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    27 Reviews
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      26.11.2013 13:21

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      A to B with no problems, although would opt for airline with better customer service record if pos

      I flew with Wizz Airlines on 24th November from Vilnius, Lithuania to London Luton, UK. I had never actually heard of this airline previously, but they were the only option to get me where I needed to be within my schedule.

      Price is in the same league as Ryanair. Warnings have to be made about their rules regarding carry-on luggage, the dimensions of their carry-on is different from the standard used my many other airlines, so if you have a case that can be taken on other airlines, you might find you are charged extra and it is put in the hold if it doesn't meet their dimension requirements.

      The plane itself was modern with leather seats. It was a early morning flight so the captain said he would keep in-flight announcements to the bare minimum. The English of the crew was not the best, although they were intelligible their Hungarian accents were very strong. This was not really an issue for me personally because I did not request any food or drinks.

      Seats are unallocated, so boarding near the front is recommended if you are travelling as a group, otherwise you can purchase priority boarding. The flight was uneventful and reached London in time. I even managed to fall asleep for most of the flight. Stories about uncomfortable seats didn't really apply in my situation.

      So although I didn't really know much about this airline, the flight was without any hiccups and I would most likely fly with them again if the destination and flight times force me to. Out of choice however, I would opt for a more well known airline with a proven customer service record, just in case anything was to happen such as delays or cancellations.

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      22.05.2013 19:28

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      I can only confirm the terrible customer service experiences which are reported here. After Wizzair had cancelled my flight "for commercial reasons" it took me more than 9 weeks, 4 calls to the call centre and several emails to get the ticket money back. Every time I called, they came up with some other false pretences why the money had not been returned yet. E-mails are largely ignored. Since they charge more than 80 cents/minute for calling, they basically make additional profits (30 Euros in my case) by not returning your money / not providing service and thus forcing people to call their overpriced call centre over and over again. I really cannot recommend it.

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      14.02.2013 18:50

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      Terrible experience

      On-line booking was not working properly.. I tried to buy a ticket for myself and my son, I couldn't enter my name in the top field (the field was greyed) so I wrote my name in the bottom field. I had as well problem to use my maestro card to pay about 10 Euro less.. few days ago the same card was working fine.. finally I paid by Visa but I forgot to enter/change my son's name. I ended up with two the same names (my name). Wizzair on-line booking has no any kind of review data before payment so I realize my mistake when I got the confirmation email from them. I thought it's just a "typo" error so I called the customer service (1 Euro/Min) to explain that but the supervisor decided I have to pay 90 Euro to change my son's name! The fault was because the website is poorly designed (no confirmation etc) and sometimes doesn't work (name field or maestro card payments)! I used to think the Ryanair on-line booking is poor but Wizzair on-line booking is the worst I've ever met.. full of bugs! The customer service supervisor is arrogant and useless! I'm not going to use Wizzair again I will pay more but I will never use them again! I will bring this to the court and European Consumer Centre..

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      25.07.2012 20:39

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      Don't use Wizzair Bank Transfer options

      Wizzair branch in Latvia.
      I have been flying with Wizzair for year, at first everything went smoothly. I have been paying for my tickets with a debit card, but this time I have decided to use a bank transfer just to save some money because the transfer is a bit cheaper. In their terms they say that it takes 5 days to fully process the transaction, if I don't receive an e-mail than I should call local country's branch.
      First Day:
      Calling the branch in Latvia. Here is the conversation:
      - Hello, my name is K***, I am having trouble with the bank transfer, could you please check your database what went wrong?
      - Yes. Could you give me your details?

      I gave all my details...after that she says:

      - Sorry, but you have paid 79 Euros, the ticket price is 81. The purchase has been declined.

      Hmmm....interesting, I have been paying in Lats (Latvian currency) , I have pay the exact amount which was needed, I even checked the bank statements. Why is she talking about Euros? Ok, and where is my money?
      What I ask her is simple:
      - How can I get my money back?
      - You have to fill-in the form.
      - But where can I get it?
      - You will have to talk to the manager about it.
      - And how can I do that?
      - He is in his office from 10 a.m. - 5 p. M.
      I have called him for 2 days! He didn't pick up the phone...he probably had 10 missed calls from me. What now? I have called the branch info centre, same answer: "talk to the manager". And this time I think I have heard Facebook messages, most of us can recognise these *pip* sounds, who use this Network. What the f***, she is talking with me and at the same time using Facebook? Hmm...nice work. She was replying with no interest helping me. Great service...Don't use bank transfer

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      04.09.2011 20:46
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      A great low cost airline... possibly the best I have use so far

      Wizz Air.

      Having recently arrived back in the UK on one of many Wizz Air flights I have taken this year I thought it was about time that I give them a review to compliment the high standard of service I have always received from them.

      I first booked with Wizz Air back in January 2011 for an April flight to Warsaw in Poland. I was wary at first as I could only vaguely remember seeing a poster of them of a previous trip also to Poland. However with the reassurance of a friend who had flown with them before and also their attractive low prices I decided to book.

