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Thomas Cook Airlines
by Mrs P Harrison
Just got back from a week in Ibiza with my hubby and my 10yr old grandaughter. We booked an Airtours holiday at a Thomas Cook shop. Luckily for us the hotel we stayed in was lovely, but the flights, oh dear what a shambles. Firstly I am disabled but I can walk short distances with sticks, so I need help on boarding and disembarking the ... plane. This was done very well on both sides of the airport on our holiday, although there was a hic-up at check in on the spanish side due to a computer breaking down so I had to stand longer than I ought to have done. But my main gripe with this firm is they dont give you enough legroom, I had really bad knees by the time I came to have to stand upright once again, if you dont buy yourselves extra legroom, they would rather leave those seats empty as they did on our flight back home, if you dont buy them, they then pack you in like sardines (I,m not kidding you folks). My 2nd gripe is down to the useless rep who was meeting us on the Ibiza side. Firstly she did,nt have an introductary letter for us explaining what was what, So we thought we would be able to ask her things in the hotel. (Not a chance). We never saw her again until the transfer coach came to pick us up at the end of our holiday. Then once at the airport she told us to stay on the coach while she found out which checkin desks we were to use. Which yes, she managed that ok. Once again though she let us down by not getting me the help I needed, we had it all to do ourselves yet again. So Thomas Cook seeing as we more or less had to do everything ourselves, we will be going back next year, to the same hotel, but through a different firm. All I can now say is its no wonder you are having trouble if this is how you treat your customers. From A VERY UNHAPPY CUSTOMER
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Thomas Cook Airlines
by emoparty
Me and my partner recently went on a skiing holiday with Neilson (the ski package company of Thomas Cook). Although the actual holiday was fine the flights were absolutely terrible. The outbound flight was delayed by 3 hours and the return flight was delayed by 13 HOURS. During this time in spent in the airport the 250 passengers were ... given a single bottle of water and what can only be described as uneatable mush. We therefore spent an additional £55 of our own money on meals in the airport.
TC made no effort to ensure that the flight delay was minimised (the flight duration was only 1.5 hours, so another plane could have potentially have been despatched 11.5 hours prior to when we finally took off). When we finally arrived back in the middle of the night, TC would not help any passengers who had missed their train get home, so we spent an additional £70 on a taxi home.
After writing to TC on 3 occasions (and each time waiting over 3 weeks for what can be described as 'template' reply) they offered a mere apology and 'Hoped we would consider flying with them again soon'.
I discourage anyone from flying with TC or any TC brands, as the service you are likely to receive will probably be terrible!!!
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Thomas Cook Airlines
by livy
In June 2011 we booked a holiday to Turkey with broadway travel and on the 1st of august i flew to Dalaman with Thomas cook airlines. The flights were decided by the travel company but after finding out i was flying with Thomas cook i did my own research and found that actually TC was the cheapest by far! I was pleased to learn we were ... flying with them as we hadn't before.
When we arrived at Gatwick, the thomas cook section was well organised and there was no massive queue as with some airlines, just a few people. The lad at the check in desk was very nice and told us all the important info we needed to know. In my opinion the ground staff of an airline are just as important as the people in the air with you so this was a good first impression. After some shopping we boarded the flight, we were flying in a plane with seats in the pattern of 3-3-3 so a large aircraft, and i was surprised to see we had in flight entertainment for a reasonably short flight. The aircraft was quite clean and the seats were not bad, they were comfortable and had average leg room, nothing amazing but enough for the 4 hour flight. However if your flight is longer it may not be adequate.
We didn't book in flight meals so i can't comment on that but the menu of food and drink available was quite sizeable and the prices weren't too bad, a bit overpriced but there is no other choice so they can get away with it! The duty free selection was impressive with a wide range of alcohol, cigarettes , perfume , beauty and many other products for sale at reduced prices. I purchased some perfume that was originally £50, for £30.
The journey back was very much the same, nothing went wrong and everyone was friendly so not much to say there :)
Overall, the flights were cheap, the staff were helpful on the uk side and the products available to purchase were good. My only complaint is that we were delayed on the way back by about an hour so nothing terrible but the staff in Turkey seemed a bit uninterested and didn't give info as to why we were delayed. They also seemed to do things quite slowly at Dalaman airport and the ground staff at Gatwick were just a bit more keen to help and nice.
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