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Thai Airways

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13 Reviews

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    13 Reviews
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      09.07.2013 06:12

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      beware

      I had flown Thai airways several times few years ago and last times was JAKARTA-PARIS return on 16th and returned on 27th May 2013. The jakarta-bangkok flight was ok, steward/ess are friendly. I flew back to jakarta with TG 931 Boarding the plane in CDG airport and heading to my seat greeted by the male crew / steward who greet me with Thai greeting and then followed by Thais phrases which I didn't understand, I told him that I am Indonesian. Then he said something in Thai language that made passengers laughed. I assumed they are Thais as they understood and laughed to it. I was felt uncomfortable about it, he supposed not to said something that could offend the passenger knowing we don't understand the language, in top of that mocking the passenger is totally unprofessional.

      The second was a stewardess that had unpleasant attitude, looked like unhappy doing her job and totally unfriendly. Well, about this I don't really bothered as I mostly encounter with this attitude with Thai airways stewardess, so I just think they are unhappy people with unhappy job.
      This attitude had reminded me why I didn't book Thai airways for a while to go to my vacations destinations. The minutes I encounter with this attitude, I realized it was too late.

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      10.07.2012 20:42
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      Would happily recommend to anyone

      So, I'm recently back from a honeymoon in Thailand and our flights were originally booked with Eva Air. One day, I received a phone call to say that Eva Air had cancelled their flight that day, and our travel agent was able to transfer us over to Thai Airways flights (and we got £300 back!). So we were already pleased with this decision before we flew.

      We were flying from London Heathrow and arrived at the airport incredibly early as we overestimated how long it would take us to get there. Luckily, the Thai airways check-in desk was open more than 3 hours before the flight and we were able to check in early and get rid of our baggage! Once we were at the gate, boarding was quick and efficient and we took off on time (amazing!).

      The seats were pretty comfortable and the seat pitch was fairly generous. The leg room was ok for me, but then I have fairly short legs! I wouldn't to have wanted to do the flight with someone infront having reclined their seat, but luckily I didn't have to worry about this. You had a blanket and pillow waiting for you on your seat, which was a nice touch.

      Shortly after take off, we were offered warm hand towels, which I thought was a lovely touch. We were then brought a packet of peanuts along with our menu choices for the flight. The staff were dressed in Thai clothing and were all so polite and helpful, they literally couldn't do enough for you.

      We were offered regular drinks (alcoholic or soft) and 2 meals whilst on board. We had a 9:30pm flight, so had dinner and breakfast. There were 2 meat options for all meals and an additional veggie option too. My new husband wasn't too keen on either of the meat options and they were incredibly accommodating and said that he could have the option from First Class if he wanted. The food was pretty good for aeroplane food and I really liked that they seemed to have a British option as well as a Thai option. It seemed as though there was really something for everyone.

      The plane we were on was one of the upgraded ones and we had seat-back TVs, which were a god-send! We had access to loads of films (including newer ones like The Muppets, Mission Impossible 4, Sherlock Holmes 2 as well as some classics like The Notebook and Grease!). There were also TV programmes, all nicely arranged by category, which seemed to have everything from comedies to documentaries. There were also a wide range of music albums that you could listen to, and there was even the option to put together your own playlist, which I thought was fab! You could also play games on the system - I did get quite addicted to a few, but they certainly made the time go quickly. There is also the option to have a look at the maps to see where the plane is currently, and get stats on the flight (height, speed, time to destination, etc). It was also possible to view a camera on the bottom of the plane which was fascinating for take off and landing.

      Our flight home was equally as impressive, with us receiving lunch and dinner this time. The food was fantastic, once again. The staff were great and they really helped to make the flight more pleasant.

      It was 12 hours each way from London to Bangkok, and it was the longest flight that either of us have ever been on. We found that the Thai Airways cabin crew really put everything that they could into making it a pleasant flight. We witnessed several passengers asking for extra food or drink inbetween the meals, and their requests were always catered to quickly, with a smile.

      So, overall, I would thoroughly recommend Thai Airways to anyone. They are reasonably priced, friendly and the planes seem to have great facilties. We would happily fly with them again.

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        14.10.2011 15:06

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        Thai Air is a value for money , I would like to rate their services as a 4 star since their crew is excellent along their excellent services.

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        03.02.2010 11:15
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        ALMOST AS GOOD AS VIRGIN BUT NOT QUITE.