      The booking process was fairly straight forward, I went on their website www.wizzair.com and was greeted by a bright page, mainly in pink and purple. At the side of the page was the drop down boxes for selecting destinations and dates. Being unsure of where Wizz Air operate from in the UK I looked through the list and found Liverpool, Doncaster/Sheffield, London Luton and Glasgow Prestwick airports. Living in Birmingham none of these are particularly local and after a quick Google maps search I found out that give or take a few miles all except Glasgow Prestwick are roughly the same distance for me so I decided to fly from Doncaster/Sheffield and leave my car in airport parking. I selected my dates and went through to a page showing me the available flights along with the prices. Seeing the prices were reasonable I proceeded to book my flights. There is a charge for paying by credit card, however not by debit card. The checkout process was fast and simple and at the end of it I was asked to create a password to enable me to log in to my Wizz profile if I needed to make any adjustments or book more flights. Within minutes of my booking being confirmed I received an email with all the flight details and booking references.

      The next part of flying with Wizz Air is checking in. You can check in online for free from 7 days before your flight and up to 4 hours before departure. There is also the option to check in at the airport, however there is a charge for this. In my excitement I checked in 7 days before my flight, this was also a simple process. I logged into my Wizz profile and clicked the My Bookings tab, I then selected check in and was asked to enter my passport number and other details before being taken to a screen asking the famous check in questions: Did you pack your bags yourself? Has anyone asked you to carry anything for them? and Could anyone have tampered with your bags? After clicking No my online check in was complete and I was given the option of printing my boarding card from either a web page or a PDF file. I tried the web page option first, however this didn't print correctly so I downloaded the PDF instead and printed this out no problem. Now is a good time to note that although I checked in for my outbound flight 7 days before I was due to leave I could not check in for my return flight until 7 days before I was due to return. This was fine because I was only going away for a long weekend so a few days later I repeated the process, however this is something to consider if you are going to be away for longer as you will need to be able to have access to print your return boarding card otherwise you will have to pay a fee of £20 to have one printed in the airport.

      On arrival at the airport I saw the check in desks and baggage drop desks all clearly signed with the Wizz Air logo, destination and flight number but I didn't need these as I was checked in and only travelling with hand luggage so I continued through security and proceeded to wait for boarding. I have since travelled with baggage so I will return to the subject of drop off desks later. Keeping an eye on the departures board I was pleased to see my flight was on time and waited patiently for the plane to arrive. Within minutes of the plane landing the flight was called to the gate for boarding, this was like a mad rush! The plane itself was still being parked up and everyone was rushing to be at the front of the queue! As we could see the passengers disembarking through the window the boarding gate staff started checking everyones boarding cards and passports and moving us through the gate ready to board the plane as soon as everyone was off. This was all hassle free and a very fast procedure and before I knew it I was walking up the stairs and stepping into this lovely coloured aircraft. Just inside the doorway were two very smartly dressed cabin crew checking boarding cards again and giving a friendly greeting in either English or Polish depending on the passengers nationality. After this I learnt why there was a mad rush to be at the front of the queue... Wizz Air doesn't allocate seat numbers so to get the best seats or the seats that you personally prefer you need to be at the front of the queue. My personal preference has always been by the window near the wing, but not so much that I would rush to be at the front of the queue, my view is that as long as you are in the queue the plane wont leave without you so why push?

      Once on board the cabin crew were quick to get everyone seated and begin the safety demonstration as the plane taxied towards the runway. The safety demonstration was presented in both English and Polish, I presume the languages will vary dependant on where you are travelling to. The demonstration was very clear to understand and supported by a safety card for you to read in the seat back pocket in front of you.

      Also contained in the seat back in front of you there is a complimentary magazine and just in case you might need it... a sick bag.

      Talking of seats, they are very comfy as far as a plane seat goes, they are a burgundy soft leather and have the standard tray table and seat pocket in the back of them and on occasional planes I have seen fold up cup holders in the backs of seats too. I found I had plenty of leg room which I wasn't expecting on a low cost airline and also the seats are of a reasonable size so plenty of elbow room as well.

      After take off the in flight service is basic but very good. The cabin crew move through the cabin offering goods for sale including gifts and food and drink. While I found there was a reasonable selection of goods available I found the prices to be a little expensive. The prices are listed in the back of the free magazine, they are shown in Euros however you can pay in English pounds or the currency of the country that you are travelling to or from. I have purchased a can of coke on one flight for £2, I found the service fast and efficient however I wasn't too pleased about £2 for a 330ml can of coke!

      During the flight various announcements are made to make you aware of what the crew will be bringing through the cabin to buy, there is usually also an announcement from the pilot to welcome you on board and give you various facts about the flight, weather and arrival times. I was also pleasantly surprised on a return flight to the UK to receive a free O2 pay as you go SIM card to receive 100 international minutes with a £15 top up. I am still yet to use this but think it is a great freebie if you have friends or family abroad and want to avoid the large bills.

      The landing of the flight was as smooth as take off, although my one pet hate happened shortly after touch down, everyone started clapping. I don't understand why they do this, yes the pilot did a good job flying safely and the crew are great too but I do a good job at work everyday just like these people and I don't get a round of applause! Maybe I have applause envy ;) Upon landing the cabin crew make another announcement again in both languages to welcome you to your destination and thank you for flying with Wizz Air.

