Oh, the folly of youth! Especially when 'youth' was just a couple of months ago when I received the UCAS pack with my future inside it. Overjoyed as I was to have got into my first choice, the euphoria took over my usual pragmatism and took a liking to the funny animated characters on the (strategically located) Lloyds TSB advert flyer. Coming back to the UK after a 5 year absence, I did not bother to shop around. Hull university later recommended HSBC or Barclays, but my mind was already made up! The fishes and the cartoons. What a friendly bank!
First off, I am told I only need my residence contract, my offer letter and my passport, and the account will be opened pronto, no hassles. I confidently stride into the fish decorated branch along Cottingham road and present my documents (after queueing for the better part of an hour), only to be told, sorry, these are not the right documents. You need to present a letter of introduction if you're admitted as an international student.
Um, so why wasn't I told before I came?
OK, benefit of the doubt, just close an eye to that. I get the letter, queue up again, fill a gazillion forms and lock my tongue trying to pronounce my ma's maiden name.
"You'll just need a pound to open the account, please."
I put in my entire September/October allowance, about 700 pounds, and feel virtuous ad thrifty with myself.
A week or so later, my card arrives with the chequebook and everything, and I'm smiling...what a bank!
But um, you can't actually use the card until you receive your PIN.
When's it coming?
It should be posted to you this week.
Ok then. No problem.
The week passes.
Then another week passes.
I go back to the branch on Thursday: When's my PIN arriving then?
Very soon, the lady assures me.
By this time, I've spent all the 200 pounds my sister lent me to take me through 2 weeks.
I go to the bank, tentatively considering making a complaint.
And will be tomorrow as well, apparently.
So here I am, penniless, standing outside the bank, staring at it like it's not real.
They usually open all week long during the start of session don't they?
This is still the third week isn't it?
It's THEIR OWN FAULT that my PIN's not here yet, isn't it?
So why are they closed?!?!
Emergency in London, could I come over asap?
With about #2.30 at hand?
I rush back to my room, intending to make a complaint on their customer friendly website.
Can't find nothing friendly here.
Can't make a complaint here as well, it turns out.
Call an 0845 number to speak with someone.
Except that a broke student with no phone credit on an O2 unlimited plan doesn't go around calling premium-rate numbers.
So what do I do?
Rummage through the fridge and try not to starve till Thursday, it seems.
And right after that, kiss the dolphins and cartoons goodbye.
Lloyds TSB, say bye bye to a potentially valuable customer, as well as to my younger sister who is supposed to come round next year.
I will register this domain name soon enough if it hasn't already been taken (and the posts here and elsewhere would seem to suggest it has): www.ihatelloydstsb.co.uk
Money, money, money, must be funny in a rich man's world. However, if you are very poor and have just graduated, it is more akin to depression rather than hilarity. In my infinite wisdom 12 years ago, I wanted to choose a bank that had a nice colour scheme and tropical fish in its branch, rather than going for the best long-term investment interest rate (I was 8 at the time). So, I chose Lloyds, gradually saving up my pennies, and getting excited when the monthly statement used to arrive (Mum, look! I've got post!!!). Now I dread the drop of the shiny white envelope on my mat... What follows is a personal (and, ahem, very moving) account of my recent woe with Lloyds TSB. If you are about to become a student, or are thinking of changing to this account, read this closely. It may save you a lot of hassle... For a number of reasons (which I choose not to go into here), I only converted my ordinary account to a student account throughout the last year of my degree. My oh my, do I now wish I had selected my bank more carefully, now that I no longer feel the need to look at the fishes when I fill in my deposit slip. Lloyds TSB has a curious student account set-up. All accounts are 'e-bank' accounts (very clever, because this makes it 'cool' and appeals to 'tha kids'). What this means is that all enquiries must be made over the telephone to some call-centre in Newport. Fantastic, especially when you consider that they only open until 7pm and therefore you are charged peak rates when phoning up your 'branch'. Although Lloyds TSB has many different branches, you can only do some things over the phone, e.g. overdraft extension requests. Although I don't like to be unfair to call-centre staff (especially considering their mind-numbing job), they don't always seem on the ball. Well, not so much off the ball as out the stadium, if you know what I mean. I think it's much more p
ractical to have students being able to bank with a local branch at their University. I don't think that there was anything wrong with the system which was in place before the 'e-bank' one. As you can probably gather by this stage, I'm not overly impressed with the bank. I had previous problems with my ordinary account, such as being charged £27.50 because there wasn't enough money in my account for a standing order to be processed. Fair enough, but I had paid in a cheque (about a week in advance, also from a Lloyds TSB account), which was easily tracable to ensure that it wouldn't bounce. I think the cheque had technically cleared the day the charge was made, and so I was a little bit angry about that, although I'm sure many banks would have been the same (bah, Scrooges the lot of 'em). However, my main problem with Lloyds TSB happened this week. I wanted to go into my local branch (well, I say local, I mean the one nearest to me in distance, not my 'local' branch in Newport, 300 miles away) to convert my account from a student to a graduate account. Having already been told that I needed my degree certificate (the original, not the photocopy, because obviously people in their thousands must be counterfeiting them just to open a Lloyds TSB Graduate 'e-bank' account...), and having got that certificate (sent from my parent's house the other side of the country), I merrily went into my branch. I was told to fill in a form to send off to Newport ('but I can't tell you how long it's going to take, because I don't know' 'not even a rough idea?' 'no, we can't do that'). After filling it in (using exactly the same information that I had filled in 8 months previously when opening my other account), I returned it to a different assistant - 'I'm afraid you have the wrong form. They've changed them recently'. So, after filling in yet
