a poor excuse for a company.... (Napster)

Name: JakReloaded

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Product:	Napster
Date:	19.12.04 (2427 review reads)
Rating:

Advantages: Good Program, Vast Range

Disadvantages: Too Expensive, Miss Leading Adverts, Customer Service

Well guys what can i say....im very very disapointed with napster!

Was orginaly with them around 4 months ago...everything was great until i ran into a few problems heared about credit card issues thus i canceled my subscription.

So i was browsing the net the other day and up comes a little add saying napsters offering a 7 day trial...i hovered my mouse over it ...and thought about it a while and thought hell il give um another go.

So i signs back up...click on paypal as my payment method enter in my details and then up pops napster on my PC and off i go listing to some of my old tunes. GREAT this is all good :D

Then in the bottom of my screen up pops a "Youve got mail" icon. I click it and up comes a nice little email "Thankyou For payment to Napster UK".

Ok now im worried...i didnt send them payment...i signed up for a trial. Well i though prob just a misunderstnading il send the support guys an email and all will be sorted.

So i send them off a email askign whats happened and could i have a refund. So i wait...2 days go by....4 days go by....a week goes by....2 weeks go by....3 weeks go by...still no responce...ok now im worried whats going on, so i send them ANOTHER email asking what there playing at and if i didnt get this sorted id take things further.

4 days later i get a email back of napster...(wow wasnt that prompt?!) so i open up the email and begin to read it out. am i reading this right? surely there not...well would you look at that...there blamming ME for it! And that there not willing to send a refund.

So i send off another nasty letter to them saying that its not good enough...couple of days later i get another one back saying that they cant access my bank account history becuase its private and confidental...DAMN right it is...why the hell would u need to know my personal info of my card when i payed you VIA paypal?!

So i sent off another email and i get one back saying:

"We feel that your questions would be best answered by a conversation with a live customer support agent. Please contact our free Customer Support line at (0)20-7365-1079. Live Customer Support is offered Monday through Friday from 9:00 AM to 9:00 PM."

So let me get this right....you f**k up the trial, then you f**k up my refund, then you f**k up your support times and you want me to ring you £3/min phone number to america...i mean talk about shooting your self in the foot!

Napster had a reputation and that reputation has now been tarnished. Napster has got some SERIOUS issues with there support and needs to sort it out

Anyone else had any BAD experiances?

Cheers
Jak

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