      Disembarking the plane was the same mad rush as boarding. Everyone stood up the second that the seatbelt sign was turned off and the isle was instantly blocked with people removing baggage from overhead compartments even though no-one could move as the doors were not open. As soon as the doors opened the cabin crew made another announcement to let us know this and said goodbye or thank you to each individual as we got off.

      Just before I summarise my opinion on Wizz Air I think it is best to point out that if like me you are travelling with hand luggage only please becareful on the size of your bag and the weight as they are very strict about this and they do check at the boarding gate and if your luggage is too heavy or too big they will either charge you to carry it in the hold or refuse you travel.

      Overall I have flown with Wizz Air a total of 10 times this year and so far I have suffered only one delay of just one hour. I have always found the cabin crew to be very polite, efficient and always very smartly dressed in their Wizz Air uniforms. I find the prices to be very reasonable, the most I have paid was £215 for a return flight to Warsaw, however this was booked very last minute. Usually I have been paying around £70 - £90 for my return flights to Warsaw. I have travelled with hold baggage twice and both times I had no problems. I simply entered the airport and proceeded to where the check in desks are and there was a separate one with only about two people waiting where I simply had to put my case on the conveyor belt and show the check in staff my boarding card for them to attach the destination tags. My luggage has never been damaged or lost with Wizz Air and both times it came off the plane and into the baggage hall by the time we had gone through passport control.

      I highly recommend booking and flying with Wizz Air.

      Thanks for reading :)

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        21.03.2011 16:52

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        Good option if traveling east.

        I travel with WizzAir a lot, mostly on the Glasgow Prestwick - Gdansk route, however on different routes as well, and whereas they do not offer a premium product I would recommend them to anyone. They are much more comfortable that their competitors (well, Ryan and EasyJet) have a modern fleet of Airbus A320, have very interesting destination all across eastern Europe, have very competetive prices, that tend to flactuate a lot depending on the period of your travel. Sometimes during the low season you can encounter shockingly low prices. They are not all rosy though, they have issues with punctuality (because they maximize their usage of planes if one is broken the whole timetable falls apart), and customer service (it has gone wrong for me once while traveling with them, whereas they dealt with issue in resonable manner, they replaced the cancelled flight with alternative plane from a nearby airport that we were transferred to, however it took lots of time and the information was very poor). If you want a resonable price for a travels to the eastern Europe you should definietly consider WizzAir.

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        22.12.2010 14:46

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        Avoid like the plague. If you can pay more for somebody else; do!

        I have flown once a month with Wizzair from LTN-BUD for the last eight years and I have just about had enough with this airline.

        1. Why have they put their prices up at the end of 2010, other budget airlines have tried to become full-cost businesses and failed. Why should they be any different? They are in many cases more expensive than BA but without the extras!

        2. More than half the time delayed by evening sectors, often more then two hours and the provision of vouchers after two hours delay is not guaranteed.

        3. Major website problems including inability to logon, inability to use bank transfer, corruption of passenger name (costing an exorbitant £68), lack of contact details, certain cards not accepted when said they should be.

        4. Contact centre overpriced £0.75/min is a bit steep when you are already a customer. Flagrant ripping off.

        I hope they fail, they deserve a comeuppance.

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        01.10.2010 12:55
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        Definately worth looking at next time you fly

        Wizz Air

        As you may know if you have read my reviews before, we bought an apartment in Sunny Beach, Bulgaria three years ago with the hope that when we had a family, the first of which has just recently come along, we could holiday quite often and for longer without it costing the earth. We have to get to a fairly small airport in Bulgaria called Bourgas which has proved to be a little expensive initially using Thomas Cook and Balkan Air from Manchester, and with Easy Jet only flying to Sofia, the capital, which is too far by road to be viable, we were a bit fed up at first. However we have recently discovered the budget airline Wizz Air which flies from Luton to Bourgas for a fraction of the cost we have paid in the past and with the journey to Luton only taking a couple of hours longer than Manchester it has been a life saver to us. Having flown with them four times now I decided it was time to review them.

        The Company

        Wizz Air was only conceived in June 2003 when six people with a wide range of airline expertise got together with József Váradi, the Company's Chief Executive Officer. Just three months later they were a registered company and ready to fly. The first flight took off on 19th May 2004 from Katowice. Today Wizz Air has 12 operating bases in the region: Gdansk, Poznan, Katowice, Warsaw and Wroclaw, in Poland, Budapest in Hungary, Sofia in Bulgaria, Bucharest, Cluj-Napoca and Timisoara in Romania, Kyiv in Ukraine and Prague in Czech Republic, offering flights on over 150 routes. Because the company is only young, they operate a young fleet of Airbus A320 aircraft with 180 leather seats, a 'young' fleet always being a good point for me as a nervous flyer, but also making for better on-board comfort and facilities. In fact I only found out about them a couple of years ago, by going on the forum for our complex in Bulgaria and noticing someone had recommended them for cheap flights to Bourgas.

