| Product: |
TWA |
| Date: |
17/09/01 (122 review reads) |
| Rating: |
 |
Advantages: cheap
Disadvantages: very old plane, poor service, cramped
I recently visited the States and used TWA to travel from New York to San Francisco and back again. We booked with them because they were the cheapest by £40, however I discovered this was for a very good reason!
We were meant to fly direct and were informed when we arrived at the airport that we had to change planes in St Lewis. The plane we were on was very old and cramped and we were treated very badly by the staff. We were given a 'meal' of a bag of crisps and a coffee straight after take off and then had to wait 4 hours with nothing else! You also had to pay for the movies and there were no blankets or pillows available for our use.
Overall I found this airline to be of very poor quality and not worth the savings. My advice is to book with a more expensive airline so that you have peace of mind on your flight.
Summary:
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Last comments:
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- 16/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
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On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
 |
- 17/09/01 40 quid doesen't really justify it does it and after the recent tragedies fares are going to rise more. Definitely as you say worth booking seats on a more expensive airline especially for long haul flights Cheers-Matt :) |
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