Newest Review: ... large bookings in the first place. We were determined to not let it impact our spirits and proceeded through security to board the plane... more
Still a great Airline
Member Name: GhazGhaz
Advantages: Excellent Customer Service
Disadvantages: abit on the expensive side but worth it.
I started flying with Virgin last year, and now have taken several flights with them. Initially what attracted me to them, was their non stop, professional PR campaign and their distinctive red coats and beautiful images and life style.
Booking the flight:
It is very simple to book the flight, as it automatically provides you a calendar after you've picked your selected dates, which help you as the customer to find cheaper options if your dates aren't set. The calendar is very easy to navigate and the prices are all on show, so you don't need to click on several different options.
Once you've decided on the flight, the price, time and extra details appear below the calendar which provides the total cost per person including VAT. If you're happy you press select and you're on your way to booking your flights.
Very easy and simple and it really doesn't take very long if you know your dates.
Once flight is booked:
Once you've booked your flights, an email will be sent to you with relevant information. You can at this stage add in your frequent flyer number if you've forgotten to do so it makes it easy by siging onto your booking. You can also chose your seats at this point. However please take note the seats you've picked aren't guaranteed until check in. So you have to make sure you're one of the first few people to check in. I would highly recommend once you booked your flight to log onto their system and provisionally book your seats as if it's a popular route then there is a chance of separate seats.
Check in is like any other normal airline and is open 24 hours before departure, where you can confirm your seat and meals and of course print your boarding pass to make it easy.
At the aiport:
Once you arrive at the airport, it's fairly easy to find the Virgin check in desks, as they have big red signs. This doesn't mean that you can go straight through, as I feel on the most popular routes there is always a que to check in if you haven't done so online. I think it's a fairly quick moving pace however if you're paying a fair bit of money I think you can expect a bit more.
On the plane:
The plane is very clean and the air stewards are friendly and always willing to help. The seats are what you would expect from an aircraft. Don't think because you're paying a bit more you'll get more leg room, this is not the case. However you do get very comfy pillows with a blanket and all the extras in a little bag (socks, toothbrush, toothpaste, key ring). There is a small screen in front of all seats, where you can watch the in-flight entertainment channels. There are some very good and recent movies for you to choose from and that's exactly what you need on a long flight.
The food is good, and of course you have option of a free soft drinks as often as you like.
Overall I like Virgin and I do realize with the current economic climate all airlines have had a re look at what they are offering customers. I think it's still worth paying a bit more to fly with Virgin. I like their Brand, and customer focus and to date have had no bad experiences with them.
Summary: Great Airline, must fly with Virgin.
More reviews in the field of Airline
- Virgin Atlantic - my new airline of choice
- Decent Seats, Delicious Sweets
- Not what they used to be - wouldn't go out of my way to fly Virgin again.
- Your worst nightmare come true.
- NIGHTMARE with "customer service dept"
- Fantastic, great service and never a problem!
- Monarch airlines
- Lives up to its five star reputation.
- Not a premium airline-have had better experiences with budget airlines!