        Booking / The Website

        I have always booked our flights online at Wizz Air's website www.wizzair.com and to be honest I think this is the only way you can book with them. The site is quite simple really and decorated in Wizz Air's trademark colours (two different shades of purple). I have always found it very easy to navigate and I don't think anyone with a basic knowledge of the internet would have a problem with it. There are special offers flashing across the centre and top of the page, and underneath this box is a map with all the places Wizz Air fly to and from. Quite a nice little feature with the map is the ability to hover your mouse over a city and see all the destinations from that place come up as lines directly to the destinations. For example if you hover over Liverpool, three lines pop up between Liverpool on the map and Gdansk, Warsaw and Katowice so you can see at a glance where you can fly to and where from.
        On the left of the page is the all important book a flight box, here you can choose the normal things associated with booking a flight i.e. one way or return trip, starting point and destination, dates, number of passengers etc.. Once you have clicked find flights you are taken through to a page which displays your chosen dates (if available) and usually at least a couple of alternatives for each route (either different times on the same date or maybe a day or two either side of your chosen dates). I have always found this very handy as we are hardly ever tied down to exact dates and the savings that can be made sometimes just by flying a day earlier or coming back a day later are well worth changing your dates for. A good example of this is the last flight I booked with Wizz air to Bulgaria, we had intended flying back on the fifth of the month but the flight on the tenth was nearly £60.00 cheaper each, so I could see at a glance that we could have five days extra on holiday for a saving of nearly £120!! Another thing that I like about this page is that the prices shown include airport taxes (don't worry there are still some extras to add on as you would expect from a budget airline, but at least the taxes are included so you have a fairly decent idea of the final cost). A summary of your flights is shown on the right hand side and if you select a different flight this updates automatically. In this box you can also alter the currency you wish to pay in and your payment method (so you can see the charge for a debit or credit card added to the bill also!!)

        Once you have decided on your flights you go through to the login / register page where you have to enter all the details of each passenger and any extras you need (such as baggage, insurance, airport check-in etc.), followed by a purchase / payment page and finally you have a confirmation page which you can print off and hand in at the check-in desk if you are checking in at the airport and have paid extra for the privilege. So all in all, as I have already mentioned, booking is a pretty simple affair.

        Pricing

        I have always found Wizz Air's pricing to be excellent in comparison to the closest best price with another carrier for our journey (Luton to Bourgas). For example the last flights we booked cost just over £300.00 for return flights for myself, my wife and an infant, the closest alternative we could find was with Thomas Cook Air, from Manchester, giving us four days less away (as Wizz Air's flying dates are much more flexible, as indeed most budget carriers are), was nearly £700.00!! Well worth the extra couple of hours drive to Luton for us. As I have said I have only flown this particular route with Wizz Air previously, however we are looking a city break to Poland either later this year or early next, so I have had a look at Wizz Air for flights and they seem to be very reasonable for this route too. At the time of writing it seems to two of us could travel from Liverpool to Warsaw and return for 5 - 7 days in November for a shade over £100.00, there will be a few extras to add to this before we have finished but it shouldn't be much more than £150 which I think is excellent for two return flights.

        As I mentioned earlier there are a few extras that need to be added to the initial price you see when booking with Wizz Air. Recently we have grown used to these extras, such as credit card surcharge, airport check-in charges and paying extra for a meal etc., so I will break down the main extras here. As I have said the initial price you see includes all airport taxes and charges so that is a pretty good start, however you still need to pay extra if you wish to check baggage in to the hold of the plane. The current charge for one piece of luggage is £13.00 per person per flight, so if there are two of you travelling on a return flight and you wish to take one case each you are looking at £52.00 extra, also I am pretty sure you have to check-in at the airport if you have baggage for the hold so this would cost you another £16.00 (£4 per person per flight). Whilst this seems expensive, it is pretty much inline with what other budget carriers are charging but when you consider the weight allowance is a massive 32kg each I don't think it is actually that bad at all. Another thing to consider is that if you are planning a short break you might be able to manage with the 10kg of hand luggage that each passenger is allowed, you can get some pretty good small cases now, with wheels on, that you can pull through the airport with you and carry on to the plane. As well as saving you the checked in baggage fee, it eliminates the need for airport check-in (making a further financial saving as well as the time it could save you) and you don't have to wait for your luggage to be unloaded at the other end which is another bonus. If you do need to check some baggage in you could consider sharing one large case between two if you want to make a small saving, with the weight allowance being as good as it is.

