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Decent budget airline.
Member Name: dinopoohy8
Date: 19/07/12, updated on 20/09/12 (18 review reads)
Advantages: can be cheap, reasonable service on board, reasonably comfortable seats
Disadvantages: can be cramped, exorbitant food served on board
Tiger Airways is a budget airline serving Singapore, Australia, South-East Asian and Asian-Pacific destinations. I frequently take this airline on the Singapore-Guangzhou route, so please note that my experience with them is pretty much specific to that route.
This is meant to be a budget airline, but really, sometimes the prices of full-service airlines can be quite comparable to Tiger Airways especially after all the additional charges. I would recommend that you always surf online to see whether a budget airline will meet your needs (whether financially or your comfort needs) before buying a ticket, because sometimes I find that by paying a very marginal premium I can take Singapore Airlines or Cathay Pacific on the same route.
Although Tiger Airways is a budget airline, the airplanes that they use appear to be quite new. Unlike other budget airlines such as Ryanair or Easyjet, the seats are more like what you would be used to on a full-fledged airline like Singapore Airlines or British Airways. The cushioning is more comfortable, although there is no leg rest. It can get a bit cramped - but hey, it's a budget airline that you're taking after all. Planes tend to be the smaller kind (ie three seats on the left aisle and three on the right). You don't get a choice of seats unless you pay a premium before that.
Tiger Airways does not permit outside food on the plane, and could insist that you put away outside food and instead purchase the food on board. They serve some Asian delights on board, as well as sandwiches but of course at an exorbitant price. Service on board is OK, the stewardesses are generally quite friendly and not too impersonal.
I haven't had any trouble with their customer service yet (thankfully), but I've heard of incidents whereby flight cancellations/changes are not amicably settled.
I would recommend this as a decent airline to take while going around the Asian region. It's budget after all - so what more can you ask for?
Summary: Reasonable budget airline but may not always be the same deal, would recommend only if cheap.