Great customer care (Virgin Atlantic)

Member Name: garymarsh6

Product:	Virgin Atlantic
Date:	11/11/08 (230 review reads)
Rating:

Advantages: Good entertainment

Disadvantages: Poor leg room in economy.

I have flown with Virgin from London Gatwick to Las Vegas and found them to be quite good.

Twilight check in was brilliant which meant that we could dump the cases the night before our trip and just turn up at the airport the following morning and go straight through security without having to queue up again to check in.

The only draw back was the check in clerk who was a right moody cow who probably had the hump having to work a Saturday afternoon shift and despite prebooking our seats she gave us alternative seats. I spotted this on the boarding card and took it up with them the next morning and they helpfully changed our seats back to those we originally chose and the guy was most apologetic.

In flight entertainment was good bearing in mind it was virgin and no less than expected. Drinks and food were served freely and swiftly and you could go and help yourself to drinks as often as needed. The cabin crew were brilliant and cheerful and worked really hard I felt quite sorry for them as they never seemed to stop.

My main criticism of Virgin is the appalling leg room in economy which is only 31" which for someone tall is not pleasant at all and I would never book economy with virgin again based on poor leg room which is a shame as I thought they were really quite good. In fact I ended up with terrible oedema due to sitting in such cramped conditions despite doing leg excercises and walking about.

Summary: I loved virgin atlantic except for the poor leg room.