        Next comes the dreaded debit or credit charge fee we are beginning to get used to now, the charge for either of these is £16, I think they work this out as £4 per person per flight but I am not 100% sure They also accept payment by bank transfer which is half the price of credit / debit cards, but a good option if you fly with them a lot, and one I think we will do before booking with them again, is to take out their credit card, as if you pay with this there is no booking charge. The charge for an infant under 2, which we had to pay this time, is £21.00 per flight and they do not get their own seat, however our last flight was not full so we did manage to get three seats, again this is a pretty standard charge across all carriers. As Wizz Air do not offer pre-booked seats and the cabin fills up on a first come, first serve basis, there is also the opportunity to purchase priority boarding passes, this allows you to be among the first people to enter the plane (for £3 per person per flight) so you have a good chance of picking seats together, however don't take this option if travelling with an infant, as we very nearly did, as people travelling with infants are called first with the priority boarding people anyway. There are allsorts of other things you can pay extra for, such as extra legroom seats, holiday insurance and transfers at either end but I will not drone on about these, I will mention the '''Wizz Flex''' service though as I think it will be a very good idea for some people. For £9 per person per flight, his service allows you to change your flight to another available one up to three hours before your original flight is due to leave, a good idea if you want a flexible return date or for emergencies that might occur.

        Food And Drink

        As with most budget carriers there is no pre-bookable meal available on Wizz Air's flights, (which I always think is a plus to be honest, in-flight meals are not great but I always feel left out if I do not book one when they come out, because of this I tend to book one every time now, if available, and it adds an unnecessary (and quite large) extra to your bill. However they do offer a drinks and snacks service during the flight. The choice on board is not brilliant, it has to be said, but you should not have a problem finding something to refresh you from what they do offer. When I say the choice is not brilliant, there are only three spirits available, and no tonic water much to my dismay on our last flight as I fancied a Vodka and tonic, and no Bailys to my wife's dismay, but there is red and white wine, beer and a selection of soft drinks as well as hot drinks and crisps, sandwiches and chocolate so there is an adequate selection really. They also do the rounds with the usual duty free goods and gifts but we rarely bother with any of these on flights so I could not really tell you exactly what is available.

        The Staff

        Is I have said, we have only flown with Wizz Air four times so far and I will update at a later date if anything changes but so far all the staff on board Wizz Air flights have been excellent. Maybe we have been lucky so far as I have seen some negative reviews of staff, but we have always found them to be polite, helpful and very attentive in all their duties. They are normally foreign (usually Hungarian, as that is where Wizz Air is based), but have always spoken very good English and seem happy to serve and help the passengers, I find this quite refreshing as some cabin staff (mentioning no names) can be quite snotty and unhelpful, but as I say we have never experienced this on a Wizz Air flight, my sister who has flown with them twice has the same view on this. We have never had any problems with the staff on the ground either, although I have to say I am never really 100% sure who works for the airline and who works for the airport so I won't go into this too much. The captains, although I have yet to meet one, always seem very good at their jobs which is the most important thing, we have always experienced very smooth take off and landings over the four flights we have experienced with them so far. The baggage handlers were also extremely good with our pram on our last flight, taking it off us at the steps and delivering it to the bottom of the steps on arrival with no damage, although, again, I am not sure if they actually work for the airline or not.

        The Planes

        As mentioned above, Wizz Air operates a pretty young fleet of Airbus A320's. Each of these has 180 leather seats on board, offering pretty good comfort when compared to many other airlines I have flown with. As I say the seats are comfortable and the legroom I must say is very good when, again, compared to others I have used and when you consider they are a budget airline too this is even better. As the fleet is fairly young the planes we have seen have all seemed in very good shape and condition. The facilities are very good and well maintained, and the planes are always very clean and tidy from what we have seen. The mechanicals (from what I can make out with my limited experience) have always seemed very good although on our last flight we did have a slightly noise engine on take off, however this seems pretty normal and seems to be the case on over 50% of flights I take so I would not mark them down for this too much.

        Safety is evidently very important to them also, the staff do a very good safety briefing at the start of the flight and when we flew with our young baby they were quick to bring and demonstrate the baby seatbelt for us. Obviously with the fleet be so young, this helps a great deal with on-board safety also.

        Timekeeping

        Until our last flight we have always left on time although we were about 20 minutes late getting underway on this flight, however we had a decent tailwind and managed to get this lost time back in the air so we still landed on time. I will say though, my sister flew with them last year and she was delayed by two hours on her outbound flight, but this was not down the airline and was the fault of air traffic control, if I remember rightly, so I suppose they can not really be blamed for this. Again I will update this review in the future if we start to experience any real timekeeping problems, as we intend to use them quite a lot over the next few years, but up until now I cannot really fault them personally.

        Overall

        Summing up then, I think you will realise that I am more than happy with Wizz Air overall. Maybe their food and drink selection could be better but I think I am probably being very picky there. Taking everything into consideration I am extremely happy with the service they provide and will be continuing to use them for the foreseeable future. Booking is quick and easy, the planes are very good and the staff are friendly, but most importantly their pricing is excellent when compared to other carriers, including budget ones. The luggage allowance of 32kg is brilliant, especially for us when travelling for four weeks at a time sometimes, and also for taking stuff over to Bulgaria for our apartment without having to worry about paying excess baggage costs. It is also very handy for bringing lots of cheap duty free booze home with us!!

