Newest Review: ... : autumn/winter, Christmas, spring/summer and summer. The best time to go to Jack Wills is in the sales as their items are a lot cheap... more
Love this shop & brand!
Member Name: Kayteee
Advantages: Staff are great & clothing well made and durable.
Disadvantages: The "rah" stigma that seems to have developed
I adore this shop and brand! I can't help it, I'm fully aware of the "rah" stigma that comes with wearing this brand but it doesn't put me off! Every item of clothing I own from here fits well, washes well and has lasted me well. I really like the Fabulously British image and I know it gets a lot of stick but I'm past caring and will happily wear my JW stuff!
I have been shopping with JW for a few years now and have always been happy with each shopping experience but I feel compelled to write about the great customer service I just received from them. I received a jumper bought from their online store as a gift for my Birthday, it was far too big for me and I was just outside the 28 day return window. I rang customer services to explain that it had been a gift and enquire if I could still return it even though the 28 days had expired and I received the best customer service I have ever had throughout the whole returns process. The guy who handled the call was polite, friendly and really helpful. He kept double checking things which I actually really appreciated as it showed he wasn't just doing the old call centre fob off which I seem to encounter time and time again with other companies. I sent the jumper back as instructed and received an email the next day to say they had recieved the item and the refund would be credited to my parents account shortly. My Father transferred the money back to me and because I was so pleased with the way the refund had been handled I went and spent £70 in their store in Bath.
I bought the Wimbourne hoody and it is seriously the best hoody I have ever owned: well made, nice and snuggly and has all the quirky little details that you would expect from JW clothing. The staff in the Bath store were lovely, helpful, friendly and polite. The store itself was a pleasure to shop in, nicely laid out, nicely decorated and I can't wait to return there for some more shopping!
I appreciate JW isn't for everyone and some find it too expensive, personally I think the quality and shopping experience more than justifys the cost and sometimes it's nice to pay that little bit extra and get somthing a bit more different and special.
Summary: I will continue to be a loyal customer to this great brand!
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