Thomas Cook Airlines (Thomas Cook Airlines)

Member Name: jackie_w

Product:	Thomas Cook Airlines
Date:	10/08/09 (192 review reads)
Rating:

Advantages: Friendly Staff

Disadvantages: Lack of communication

I have travelled with Thomas Cook Airlines twice in the past 12 months. The first time was to Gran Canaria, the second time was to Canada.

The cabin was clean enough altough I did think that the upholstery on the seats was a bit grubby, but, I guess thats just what everyone has come to expect these days, unless your flying with British Airways or Virgin dont expect very much.

My biggest bug bear with them was that I felt they totally overlooked the fact that my son has peanut allergy (which was pointed out to them when the flights were booked). This didnt happen just the once but on both occasions.
I had to remind the flight staff that he had a severe peanut allergy so they could put an announcement over the tanoid.
They couldnt supply my son with a peanut free meal (which I was assured at the time of booking he would get although it would only be fruit which is fine), therefore on the flight back from Canada (7 hours) he didnt have anything to eat, and trying to say to a 4 year old that he couldnt have my dinner is like talking to a brick wall.

Would it stop me from flying with them again I dont know. I think if it were a choice between them and another airline company I would seriously consider the other airline company particulary if it was a long haul flight.
I have put in a complaint to the them however I wont hold my breath, they still havent replied.

The staff were friendly enough and were very apologetic that they couldnt supply my son with a peanut free meal.

Summary: They could have done better