        If you haven't flown with Wizz Air before I would absolutely recommend you take a look at their website next time you are thinking of booking a cheap flight somewhere, they fly from Luton, Liverpool, Doncaster and Glasgow in the UK, although most of their flights are from Luton. In fact that is probably my only gripe really, I wish they would put a few more destinations on from Liverpool as it is only 45 minutes from us and Luton takes over three hours to get to. If you live anywhere near Luton though, they have a good range of destinations from there and are well worth looking into as an alternative to some of the bigger, better known, budget airlines. As I have said already I will continue to use them for the foreseeable future (for the Luton to Bourgas route) and recommend them to friends as well as people who rent our apartment from us. I will also be making them my first port of call when I book for Poland later this year, and in the future I will always check their site for flights when going anywhere else to see if they fly there. We have never needed to contact customer services by phone, but I should point out that it you do need to they charge 75p a minute, which I think is a bit excessive, I suppose if they can keep the flight costs down by doing the odd thing like this it is not the end of the world, and, as I say, we have not yet felt the need to use this service so it has not bothered us yet.

        As I have just said I would definitely recommend Wizz Air and would give them a score of 95% or 5 stars the only reason I have knocked them down from 100% really is because they could do with a few more routes from Liverpool for me, or even better start flying from Blackpool, lol.

        Details

        Wizz Air Hungary Airlines Ltd.
        LÅ'rinci út 59, Building C2
        2220 Vecsés, Hungary
        Court of Pest County as Court of Registration, Reg.No.:13-09-096209
        EU VAT No: HU13122605
        Website: www.wizzair.com

        0906 959 0002 (Calls are charged at 75p per minute though! Also calls from mobile networks may be charged at an even higher rate.)

        They have a very young fleet of Airbus A320's, 34 in total with an average age of three years and by 2017 they expect to increase their fleet to 132 aircraft, so I presume they are planning on adding a few routes with aircraft expansion at that rate and I will be interested to see what they are.

        Thanks For Reading, Also On Ciao!, John

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          26.08.2010 00:14

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          terrible customer service - please dont ever book a flight with them

          Wizz Air are a budget airline based out of Budapest, Hungary. Booking They offer numerous routes into Eastern Europe and I have had the misfortune to use them several times on flights from Liverpool or Doncaster to Poznan or Wroclaw in Poland...please save yourselves the hassle and don't bother to use them.

          The flights aren't bad - similar standard of plane and inflight service to other budget airlines such as Ryan Air and as per the industry standard they fleece you for anything you buy onboard.

          I am however furious with wizz air's customer service and cannot warn you off this company in strong enough terms. We 1st had problems when the ash cloud hit and my girlfriend ended up stranded in Poland with her flight cancelled. The only way to rearrange a flight was to call their call centre at 75p a minute...it took 4 days of stress and at least 50 attempts before anyone answered.

          I stupidly booked flights with them to go to Poland for the New Year and chose to pay by bank transfer ( it's the cheapest way unless you fork out for a wizz air credit card). After following their instructions and sending them £200, 2 months on we had still not received a flight confirmation. The website FAQ says to call them...at 75p/min. After many many attempts all I received was an automated message saying to call back later. The only other method to contact them was to use the form on their website to send in a complaint but they just sent an automated reply that they will look at your email in 30 days but they wont help if its something the call centre could deal with. 3 months after sending this I was still waiting for their reply. Eventually I found a helpful bloke via the wizzairsucks website. He knew someone in the call centre and the flights were eventually confirmed 5 months after I had 1st paid for them.

          Flying out was fairly seamless but coming back was a different story. As we saw the plane arrive to take us back to the UK we were told it had a mechanical fault and could not carry us. We then endured a 7 hour wait with very little information being provided. They did give us vouchers for 'light refreshments' but these were next to useless. £1.30 per person does not buy anything good when you have to pay the usual airport prices. We had already used all our local currency so we were even more irritated discover that we could not even use a credit card to pay the difference on something more expensive.

          During the wait we got chatting to numerous other passengers. Almost without exception they told us of bad experiences with Wizz Air - often they would be told of a problem with the booking and were told to call the premium rate number, when they did so they were told everything was ok. In fact the only reason most of these people had come back to Wizz Air was due to lack of choice.

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          07.08.2010 10:52

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          This is a terrible company.Citizens of Ukraine!You must be very very carefully if you try with your child but without your hasbend from Ukraine fly. The personal of company take unlawful a rights of frontier officers and denied neither boarding nor a contacts with frontier officers. Did you now idiom "resolve a questions" ? There are the words and you did know what they mean.

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          26.06.2010 13:35

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          Only consider them if it's the last airline in the world.

          Hungarian airline apparently run by Mickey Mouse. Very poor even compared to Ryanair which in comparison seems to offer a Rolls Royce level of service. Both my flights delayed over 1 hour 30 minutes. No apology from the flight deck although plenty information about ground speed, outside temperature, altitude etc etc. Cabin crew did mention something about "Operational reasons" for the delay on return trip. Not good enough-was it staff shortages, captain watching World Cup, overslept? After one and a half hours we deserve to know.Cabin crew contravene safety regulations-no one stood outside cockpit whilst cabin crew members went in and out. Chatted in the galley instead.Cabin crew English very poor and difficult to understand what is being said. God help us in an emergency. Cabin crew did not check seat belts fastened on return leg of the trip.
          Absolutely dreadful and can honestly say I will never use them again even if the flights are free.

