Support your local Serif (Serif in general)

Member Name: lesmo

Product:	Serif in general
Date:	08/04/09 (96 review reads)
Rating:

Advantages: Very good backup service

Disadvantages: unknown

Serif

I have bought Serif's Software for many years from web designer software to art packages and believe that for the price that you pay they are reasonable value.

O.K. So you can get your hands on pirate copies but these can have viruses, no documentation or no technical help.

The first thing that I do like is the fact in today's world many companies charge high phone rates to call them, Serif's call's are free Phone: (0800) 376-7070 so if you are on the phone a long time it does not matter.

The second thing is the back up service, I recently bought Web Plus X2 after using front page for 8 years so there is so much more in the program which I will have to learn and one main problem I had, I could not resolve, so I rang Serif (free Call) spoke to Tony (a technical support) he asked me to send the file I was working on and next day sent me the solution. The guy's are friendly, very knowledgeable, and any problem with Serif programs they will help.

Thirdly, as the programs get older Serif tend to sell programs for around £9.99 with free P&P. You do not get the printed manual but you will find the documentation on the DVD/CD for instance Paperport 10 (read write up here on Dooyoo) I only paid £9.99 Free P.P. Very good filing system.

One thing I have found is that they are reluctant to return money (I think they will if you insist but I am happy with the deals I've received in the past) but having said that it can work to your advantage, for instance, if the program you receive does not work as you thought it would or does not work at all and you ring them and tell them you would like to return it, I have found that they will allow you to keep the program and credit you with the money, so when a program does come up then you can send for this but in my case when I changed my computer the old program worked perfectly, which means I had a free program + another.

The programs Serif sells are reminiscent of major software programs so they are very good.

If when you ring Serif to order you should be able to get a good deal but this is up to you.

Summary: Very good software at a good price

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