another form and feeling as though I should tattoo my mother's maiden name on my forehead, I was told that they were uncertain which form to send off, but they would make enquiries to make sure they were doing the right thing (good to see they know what they're doing...). Well, slightly miffed, the phone call came later in the afternoon that the account had been automatically converted, and that I could ask to extend my overdraft (by phoning to Newport of course) later in the week. This was, after all, the only reason I felt the need to change my account. The student account has a maximum overdraft of £1500, whilst the graduate one has a limit of £2000. I received a phone call three days later from my old branch (the one before the one before the student one) saying that they hadn't done anything about my account, because it had been automatically converted, but they wanted to let me know that they had done something about it by doing nothing. Eh? Well, apart from the fact I have had nothing to do with that branch for some time, I was slightly confused about the need for a phone call to tell me that. Anyhow, today I rang up my 'e-bank', just to confirm that I had my overdraft extended and that I could afford to eat this week. After negotiating some rigorous questioning (i.e. 'how much was your last transaction at Sainsbury's?' - I thought they were going to ask me what I was allergic to or what I'd had for breakfast that morning the way they were going), I was informed that my account had not been converted. The paperworked was checked whilst I was put on hold. Of course, this is irritating, but even more so when you only have a mobile and not a land line, and that the service only allows you to phone up during the day, but most frustratingly because you haven't done anything wrong. I asked that they call me instead (after all, they had messed up), only to be informed that they were an in
coming-call only centre. More money spent on the phone... I was informed that they had no paperwork, and that I needed to go to my branch and fill out a form. Having already filled out two of these earlier in the week, I explained (politely at this stage) that I had been told (twice) that it had been converted. I was told to check with my branch (which branch? Newport 'e-bank' call-centre is apparently my 'local' branch). So, I phoned up the telephone directory number for the branch I had filled the form out in. Put through to an operator with that 'Friday feeling', I was asked what my local branch was (seemingly unaware that all student accounts are based in Newport). I was put on hold whilst he phoned my nearest branch (me being slightly confused thinking that this was the number that I had called in the first place). I was told that my account had been converted, as I had been told previously in the week, and that Newport were wrong. I was told to ring a number. This was, of course, the all-knowing, all-singing and dancing Holy Grail of Newport call-centre. I was told by a different operator in Newport that it was still a student account (i.e. not converted into a Graduate one), and that they couldn't extend my overdraft. Well, someone's wrong, and not one Lloyds TSB person I've spoken to seems to know what is going on with my account. I'm not sure what to do with my account in the meantime (having no money to spend due to my overdraft not having been extended), but I sure as hell know that I'm changing my bank on Monday. How difficult should it be for the type of an account and overdraft limit to be changed after 12 years of being a customer? After all, the account number and sort code (and therefore chequebook and cashcard) remain the same. Surely a 2 seconds on someone's keyboard should be sufficient. Well, it doesn't look like this is the case. I t
hought my experience was just bad luck and bad timing (I understand that they've changed the name to 'OWN' as opposed to 'e-bank', although it was called different things by the various people I've spoken to this week). However, looking at other dooyoo reviews, it seems as if I'm in the majority with my disatisfaction. For any student who is thinking about banking with them, I would seriously shop around, because whilst the £50 incentive to join may look tempting, you'll probably end-up spending it in phone calls trying to solve problems with your account. I think that the 'e-bank' system is ridiculous, especially seeing as you can't opt-out of it if you want the benefits of a student account. As all other banks have similar offers on their student accounts, I would strongly recommend looking to those instead. The very fact that I was expected to phone up several different numbers and make lots of different enquiries, with no facility to be phoned back just shows that they really couldn't care less about their customer service. The blame can't fall squarely on the employees for this, and Lloyds TSB must really start to think about what the customer needs (i.e. something more simple that doesn't involve a 'virtual' branch somewhere in South Wales). They now lost one (extremely faithful and patient up to this point) customer. I would be grateful if anyone else with a similarly bad experience would like to leave a comment, or suggest an alternative graduate account. Thanks.
