Newark? No thanks! (Newark Liberty International Airport (EWR))

Member Name: TLC1

Product:	Newark Liberty International Airport (EWR)
Date:	01/06/05 (150 review reads)
Rating:

Advantages: None, None, None

Disadvantages: Chaos, rude staff, No information desk

Having recently flown from Newark airport to Bristol, I can honestly say I have nothing good to say about the airport.

With 4 hours to go till our flight, we arrived at the airport in plenty of time. I know that we were asking a lot, but we were hoping that there would be some signs as to where you need to go. Or, at least that there was a help desk to advise you on which queue you had to join. But alas no, not even someone roaming around to ask and there seemed to be a lot of other people in the same boat.

There were broken chairs pushed to the side, sections unused but not cordoned off. Due to the lack of seating, people where sitting on the floor or on their luggage. The whole place seemed to be in total chaos.

We eventually discovered that the large queue formed at the one of the check in points was for people who had booked their tickets on line (E tickets). We had paper tickets so had to go to another check in on the other side of the concourse. We found one member of staff behind the counter extremely rude for no apparent reason. We hadn’t even spoken to her, we only went to her counter because she was free… apparently this was wrong and we didn’t have any patience’s. Completely disregarding the fact that we were queuing and everyone else were trying to jump the queue.

Once checked in ourselves, we had to take our luggage to another section for security and have that checked in.

When we had sorted out our luggage, we decided to brave the security and go to the departure lounge. Having experienced one security check after another we were prepared for the search. However we didn’t expect to be in the middle of an argument between the security guards. A great show of professionalism!!!

We raced through to get to the departure lounge and from there my husband decided to do a little exploring, Finding the usual large shops, for last minute shopping.

We had a fantastic time in New York, but it was just a shame that it was let down by what should have been a better airport.

Summary: