US Airways Reviews
Newest Review: ... everyone know that they were there to sort out the problems. Eventually we, along with other people, were told that we would only have 40 minutes to get from one terminal in Philadelphia to another Terminal to catch a flight to Heathrow, this due to further flight delays became only 25 minutes, then catch a further flight to Manchester. As my wife has asthma and as some of the other people had disabilities I asked a one member of staff due to the lack of time, could the carts that are used at Philadelphia for disabled people be waiting for us to transport us to the other terminal. After having to force the issue she said that this would be d... more
Customer US Airways Reviews (15)
by - written on 13/03/12 (Useful, 107 readings)
We arrived in good time for the 17:00 flight with roughly 1.5 hours between flights in Philadelphia. We found out at the gate that our flight was initially 45 minutes which quickly rose to 2 hours, again there was no one on the desk with the only staff around being agency staff on another US Airways gate who did not want to know about our problem and would not contact anyone from US Airways, despite the crowed of people with the same problem building up to over 50. At 16:10 two staff arrived and spent the next 15 minutes on the phone without letting everyone know that they were there to sort out the problems. Eventually we, along with other people, were told ... Read the complete review
by Maria Lisa Mendoza - written on 08/06/11
Don't bother to pay Business to travel with US Airways, you will get cheap service anyway!US Airways doesn't have a lounge at San Diego airportAll we got for dinner on a 5 hour flight was a cookie! An extra blanket? Of course not!But it get worst, US Airways do have a Business lounge at Charlotte Airport but the lounge doesn't service customers using first class. It doesn't matter how much you paid for your ticket, you still have to pay extra if you want to use their US Airways "club".So... if you pay Business class to travel with US Airways all you will get is a seat in the front and the same crap service they offer everywhere else.
by - written on 14/09/10 (Useful, 166 readings)
We like US Airways. Yes they are a budget airline, yes their food could be considerably better, yes their onflight entertainment often breaks down but unlike some "budgets" we have never encountered any rudeness and they actually seem to have people manning their organisation rather than robots. We were in Dan Diego when the ash cloud happened earlier this year and from beginning to end we had outstanding service. Tickets were instantly re-issued with neither problem or arguement & we were given a number to ring, or call in, to find out when planes were allowed back into the UK. We did the personal bit & so did the staff as after a few days ... Read the complete review
by Bill Ingram - written on 25/08/10
I recently flew from Manchester to Philadelphia and onwards to Syracuse with US Airways. I cannot recommend this airline as I was very disappointed with the overall poor service: food and entertainment.It took over 10 minutes for the cabin crew to acknowledge I was looking for a drink
by Philip Atkinson - written on 20/08/10
LGW - CLT - WAS - CLT - LGW : US Airways seem to take a lot of unjust criticism - sure they may have had problems with lost baggage, delayed flights etc but so do many of the other airlines. Agreed, their not the most elegant or luxurious of carriers around but if you want silver service then I suggest dig deeper and pay more. What they are good at is getting you from A to B, they feed you, they water you and they entertain you and for a fraction of what other airlines charge - Happy with the service I got? - Absolutely - No complaints what so ever & as all the flights I took were full they must be doing something right.