Chaotic mess (Frankfurt International Airport (FRA))

Member Name: Alan Rice

Product:	Frankfurt International Airport (FRA)
Date:	09/08/01 (231 review reads)
Rating:

Advantages: Beautiful part of the world

Disadvantages: Chaos

My journey from Heathrow to Frankfurt was stunning. Heathrow had of course been a nightmare, with the usual farce of walking nine million miles down a corridor before reaching the correct gate and so on. But the flight itself could not have been better.

I flew Lufthansa, and it was lovely. Charming staff, and very good captain who clearly explained the scenery we were passing over; in short Germany at its best. The scenery was lovely. There was hardly a cloud in the sky and as a result we had breath taking views of England and Holland.

The best bit was closer to Frankfurt. We flew over the achingly beautiful Mosel and the Rhine, just over the Lorelei. If you have not been to this charming part of the world, make plans to do so soon. The Rhine wound its slow and majestic course as we flew towards Frankfurt.

And then the fun started. I had a connection to make, as I was flying on to New York. Oh dear. A complete and utter shambles awaited me.

The terminal was cramped, the staff impolite, visibly uncaring and inefficient. Queues crossed over each othe and back again; it was hot, there was not enough seating and every flight was delayed.

But it was the height of the holiday season, some may cry. What do you expect at the busiest time of the year?

A great deal more than I got. It is the holiday season? Well der. It is hardly as if the holdiay season comes as a complete surprise to airports, with tourists turning up unannounced and in number that have never been seen before. Airports know when the season is and they should respond accordingly. There is no excuse for chaos; a good airport should not be surprised by the holiday rush. Its staff should be trained to cope, and cope they should. There was no excuse for the universal chaos I witnessed, and it made a wonderful flight end terribly.

Summary: