Newest Review: ... : autumn/winter, Christmas, spring/summer and summer. The best time to go to Jack Wills is in the sales as their items are a lot cheap... more
Don't return post - 2months of phone calls and they deny receipt. £100 birthday present down drain
Author Name: Matt B
Disadvantages: Lost £100 on a jacket
Won't be shopping with jack wills ever again. Bought £100 jacket which was so thin when it arrived was useless for the winter the stitching was loose and it wasn't the treat that I envisaged in any way. I'm happy to pay for designer items but they should have a level of quality not just a label!
Returned garment and accidentally didn't include the return slip, I called as soon as I realised . I was told that I should call in 21 days to allow for arrival and processing. After a long story of repeated calls where I was told that they would call back and never did' I was finally told that I had waited too long after the initial call and they couldn't find the garment and my certificate of posting " didn't mean anything" as it had never arrived. Poor customer service all along the road no empathy and I seriously doubt that having let it drift so badly, they can truly have that confidence to say they didn't receive it. Gutted. Won't shop there again
MAIL ORDER BUYERS - BEWARE
Summary: Poorest customer service I've ever had