A good service offered, just dated (United Airlines)

Member Name: gmoczulski

Product:	United Airlines
Date:	05/02/09 (205 review reads)
Rating:

Advantages: Friendly, helpful staff, reasonable fares

Disadvantages: Old dingy planes

I am very used to transatlantic flights as I have to endure them year in, year out. I have therefore flown with UA many times and find themm to be adequate.

The staff are of course very friendly and helpful as you would expect, especially from an American carrier, and they will undoubtedly do their utmost to help you out, so I have no quibbles with them. Furthermore they have a decent entertainment sector, with many new films on offer that have only just left the cinema, so again this is good. However my problem seems to lie with the actual aircraft, obviously UA is an established airline and has been around for years, therefore they have a good reputation and understandably so. But for me this also works against them, with many of their planes tending to be older, and unfortunately a bit grubbier for want of a better description. Although the planes are not unclean, I just think that when pitted against carriers such as Virgin or alot of the Middle Eastern airlines they do not compare in quality as they seem to be alot new than UA and therefore a more pleasant experience, especially stuck in the plane for 8 hours.

Sorry UA, you are'nt bad, you're just getting old.

Summary: If you can find the flight for a similar price on virgin take it