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Cheap flight, impressive for the price.
Thomas Cook Airlines
Member Name: livy
Thomas Cook Airlines
Advantages: Cheap flights, friendly staff on uk side, unexpectedly good aircraft!
Disadvantages: Delayed a little, could be more legroom
In June 2011 we booked a holiday to Turkey with broadway travel and on the 1st of august i flew to Dalaman with Thomas cook airlines. The flights were decided by the travel company but after finding out i was flying with Thomas cook i did my own research and found that actually TC was the cheapest by far! I was pleased to learn we were flying with them as we hadn't before.
When we arrived at Gatwick, the thomas cook section was well organised and there was no massive queue as with some airlines, just a few people. The lad at the check in desk was very nice and told us all the important info we needed to know. In my opinion the ground staff of an airline are just as important as the people in the air with you so this was a good first impression. After some shopping we boarded the flight, we were flying in a plane with seats in the pattern of 3-3-3 so a large aircraft, and i was surprised to see we had in flight entertainment for a reasonably short flight. The aircraft was quite clean and the seats were not bad, they were comfortable and had average leg room, nothing amazing but enough for the 4 hour flight. However if your flight is longer it may not be adequate.
We didn't book in flight meals so i can't comment on that but the menu of food and drink available was quite sizeable and the prices weren't too bad, a bit overpriced but there is no other choice so they can get away with it! The duty free selection was impressive with a wide range of alcohol, cigarettes , perfume , beauty and many other products for sale at reduced prices. I purchased some perfume that was originally £50, for £30.
The journey back was very much the same, nothing went wrong and everyone was friendly so not much to say there :)
Overall, the flights were cheap, the staff were helpful on the uk side and the products available to purchase were good. My only complaint is that we were delayed on the way back by about an hour so nothing terrible but the staff in Turkey seemed a bit uninterested and didn't give info as to why we were delayed. They also seemed to do things quite slowly at Dalaman airport and the ground staff at Gatwick were just a bit more keen to help and nice.
Summary: A good choice for cheap flights, with nice planes but not great staff in each country
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