        I have recently returned from my honeymoon in Phuket and we flew with Thai Airways in Economy class from Heathrow to Bangkok as well as the internal flight down to Phuket and again for both flights on the way home.

        The downside of the outbound journey was that we sat next to an incredibly uninteresting man in his 50's from Manchester who spent most of the flight telling us about his "girlfriend" in Thailand. As he mentioned on about 14 occasions during the flight, he was supposed to fly out from Mancheter airport but had travelled down to Heathrow because of the snow. He had supposedly been out to visit this young lady every 6 months during their 4-year relationship, yet still went into a fit of hysterics when we encountered a short period of mild turbulence mid-flight. Luckily my wife works as cabin crew for another airline so she was well qualified to explain that it was completely normal. If his story was true, surely he would have known this!

        As most reviews will tell you, the in-flight entertainment with Thai Airways leaves a lot to be desired. There are no TV screens in the back of the seats but large central screens that serve about 10-12 rows of passengers. It really depends on where your seats are located whether you get a good view or not. The seats are 3-4-3 across and we were in two of the three at the side which made it difficult with the glare on the screen but a little better when the window blinds were shut. Obviously sitting further back would cause a problem too. It is safe to say that our fellow passenger provided us with more amusement than the entertainment supplied by the airline.

        The seats were surprisingly comfortable. There was a generous amount of legroom and a better recline facility than any other plane I have been on. Strangely, the firmness of the seats seemed to vary from one to another. My seat was softer on the way out than the way back and vice versa for my wife.

        The staff were incredibly friendly and helpful. Something we noticed on both the flights and the holiday itself was that Thai people really want to look after you and tend to be very apologetic if you have the slightest complaint. This is something we were not used to experiencing in England. My wife is used to consuming large amounts of water on a daily basis and tends to have very bad side effects if she is dehydrated. The stewardesses did not hesitate to supply her with 2-litre bottle of water, even though every other passenger was given small plastic cups.

        We all know that airline meals are far from gourmet but this is the first flight I have been on where we were given a menu with a choice of two options for each course and the quality of the food itself was not bad.

        I have to point out that we actually booked the honeymoon with Virgin Holidays and most people would assume that this meant Virgin flights. At the time of booking, the operator did give us a choice of flight times and the Virgin flights were more inconvenient for us which is why we went for Thai Airlines. Having flown with Virgin before, the in-flight entertainment was so much better but the customer service, the comfort and the quality of the food was very much the same. My recommendation would be that if you are prepared to forget the in-flight films and take your own entertainment (a good book, an iPod, a laptop or a portable DVD player) with you, use Thai Airways if it saves you a lot of money spend it on shopping in Thailand instead.

        I hope you all find this review helpful and please don't hesitate to ask any questions. Thanks for reading.

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          29.07.2009 20:12
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          I'd happily use Thai again.

          My experience of Thai Airways ('Pure Silk', as the slogan would have it) is from an internal flight only perspective, so my review might seem a bit limited. Apologies in advance.

          I've used Thai 4 times on internal flights to and from Bangkok to Chiang Mai, which is about 3 hundred miles north of Bangkok, to attend conferences. Naturally I had to get to Bangkok first to take a connecting flight. The check-in staff are lovely; smiles as big as miles, and a twinkle in the eye too.

          The things about the domestic flights I noticed is that they use up-to-date modern airliners even for such a short trip, unlike say KLM who sometimes use older turbo-prop 'planes from Birmingham to Amstedam to get connecting flights. This is doubtless due to it being a national airline - but then, so is KLM.

          I was pleasantly surprised by the standards on Thai; the cabin crew, being Thai, are unfailingly polite, warm, and welcoming. The insides of the craft are scrupulously clean and orderly even by any normal airline standards, and the airline's livery is very pleasing on the eye.


          Whilst in flight, the cabin crew were attentive, helpful, and they couldn't do enough to make their customers feel safe, comfortable and secure.

          The meal served to the passengers was little more than a snack as one may imagine for a short one hour flight, but in every instance it was tasty, even a bit exotic, and perhaps a little more imagination may be used in choice of such menus. But, that does not detract form the experience. When I get the chance, I would be very happy to give their long-haul service a try. Well done, Thai.

