Non Existant Customer Service - Will Never Fly With Them Again (Wizz Air)

Member Name: Frustrated Flyer

Product:	Wizz Air
Date:	19/09/08 (86 review reads)
Rating:

Advantages: Nil

Disadvantages: flights often delayed, premium rate call centre number, customer relations ignore emails

I had booked a flight in May, that I was unable to take due to a family member passing away. I then tried to contact the customer relations department of Wizzair to get confirmation that I didn't take the flight. So I emailed them with all of the details, plus a copy of the death certifate. I heard nothing.

I then rang customer services, and they told me that there was no record of my details, and to email again - giving me another email address. I did so - again sending all the details. Another month as passed with no reply.

I've rung customer service again today and they have told me to email it through again. I wouldn't accept that as an answer this time - and so the excuses were that there are no phones in that department (I asked to speak to someone in that department to find out why they were ignoring emails), that there were no managers of the call centre(I asked to speak to their manager since they were refusing to help me), no official complaints department or process (complaints go to the customer relations department, so what good is that), and just got a constant repeat of 'email the customer relations department'. The person I spoke to just didnt get it - why would I email the department again, when Ive had no response in the 2-3 months this has been going on?

I am absolutely furious with this company - I will never fly Wizzair again and am tempted to lodge an ombudsman complaint.

Summary: Total frustration after customer relations ignore all my emails/correspondence