Newest Review: ... products. Colours can look plain and safe, I would say a mix between Boden and The Gap. However I managed to pick some feminine and... more
Great service and products
Author Name: Ladyluck
Advantages: Good quality, simple everyday pieces, comfortable and fun. No quibbles 28 days return policy.
Disadvantages: Images generally show clothes fitting a bit big on models
I just completed my first shop with this organic/fairtrade online retailer, including a return for unwanted products.
The website is clear and inviting with a straightforward layout and options for filtering products. Colours can look plain and safe, I would say a mix between Boden and The Gap. However I managed to pick some feminine and quirky shirts and a bottom, and fortunately these were on sale at the time.
I was surprised to receive an email notifying me of despatch not hours after the order confirmation email. I received the parcel the very next day.
I returned 2 items for a refund (using royal mail 2nd class paid by myself)and only a few days later received the payment email. I am pleasantly surprised by the expediency of their services from start to finish, even though it was a sales period.
If it's one thing I can criticise is that they don't have prepaid return labels but considering that People Tree (also fairtrade) also does the same, with generally slower service, I cannot really fault them.
Well done Seasalt I will be seeing you soon.
Summary: Very impressed by their efficiency and presentation, not to mention nice, versatile clothes.
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