Newest Review: ... stylish, still have a great fit, still a good quality and still look very good. I'll start with the t-shirts and, granted, the cheap... more
I will never buy Superdry again - Customer care - who DON'T care
Superdry Clothing Company
Author Name: Soo
Superdry Clothing Company
Advantages: Stylish - pity about the quality
Disadvantages: poor quality jumper - customer care that don't care
My daughter bought a Superdry top for Christmas 2011 (sunscorched sea hood £64.99) - she wore it twice and the first time I washed it (inside out at 30 degress) the lettering on the front was coming off in patches making it unusable - I took it back to the Trafford Store - where the lady agreed yes it was current stock and yes it was faulty, but as my daughter had paid cash and could not find the receipt I would have to email head office - I did this only to be told there was nothing they could do as this could have been bought at a store that sells Superdry at a cheaper price - I explained it was current stock - still online and the outlet stores only sold last season stock - my daughter was also the first person in the store on the day she bought her clothese - spent over £500 so it would have been easy to trace we were telling the truth - I offered to send them the top for them to see it was clearly faulty and they should look at future sales of this item, especially as one of the reviewers was saying something very similar to my complaint - and they were not at all interested - which now worries me slightly as none of the clothes my daughter bought that day now holds any type of guarantee whatsoever!!!
So anyone reading this - please keep your receipt!! as if they can worm their way out of it THEY WILL -
I spent over £200 in the store on the day I took back her jumper, as at that stage I had no reason to believe they 'didnt give a damn' - and guess what - they are all going back - yes I have my receipt - just across the road from this store is HOLLISTER - so daughter is going to spend her money at this store in future - they certainly cant be any worse!!!
Summary: I willnever ever shop at this store again!!
More reviews in the field of Apparel Store
- Jack Wills Outlet: Items on website are not available
- Mens fashion which is of good quality and is affordable
- Outfitters To The Gentry
- You get what you pay for
- Peterborough store, really happy
- fabulously expensive
- Fabulously British
- One of the few high street stockists of maternity wear
- Wretched group
- Received three dresses as a present!