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          23.04.2010 11:58

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          whizz air are terrible,,, fly only if its the last option10 flights 10 delays from 2 hours to 18 hoursinformation supplied zero helpfull,,, just try to contact them during the recent volcano problem they racked up the prices of there flights over 200% and have still notfied me of and alternative

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          23.11.2009 14:38
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          The best from all the budget airlines

          Before I start, I have to tell you that I am a frequent flyer with Wizzair. I am Hungarian, my fiancee is Polish, every time we fly back home, we book it through Wizzair-it's been about 5 years that we've been using it, and travel approximately 5 times a year. We usually pay up to £50 for a return ticket/person, the cheapest one so far was £29.99 for a return ticket to Wroclaw and £30.99 for a return to Budapest.They usually fly in the morning outbound and in the evening inbound,which is perfect for us!

          WizzAir was launched in June 2003 and was ready to fly within 3 months. The first flight was on 16th May 2004 from Katowize, today they have 11 operating bases in the region: Budapest (Hungary), Sofia (Bulgaria), Bucharest, Cluj-Napoca and Timiosara (Romania), Katowice, Warsaw, Gdansk and Poznan in Poland, Kyiv in Ukraine and Prague in Czech Republic, offering flights on over 150 routes.

          Wizz Air is a value-oriented airline that focuses on innovation all along the way of the customer journey. Their aim is to make flying affordable, the Wizz Air experience is outstanding terms of service and value for money.It offerss a simple service model which means: ticketless travel, use of cost- and time-efficient secondary airports, single class all-leather seat configuration, no seat assignment and catering on demand for extra payment.

          Wizz Air flies Airbus A320 aircrafts with 180 leather seats on board.

          At the moment Wizz Air is continuously looking at opportunities to expand its network of destinations and provide low-cost air transport to and from Central and Eastern Europe. Wizz Air currently offers flights on over 150 routes in Europe. The network is constantly being expanded and new destinations are being introduced.

          Wizz Air group includes 3 operating airlines; Wizz Air Hungary (WAH, flight number starting with W6), Wizz Air Bulgaria (WAB, flight number starting with 8Z) and Wizz Air Ukraine (WAU, flight number starting with WU).
          Wizz Air currently employs more than 1000 people.

          Company Address
          Wizz Air Hungary Airlines Ltd.
          Airport Business Park C2, Lőrinci út 59
          2220 Vecsés, Hungary
          Court of Pest County as Court of Registration, Reg.No.:13-09-096209
          EU VAT No: HU13122605
          Supervision: National Transport Authority
          Civil Aviation Administration www.nkh.hu/repules


          As I mentioned we always travel by wizzair to Budapest and to Wroclaw and never have had a bad experience. There were delays of course but never more than an hour, and the crew has always been very professional. They are very efficient at the check-in (although we do not check in luggage anymore and use internet check-in whenever possible), and on the aircraft as well. The pilots always updates twice on route about weather, possible turbulances, and the air hostesses are very quick. They offer a good variety of food and drink on aircraft, the prices are similar as on any other aircraft, and they always have bus tickets for sale to make the travel easier from airport to city centre.

          They do have service fees:
          Booking fee
          MasterCard, Visa, Diners Club Per flight per passenger 5 EUR / 4 GBP
          Booking fee
          Solo, UK Maestro & Bank transfer Per flight per passenger 2.5 EUR / 2 GBP
          Call Centre fee Per flight per passenger 10 EUR / 9 GBP
          Baggage fee
          via wizzair.com & call centre Per flight per bag 10 EUR / 9 GBP
          Baggage fee
          at the airport Per flight per bag 20 EUR / 18 GBP
          Excess baggage weight fee
          via wizzair.com & call centre Per flight per passenger 0 - 5 kgs / 5 EUR / 4 GBP
          6 - 10 kgs / 30 EUR / 24 GBP
          11 - 20 kgs/ 80 EUR / 64 GBP
          21 - 35 kgs / 140 EUR / 112 GBP
          36 - 55 kgs / 200 EUR / 160 GBP

