Newest Review: ... receiving it, it went on sale for 60 pounds less. I called their customer service and they refused to do the price adjustment. Of course,... more
AllSaints Customer Service is a Big Disappointment
All Saints Shop
Author Name: Heather Flowe
All Saints Shop
Advantages: cool clothes
Disadvantages: customer service, quality of clothing isn't as good as it once was
I used to just love All Saints clothes, having spent thousands both in the store and online. Their customer service is absolutely appalling, however. I purchased a dress online, and less than 10 days after receiving it, it went on sale for 60 pounds less. I called their customer service and they refused to do the price adjustment.
Of course, I can return the dress and rebuy it, but 1) why unnecessarily waste environmental resources, 2) why waste everyone's time, especially the customer's, and 3) I bought it to wear to a wedding the day after tomorrow -- rebuying it won't allow enough time for it to be delivered so that I can wear it.
I'm massively disappointed. I bought shoes to match the dress. But I have no choice but to just return the dress and move on.
All Saints seems to play a never ending game of price roulette. I'm always worried that the item will go on sale the week after I buy it. They also reticket items in advance of having sales, so watch out for that.
Lastly, the quality seems to be going down too. Sigh. All things considered, I have to find a new favorite store.
Summary: No longer makes sense for me to shop there
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