After reading a number of ops on Lloyds TSB I feel that I must agree with most of them I like many others I have been with TSB (as it was known then) for all my banking life and when I applied to them for a credit card they said that because I was a student they could only give me a visa electron card. I was a little annoyed as the only reason I wanted it was for emergencies and so I did not need to carry cash everywhere. They informed me that after a substantial period of time they would review my application and send me a switch card if my performance with this electron card was adequate but as I cannot find any retailer that take the bloody thing I have barely used it and so I can imagine that my performance is not adequate at all. I also applied for a master card at the same time which to my surprise the gave me!. I am having trouble trying to workout why they will not give me a switch card that takes the money straight from my account as they don’t know if they can trust me not to go into the red but they will give me a visa card that requires my authorisation before they can take the money. Surely it is much easier not to pay the bills and get into debt with a visa card than with a switch card. I have since got cards with other more accommodating banks who trust that I will only spend what I have. Lloyds have certainly lost my custom in the future!
After having read a few of the other opinions of Lloyds TSB, all I can say is that I think that I must have been very lucky. I have banked with them for over four years now, and I have had very few problems with them. In fact, they have been a very good bank (there was a short time of inefficiency when Lloyds and TSB merged, but that has long since passed). I had no problems opening the account, and since then they have been very helpful. They extended my overdraft (interest free) to £2000 when I was in my fourth year of university, and all I had to do to get that was go in and ask, and it was done in the same day. When I had some money taken from my account by a company that had got hold of my card number - Lloyds TSB were fantastic. They paid the money back into my account while they investigated the complaint, which was more than I was expecting. All in all, I think that they are a very good bank, but then again, you'll have to take into account the other opinions expressed on this site before you decide, because I may just have been lucky.
I have been banking all my 19 years of life with TSB, so when I decided to go to university I decided, I might as well upgrade to a student account, I wish i had not of bothered as it has been more hassle than its worth. After having an interview with one of their assistants, they set up all the forms and other stuff required for my old bank account to be closed and my new one to be opened and the money from the old account transfered into it. He said that this will only take a couple of days and you will have notification, by telephone, and in writing within a week, a week went and nothing, I gave them and extra four days, but still nothing. So I decided to pop into my local branch to see what was going on, oh sorrry they said, its going to take a least 3 weeks. Ok i said, but why wasn't I told this in the first place, it was their mistake, as they had a lot of interest in student accounts. Five weeks went, and Woohoo, they had sent me the literature which contained bank/debit card, and a cheque book, all this was sent on different days, but oh well i thought in a couple a days I will have my pin number and it will be Spend, Spend, Spend. They also sent be details on how to access my bank account online, I thought cool, this should be good, went online and put in my details and then you have to ring up a number to get the password. Did this and within mintues I was looking at my account, but this did not give me the pleasure I was hoping for, because their was no money in my account, expect for the money that I had put in that day. If I had not gone online I would not have known that they had not transfered my money. So next day I go back into the branch to see what is happening, oh Sorry we haven't done that yet, I ask them please to do it, how long will it take, three to five weeks. I go home not happy, and see their is some post from TSB, it must be my pin number, no its confirmation of my online account, I
thought to myself that is quick, in less thatn 12 hours they have sent it to be from when I registered. To my further dismay they had set up an online account for the account I was closing. The following day I got confirmation for my new online account, so now I have two accounts online, which is pointless, as I can't do anything with the old one. So yet another trip to the bank, that I am coming to become quite well known. So at the momment I am feft in limbo, as I can't do anything with my accounts, and they still have not sent my pin number. The only advantage with going with Lloyds TSB, is that they give you £40, if you are an existing member but they also treat you like dirt. I urge no one to even consider joining TSB, becuase they have too many problems to even call what they are offering a service, and when they say it will only take a couple of days, its a LIE, as i am still waiting... The only advantage that I can give othet than the £40 is that you will not be able to get into debt because you can't even spend the money you have, becuase you can't get at it.
