Newest Review: ... usually fly long haul and fly with the slightly 'posher' airlines such as Malaysia Airlines and these airlines tend to have things such as ... more
Fabulous Hotel . Rubbish Airline
Thomas Cook Airlines
Author Name: Mrs P Harrison
Thomas Cook Airlines
Advantages: A good hotel
Disadvantages: A bad travel firm
Just got back from a week in Ibiza with my hubby and my 10yr old grandaughter. We booked an Airtours holiday at a Thomas Cook shop. Luckily for us the hotel we stayed in was lovely, but the flights, oh dear what a shambles. Firstly I am disabled but I can walk short distances with sticks, so I need help on boarding and disembarking the plane. This was done very well on both sides of the airport on our holiday, although there was a hic-up at check in on the spanish side due to a computer breaking down so I had to stand longer than I ought to have done. But my main gripe with this firm is they dont give you enough legroom, I had really bad knees by the time I came to have to stand upright once again, if you dont buy yourselves extra legroom, they would rather leave those seats empty as they did on our flight back home, if you dont buy them, they then pack you in like sardines (I,m not kidding you folks). My 2nd gripe is down to the useless rep who was meeting us on the Ibiza side. Firstly she did,nt have an introductary letter for us explaining what was what, So we thought we would be able to ask her things in the hotel. (Not a chance). We never saw her again until the transfer coach came to pick us up at the end of our holiday. Then once at the airport she told us to stay on the coach while she found out which checkin desks we were to use. Which yes, she managed that ok. Once again though she let us down by not getting me the help I needed, we had it all to do ourselves yet again. So Thomas Cook seeing as we more or less had to do everything ourselves, we will be going back next year, to the same hotel, but through a different firm. All I can now say is its no wonder you are having trouble if this is how you treat your customers. From A VERY UNHAPPY CUSTOMER
Summary: Wont ever fly Thomas Cook again
More reviews in the field of Airline
- Manchester to Bangkok......and back again!!
- Off to the seaside (Phuket is much better than Skegness!)
- very comfortable flight experience
- Customer Services Ignored our Problems
- 0/10 for flights. 0/10 for customer service
- A good value airline!
- Flight to Bangkok
- They do what they say they do, and don't claim to be anything else.
- Jet2.com in one word
- ok to do business with