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          28.07.2009 11:12

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          A good flight, but lacked good entertainment

          I travelled on Thai Airways to Thailand on my Honeymoon. We flew from London Heathrow to Bangkok. The seats were of standard size, though I was a little disappointed that there weren't screens on the back of the chairs, but just one screen above the seats every third row. As the flight was around 12 hours, I was looking forward to watching a couple of movies, but the lack of good films made me have to seek out my own entertainment-I managed to read two books and play endlessly on my Nintendo DS. I would suggest taking some form of entertainment with you for this long flight. I was, however, impressed by the service and standard of food on the flight. You are given a menu at the start of the flight and you can make a choice of what you would like to eat. I thoroughly enjoyed the food on the flight-exceptionally good for aeroplane food. The air hostesses were attentive and very friendly. On the way back to London, all the women were given fresh orchids, which I thought was a nice touch. Overall, I would fly with them again, but they would not be my first choice for a long flight.

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          10.06.2009 14:12
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          All round this Is a good quality, comfortable airline

          I booked to fly with Thai airways through there own website (thaiair.com) the flights were not too badly priced considering the staff were so helpful.

          We flew from London to Bangkok, and despite the flight being long and us all travelling with terrible hangovers (from a heavy night out in London!) the flight was smooth and every body was very well looked after - especially for an economy class flight. The flight was only 90% full, which may have helped to make it easier for the staff to keep up. The younger hostesses are much chirpier and smiley and some are very attractive - which often keeps some people amused!

          The food was pretty good - for airplane food. The air hostesses were always walking around and asking if we would like another drink, and asking if there was anything they could get us. However be warned if you like a drink, they do close the bar at some points during the flight to prevent excessive drinking on board the aircraft - which of course is a very sensible things to do..

          The seats are comfortable (about an 8 out of 10 on the comfort scale), however if you can afford to go first class with this airline I would as a friend had previously recommended first class and having had a peek at the seats they looked much more comfortable!

          All round this Is a good quality, comfortable airline to travel with for any medium - long haul flight.

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          29.05.2009 14:59
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          Not bad but not as good as BA or Virgin

          I flew with Thai Airways when I went to Thailand last year and overall there experience was very good. I flew out from Heathrow to Bangkok and the flight was ok, the only complaints were maybe the leg room and the TV screens were not the best, apart from this the service they offered was excellent, one of the best things about them was how friendly and helpful the cabin crew were, always on hand to help with any request, the food was ok, as good as you can expect from plane food! Once we got to Bangkok the disembarking of the plane was quick and the baggage was ready very speedily. After spending a couple of days in Bangkok I took another flight with them to Phuket, this was only a short flight but the checking in of luggage was seamless and as on the first flight the service was good. It was a similar story on the way home, not much queuing to check in and the good thing was I only had to check in once in Phuket airport and the cases would be automatically put onto our connecting flight back to Heathrow, very handy indeed. If someone asked me what I thought of Thai Airways I would probably recommend them as a decent airline maybe not up to the same standard as the likes of BA or Virgin but overall pretty good.

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            24.10.2008 16:23
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            A good airline not the best but far from the worst.

            I flew with Thai international from London Heathrow to Bangkok. Out in economy return in Business class.

            Economy seats were comfortable with good leg pitch of 34 inches much better than BA at only 31 inches. The inflight entertainment was disappointing as there were no seat back tv's and only drop down screens throughout the cabin with little choice in what you could watch. As I am not that bothered with the films I chose to listen to my ipod to my own music and read.

            The cabin crew were excellent and very attentive welcoming each passenger on board with a wei. For dinner we were served a full five course meal in Economy with port or cognac offered after the meal which I found really good. The food was of very good quality and of a better standard than rival airlines. Overall I was quite impressed with economy leg of the flight however the planes are well past their sell by date and need updating urgently if they are to remain competitive.

            Return leg.
            We upgraded to business class for our return flight and all I can say is that it was a big disappointment. We sat upstairs which was very hot and uncomfortable. Althought the seat was wider and could be extended so you were more comfortable it was not a particularly comfortable sleep and in fact I found I slept better in economy than in Business clas.

            Just after take off the heating had been turned up and it became quite inbearable and when the passengers asked if the heating could be turned down the crew said it was set at that temperature for passenger comfort and could not be changed. Some passengers were actually stripping off to try and keep cool. In the end we had to ask for some ice to keep cool it really was unbearable. I think the idea was to heat the passengers into submissive sleep so that the crew were not bothered by the passengers.

