Virgin Atlantic Reviews

My name is Subodh . I purchased one year return ticket Delhi- London-Delhi. After coming to London, somehow my travel plan changed and I asked your customer service for the option in case if I want to cancel my ticket or change my ticket. It seems both the time my phone query was transfered to inexperienced Customer service operator in ...  Read the complete review

I used to fly Virgin Atlantic to New York, Washington DC and Orlando. But the price shot up too high and the American carriers provided much better value and service. Then came my recent trip to Las Vegas. We used Expedia to book our travel arrangement and for some reason, at the time of booking, Virgin Atlantic were the best option ...  Read the complete review

I can only think that several of the other reviews here were sent by employees of Virgin's PR company! Virgin is awful, and we missed our flight due to staff incompetence. We arrived for our flight to Jo'burg, mindful that we needed to check-in 60 mins before the flight time, only to find ourselves in a hall crowded by hundreds of ...  Read the complete review

Gazing through the window of the Heathrow departure lounge, I look down and see our plane. It's Enormous! Surely something that big would find it difficult to stay in the air? Lots of negative thoughts start churning in my mind. I was about to get on this beast of a plane, a Virgin Atlantic VS007 to LAX (Los Angeles International Airport ~ nobody ...  Read the complete review

Having never used Virgin Atlantic, prior to Christmas 2004 my then fiancee and I booked a holiday for four people to Las Vegas via Expedia.com. As there wasn’t a choice of carrier, we were stuck with Virgin and much to my dismay, in the weeks approaching the actual holiday I heard horror story after horror story of the level of service to expect. ...  Read the complete review

On our third trip to Florida we decided to fly with Virgin Atlantic, having flown with First Choice for the previous two trips. If you are staiying in Orlando, one of the advantages of Virgin is that they fly to Orlando Airport as opposed to the cheaper flights landing at Sanford which is approximately an hours drive from Orlando. After a 9 ...  Read the complete review

London to New York, as well as being one of the busiest routes in the World, must also be one of the most lucrative for the airlines. Competition between US and UK carriers is intense, and there are an overwhelming amount of European, Middle Eastern and Asian carriers using LHR as a stopover or offering connections via their Hub ...  Read the complete review

We recently flew Virgin from Heathrow to San Francisco, and returned to Gatwick from Las Vegas. This was my first time with Virgin, and I was expecting good things as the Virgin brand generally tries to deliver something a little better and different from it's competitors - I wasn't disappointed. We chose Virgin as the ...  Read the complete review

WARNING, THIS REVIEW MAYBE TOO LONG SO READ WHEN YOU ARE COMFORTABLE AND HAVE TIME! (or skip the info about Virgin Atlantic part!) In February we went to New York (wahay!) for a week. We chose to fly with Virgin Atlantic as we?ve heard some great things about them, and have always wanted to try them. We stayed overnight at the ...  Read the complete review

Introduction: First off, I am an American student. I have never been out of the country by myself. However, my life dream is to travel and I want to start living out my dream. The first country to explore was England. Virgin Atlantic vs. British Airways: I heard more positive reviews about Virgin than British Airways. I ...  Read the complete review

First flew with this bunch from London to Miami in 2001, for an an economy ticket it was ok, no complaints. Service was good and it was a pleasant hassle free experience. I recently read that Branson has managed to get the company back in the black after the losses following 9-11 and I think I can see why... We flew from London to Vegas in ...  Read the complete review

Virgins Do It Better! - Advantages: Excellent Service, Great Food - Disadvantages: The plane had to land!

We went to New York with Virgin Atlantic and I have to say that they were fantastic. Now in the past we've been economy class squeeze them in customers. We've been on flights where there is so little legroom that most of the people are up and down like yo-yos to try and ward of the dangers of deep vein thrombosis. We got a four ...  Read the complete review

I flew with Virgin Atlantic on my first long haul flight to the US this year (April 2003), I was touring from one side of the USA to the other flying into Washington Dulles and back from San Francisco International. Firstly the reason I chose to fly Virgin was price and convience. Booking on the Virgin Atlantic website was a piece of cake and ...  Read the complete review

Flying Upper Class, London to JFK. Arrived at Heathrow about 3 1/2 hours prior to departure. The Upper Class check-in queue had only a few people waiting, unlike the economy check-in which had at least 150 waiting!! Check in was very efficient, staff very friendly, checked in without any delay. Lines through security ...  Read the complete review

Flew with Virgin Atlantic to Johannesburgh VS601 from London Heathrow in late January 2003 thinking that all the Staff would be polite and courteous. A certain Air Steward did not seem to care and was very laid back and uncaring and seemed as if he was in a bad mood. I always thought that ...  Read the complete review

Flight's for midgets - Advantages: None - Disadvantages: Small Seats, No Real Cost Benefit, Lack of Routes

The first contact we had with Virgin Atlantic was a few weeks before we flew, when I phoned to book our seats. I was confused; because when I asked for a seat with legroom they said you couldn?t book these in advance. I asked what can I book and I was told any other seat. I couldn?t work out what was the point of phoning to book a seat when it ...  Read the complete review

My Wife , two sons and I have just returned from Los Angeles flying with Virgin Atlantic. We took flight VS0023 outbound andnVS0024 inbound but this works just aswell with VS0007 outbound and VS0008 inbound. Just as with British Airways , Virgin Atlantic make it a policy to overbook their flights. The reason being is that some ...  Read the complete review

We flew out to Barbados with VA last December from Gatwick, and was relieved that we were going on a 747-400 which was a new plane originally meant for Air Italia. I had heard that their older series were poor, 747-200 and 747-Classic, so thankfully the facilities on the plane were better. The plane left more or less on time, and settled ...  Read the complete review