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Passport Missing at Departure Lounge
Corfu Kerkyra Airport (CFU)
Member Name: tsam
Corfu Kerkyra Airport (CFU)
Advantages: Clean, Food areas, Toilets, Near to Corfu town ammenities
Disadvantages: Rushed airport service.no real help if needed, lack of police motivation, big language barrier
My review is mainly about Corfu airport, not the country.
I think the country is very good, the scenery fantastic and the locals are friendly always glad to say hello.
Due to fly out back to Manchester late on a Friday night, handed my passport into baggage area to get weighed and collect boarding pass.Made way to metal detector area (2 of) only one metal detector machine was being used to usher 300 people through for two flights (Manchester & Bristol).
I was asked to put small bag, coat, coins, keys, electricals, passport into tubs and collect other side.
Got frisked turned around to get belongings from tubs and 'UK passport' was gone (in the space of 6ft !!)
Basically it was a rush and a free for all of the other passengers going through the machine - no order or consistency.
They should have split the two flights between the 2 machines, I then could have then narrowed it down as to who may have taken my passport - Bristol or Manchester flight passenger at least?
Raised the alarm immediately, the police did nothing, the other airport staff processing the passengers accused me of leaving my passport at my hotel!!
Even with my boarding pass in my hand and my luggage tagged and on the way to the aircraft hold.
There was a shift change in personel on the metal detector area 5 minutes after I raised the alarm.
The police and other officials had just under 2 hours to find my passport before my flight took off - there attempts and actions were poor.
Disgusted by lack of help from police & easyjet staff and I was basically left at 23:45 Friday evening (flight had gone!) stranded in the airport, everywhere shut and most hotels full due to Greek Easter Holidays.
Easyjet would not accept any other form of UK identity other than a UK driving licence (which was back in the UK) - I did show them my UK military ID card, which proved useless, even though it has a colour photo of me on it, my date of birth, service number etc and organisation I work for!!
Beware if you use this airport, something fishy is going on, I'm under the impression my passport was either mistakingly taken by another UK traveller heading home or stolen on purpose to keep me in the country so I'd have to spend more money.
Easyjet made two feeble tannoy announcements to the UK travellers in the departure lounge to check if they had picked up a 2nd passport by mistake - no-one came forward!
I checked my personal bag many many times to make sure my passport wasn't in there and it wasn't!
The police did not step up passport checks and didn't seem too concerned about going into the deprarture lounge to get my passport!
Phoned both Bristol and Manchester airports the days that followed and no one handed anything in, I await to contact the UK passport agency to see if its been handed in annonymously.
Basically my pp was stolen whilst proceeding to the departrue lounge in Corfu airport, whether it be by the security firm operating the metal detector area or another passenger has picked it up, I had no help, there is no area to leave baggage temporarily in order to find a hotel, the police are reluctant to give any reports to help, there quite blazay about it, and without a passport or police report you don't get a hotel room - it's no fun sleeping rough.
Be warned - my advice is put / keep your passport in your bag zipped up at all times, foremost take out travel insurance before you travel!
The Corfu British Consolute follow the same Greek holiday pattern, so if you need help in an emergency - YOU WILL NOT GET IT - you get patched through to a LONDON duty advisor who tells you to wait!
It is quite costly if yours goes missing ie: Emergency passport from the British Consulate in corfu, Hotel costs, car parking in the UK,phone bills calling around, extra cost to airline to rebook flight,food costs etc
Flights to the UK from Corfu are on a Moday and Friday only.
Summary: Needs improvement in some areas from my experience
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