Newest Review: ... perfume, which I find really irritating on some airlines. I would definitely recommend Thomson Airways as a more comfortable and less st... more
foolish customer (never AGAIN) READ THIS
Member Name: customerreview
Advantages: reps were excellent at their jobs..shame the company let them down...
Disadvantages: company big improventments needed,not with staff but rather the organisation of the business...
i used thomson airlines a number of weeks ago.a number of us flew from belfast to Gran Canaria and it was going good until we got on the plane firstly it wasnt a thomson plane it was a sun wing plane that was really cramped.the seats alocated were a disgrace,i askd for extra leg room but it had all been taken (more leg room). when we got to the hotel the place was excellent (cay beach princess bunglows) and are holiday rep MATT couldnt have been more helpful and professional about things.advising all holiday users of thomson airways never to take (or let your travel agent make you think its safer) aTHOMSON TRAVEL MONEY CARD.A week or so into my holiday i needed money so i went to the bank machine and tried to take out cash and it was declined.i tried it twice and again it declined. the next day i phoned customer services and they had explained to me that as i tried to take the money out of the machine and it declined it was still a pending debt on my card. thomson cuastomer servcie then asked me to go the the bank machine i used (which was 2 mile away) and i couldnt as i had no money. he then told me that it would take 48hrs for the matter to be dealt with. i had to go 30hrs with a small bottle of water i had left and no money.i then contacted them again requiring an update and the had told me the pending debt was cancelled and the money was in my account. i then went and emptyed the card.Disgrace.if that is not enough theres more. when we checked out our transfer coach arrived and we headed for the airport.our transfer rep SAM provided excellent service.about 5 minutes from the airport sam informed us that the plane was delayed by up to 7 hours. when we checked in we were handed a £15 voucher for food.with the amount of money the company makes you would expect more than £15 and for the price of the holidays!!!!!!....we were eventually delayed for roughly 8 1/2 hrs.we got on the plane at 3.20am and we didnt fly out of las palmas until 4.15am.i will never use this airline again or a thomson travel agent..........
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