            The cabin crew not as attentive as they were in Economy and were slow to meet requests and I found that the extra money we paid was not worth it at all. There was a complete contrast to the crew and their attitude to the crew in Economy. I doubt if I would pay the extra to fly Business with Thai again as the seats were not comfortable compared to other business class in similar airlines and as economy was adequate I would choose to fly economy. In fact recently I took two economy flights with Thai and I was very happy with the service in Economy.

            In summary I would only use Thai international again to fly to Bangkok if the flight was noticeably cheaper otherwise I would only travel in Business class if they improve the seating and the attitude of the Business class crew.

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              11.10.2008 18:39
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              All in all a good airline

              I recently flew with Thai Airways from Heathrow to Bangkok. Being the first time I had flown on such a long flight I was a bit concerned I would get bored. However I needn't have worried as my time was occupied by three films and what seemed like an endless supply of food. You certainly don't need to take any food with you; during our twelve hour flight we were given a large meal (I would strongly recommend the thai green curry, it was as good as any you could order from a takeaway), sandwiches and a breakfast. It was certainly more than the average person could manage but was of very good quality. The films shown were quite recent, although I didn't have the best view of the screen from my seat. The staff were very friendly and continually checked we were all ok. The return trip wasn't quite as impressive due to the fact it was overnight. This meant they only showed one film in the twelve hours and the lights were down for the majority of the time. For those who couldn't sleep it would seem like a very long journey. Overall though I recommend the airline because the flight was comfortable and the food was better than expected.

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                10.08.2008 00:07

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                A somewhat inconsistent experience, which i hope was not completely representative of Thai Air.

                I have flown once with Thai airways from Sydney to London, in 2 legs with a stopover in Bangkok. There was a great difference in service between these two legs which overall has left me a little unsure what to make of Thai Airways ... The first leg was fantastic in all aspects. I cannot think of anything which I could fault them on. The staff were helpful, polite and welcoming. The aircraft was fairly new, with personal screens, it was clean and had a nice colour scheme. The meals were hot, fresh and dishes out quickly. It was a very different story for the next leg though. During the second flight the crew (a different crew) seemed to think their job was done once they'd shown passengers to their seats. They didn't offer beverages, were slow responding to the call bell and when they did appeared quiet annoyed at having been disturbed. The aircraft for this leg (the longer leg, 12hours) was old, and did not have the individual screens and entertainment system.

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                11.07.2008 14:18
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                Would recommend

                Thai Airways is pretty much the best airline Ive flown with for economy travel in both long haul and short flights. This is based mainly on a comparison of the London to Bangkok route with both Thai Airways and BA flights. Thai airways seem to have more legroom, (very much needed for a 5ft9 girl!). The traditional Thai greeting given by the very well dressed air hostesses was lovely, charming and made me and my backpacking companions very excited about our upcoming adventure. The service was also excellent and the vegetarian food was very good. Compared to BAs cold and unimaginative food offering. Crew members also regularly passed up and down the cabin offering water, orange and apple juice which was very much appreciated. The only downside was that BA offered you an in flight entertainment feature on the back of the chair in front of you.
                The long haul flight was made much easier by the excellent service of the staff and the flower presented to each passenger at the end of the flight was a fitting touch.
                I have also used Thai airways to fly between Chiang Rai and Bangkok, and Bangkok and Hanoi and found the prices to be reasonable and the food and staff to be excellent. Would definately recommend using this airline!

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                  14.06.2008 15:08
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                  Good value economy class longhaul

                  This review is based on on my trip from London Heathrow to Bangkok Thailand in economy class.

                  The aircraft was a slightly dated looking Boeing 777, but other than its slightly scruffy appearance it was overall a good flight for the price.

                  The place was boarded efficiently with no dramas and the flight departed at the scheduled time and arrived at the destination a few minutes ahead of the scheduled time.

                  Previoulsy I have flown this route with Malaysian so I was disappointed not have the seat back TV screen that they provide, instqad Thai operated a single large screen at the front of the cabin which from where I was sitting was difficult to see.

                  The overall comfort was as good as one could expect for an economy class long haul flight, the leg room was ample but you always want a little more don't you?

                  The food wa excellent on boards, a choice of Thai or Western menus. I chose the Thai menu and the food was really very good. Beer, wine, soft drinks and snack were reguarily served throughout the flight.

                  The real stars though of Thai are the attentive cabin staff, raelly excellent service and the made the journey much more pleasant that it would have been without them.

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