Virgin Atlantic Airlines (Virgin Atlantic Flying Club)

Member Name: humeresk

Product:	Virgin Atlantic Flying Club
Date:	09/02/09 (855 review reads)
Rating:

Advantages: none

Disadvantages: a lot

My feelings about Virgin Atlantic Flying club are that they are a bunch of rubbish. Whenever you phone the club you are told that the dates you have chosen are not available for upgrades, (and that is a load of old rubbish.). When booking premium economy flights to Orlando in April of last year for October I was told that all upgrades were taken and that I needed to book at least ll months ahead to get the upgrades. So like a fool when my granddaughter in Florida ( who got married in October said that she wanter to come to England for her honeymoon I decided to phone ll months ahead to get upgrades from economy to premium economy with my miles. Of course when I phone I was told I was too early and should phone back in a week, which I did. Told the same old story and when I got very irate there was a long pause (obviously someone listening in) and told they could do another date in May for an upgrade. I booked the fares (£l350). Unfortunately my granddaughter is leaving her husband and I have tried to change the tickets over to my daughter and her other daughter but have come against this wall telling me it is a legal thing. What legal think? nobody knows. Will someone please tell me what this legal thing is.

Summary: virgin atlantic is rubbish