          Excess baggage weight fee
          at the airport per additional kilo 15 EUR / 13 GBP
          Special baggage fee
          via wizzair.com & call centre Per flight per passenger 30 EUR / 26 GBP
          Special baggage fee
          at the airport Per flight per passenger 40 EUR / 34 GBP
          Infant Fee Per flight per infant 25 EUR / 21 GBP
          Flight change fee
          via wizzair.com Per flight per passenger 30 EUR / 26 GBP
          Flight change fee
          via call centre Per flight per passenger 45 EUR / 38 GBP
          Name change fee
          via wizzair.com Per flight per passenger 40 EUR / 34 GBP
          Name change fee
          via call centre Per flight per passenger 60 EUR / 51 GBP
          Pre-boarding fee (bus)
          via wizzair.com & call centre Per flight per passenger 2.5 EUR / 2 GBP
          Pre-boarding fee (bus)
          at the airport Per flight per passenger 5 EUR / 4 GBP
          Pre-boarding fee (aircraft)
          via wizzair.com & call centre Per flight per passenger 4 EUR / 3 GBP
          Pre-boarding fee (aircraft)
          at the airport Per flight per passenger 8 EUR / 6 GBP
          Extra legroom seat fee
          via wizzair.com & call centre Per flight per passenger 5 EUR / 4 GBP
          Extra legroom seat fee
          at the airport Per flight per passenger 10 EUR / 8 GBP
          Cancellation fee Per flight per passenger 60 EUR / 51 GBP
          Seat protection fee Per flight per passenger 80 EUR / 68 GBP
          Invoice change fee Per request 5 EUR / 4 GBP
          Bus transfer Katowice
          One Way Per passenger 7 EUR / 6 GBP
          Bus transfer Katowice
          Round Trip Per passenger 14 EUR / 12 GBP
          Bus transfer Cracow
          One Way Per passenger 15 EUR / 13 GBP
          Bus transfer Cracow
          Round Trip Per passenger 30 EUR / 26 GBP
          Bus transfer London Luton
          One Way Per passenger 11.5 EUR / 10 GBP
          Bus transfer London Luton
          Round Trip Per passenger 23 EUR / 20 GBP
          Bus transfer Budapest
          One Way Per passenger 4 EUR / 3 GBP
          Bus transfer Budapest
          Round Trip Per passenger 8 EUR / 6 GBP
          Bus transfer Bucharest
          One Way Per passenger 15.5 EUR / 13 GBP
          Bus transfer Bucharest
          Round Trip Per passenger 31 EUR / 26 GBP
          Bus transfer Cluj Napoca
          One Way Per passenger 10 EUR / 9 GBP
          Bus transfer Cluj Napoca
          Round Trip Per passenger 20 EUR / 18 GBP
          Bus transfer Gdansk
          One Way Per passenger 4 EUR / 3 GBP
          Bus transfer Gdansk
          Round Trip Per passenger 8 EUR / 6 GBP
          Bus transfer Rome Fiumicino
          One Way Per passenger 8.5 EUR
          Bus transfer Rome Fiumicino
          Round Trip Per passenger 17 EUR
          Bus transfer Milan Bergamo
          One Way Per passenger 8.9 EUR
          Bus transfer Milan Bergamo
          Round Trip Per passenger 17.8 EUR
          Bus transfer Rome Ciampino
          One Way Per passenger 6 EUR
          Bus transfer Rome Ciampino
          Round Trip Per passenger 12 EUR
          Bus transfer Prague
          One Way Per passenger 10.5 EUR / 9 GBP
          Bus transfer Prague
          Round Trip Per passenger 21 EUR / 18 GBP
          Bus transfer Warsaw
          One Way Per passenger 4 EUR / 3 GBP
          Bus transfer Warsaw
          Round Trip Per passenger 8 EUR / 6 GBP
          Bus transfer Barcelona
          One Way Per passenger 17 EUR
          Bus transfer Barcelona
          Round Trip Per passenger 34 EUR
          Shuttle Bus Transfer Kyiv
          One Way Per passenger 11.5 EUR / 10 GBP
          Shuttle Bus Transfer Kyiv
          Round Trip Per passenger 23 EUR / 20 GBP
          Shuttle Bus Transfer Sofia
          One Way Per passenger 7 EUR / 6 GBP
          Shuttle Bus Transfer Sofia
          Round Trip Per passenger 14 EUR / 12 GBP

          You can purchase a voucher on the website if you want to, and you can book your hotel and car rental through them as well.

          Overall I would recommend wizzair, they are mostly punctual, tickets prices are affordable and the crew is professional.

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            10.10.2009 00:30

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            i was booking a flight from katowice to luton, one way. only from the invoice i received per email 10 days later i found out a return flight one day later (which i have certainly NOT selected) has been added to my bill. anybody had a similar experience? or am i to blame myself and stop spitting at wizzair?

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            31.08.2009 22:42
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            EXCELLENT VALUE

            WIZZAIR-NO COMPLAINTS AT ALL.....
            I have recently travelled with Wizzair to Kiev in Ukraine and back,for a short break,and really was impressed.The fare was less than than £130 for the return trip,which is less than half of British Airways seemingly ever increasing fares.
            I visit Ukraine at least twice a year and have used various airlines-intially expensive Lufthansa (which involved changing planes in Frankfurt),the slightly cheaper but hopeless KLM /Ukraine International (changing in Amsterdam) Alitalia which was cheaper still (but still had to change in Rome) and non-stop British Airways which is now too expensive.Ukraine international can offer reasonable price direct flights,but are more expensive than Wizz.
            Wizzairs' aircraft are all new (Airbus A320'S) are kept very clean,and flight crew were very smart and attentive.Both flights were quite punctual and onboard comfort was more than adequate for a budget airline.At the price i paid,i was more than satisfied and the service was better than KLM's,and as good as Alitalia and Lufthansa.
            I have already booked my next trip with Wizz,and look forward to flying with them soon

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          • Product Details

            Wizz Air is a value-oriented airline providing comfort to travellers in the EU and for the citizens of CEE.