I have been at University for 2 years now, and have used Lloyds/LloydsTSB as my student bank from day 1. Anyone thinking about which bank they should choose wouldn't go far wrong by choosing LloydsTSB. They are all very friendly, and are always willing to help you. Although i've never needed it, they have given me an intrest-free overdraft of upto £1000, with a £100 buffer. And they will raise it, no questions asked. I've got the usual Debit Card/ Cash Card, which is also a £100 cheque guarantee card. Not many banks will offer you a £100 guarantee as a student. And the debit card ia Visa/Delta, not a stupid Solo or Electron card that most students seem to get. And, being Visa/Delta, it can be used anywhere around the world if they take Visa, and lets face it most places these days do. Also, you get a few bonuses like Railcard or Cash when you open the student account, and free services that you would normally be charged for, like foreign currency, traveller cheques, etc. I've also got a Mastercard from them, again on a student deal, whereby I don't get charged an annual fee, no matter how much or little I use. If you're looking for a student bank, you may as well pick LloydsTSB. From my experience and my friends fews, they seem as good and if not better than any other student package.
I am about to become 'a student'. This means I will be very poor, very stressed and very busy. The student bank account is therefore an integral part of surviving as a student, often living away from the morale and financial support of your family for the first time in your life. And it is with great concern that I read the negative reviews of LloydsTSB's student bank accounts. As an existing current account holder, I was confident that my transition from 'current' to 'student' would be quick, efficient and painless. Sure enough, I received the prettily packaged application form several weeks before the exam results were published, giving me plenty of time to read through and decide if their terms were right for me. However, several weeks have now passed since I posted the form, with all the relevant 'proof of status' forms, and still I have heard nothing. To make things worse, LloydsTSB do not actually advertise their helpline phone numbers very clearly. So what the hell is going on here? I have tried to contact LloydsTSB via e-mail as my 'local' branch is several miles away (the old branch having been closed down following the merger). I find this attitude appalling and arrogant. I am in limbo, I do not know which account I should request my loan be paid into or my fees and rent be deducted from. Thirdly, I am left with no cheque book, no cheque guarantee card, only with a useless Visa Electron card which is accepted in very few establishments, and is certainly of no use to an independent and bill paying student. I know that all banks are, at the end of the day, out to make a quick buck, but frankly, LloydsTSB's service would be laughable if it weren't so shoddy. My advice to fellow dooyoo-ers would be to avoid LloydsTSB and their cynical packaging ploy - Pretty Designs Do Not Good Service Make!
When I first went to university in the UK I was quite overwhelmed by the exciting offers made by various banks for student accounts. The choice of Lloyds came not because of any incentives they gave (I cannot remember if they had any) or because of their rates or services but for one simple reason: of all banks, Lloyds were the only ones that allow students to have joint accounts. Other banks do not seem to acknowledge that a student could be married (to another student even) and wish to have a joint account with their partner and still enjoy the benifit of student accounts. Luckily Lloyds have a more realistic view and since I joined them I never looked back. No I no longer have a joint account (hubby is now ex) but I still bank will Lloyds.
I have been banking with LloydsTSB for eight years now and have never experienced a problem with them. I had a student account whilst doing my degree and was regularly in and out of the interest-free overdraft, which can be extended up to £1,500 for when things get really tricky. This account then turns into a graduate account for 2 years, when you can have up to £2,000 interest-free. This suits me down to the ground for the moment, although I can't say what happens when you lose graduate privileges and finally become a real "grown-up" later on. So far I have found Lloyds staff friendly, polite and helpful - although I do find it a bit creepy when they use your name in conversation (part of their training, I think). Now there's internet banking too and this is dead handy, as you can now do everything online and check your balance too. They also have phone banking, but I haven't tried this out. What more could you ask for? I'm sorry that so many people seem to have had bad student-banking experiences with Lloyds, but I'm sure I can't be the only satisfied customer out here either.
If you are a student in any way get a Lloyds account. Whilst at university I used them and they bent over back wards to give me all the help they could. They also are happy to meet you at YOUR convinience which helps if your lectures and work clash. They allow a progressive over draft, which in the final year really helps. YOu can progress to a graduate account and still have free banking for another year. Of all the student services I think they offer the best package. Many other students at uni always seemed to be complaining about the service they got, well I never had to.
Before I became a student I banked with Lloyds, so it seemed natural to carry on banking with them as a student. Oh how I wish I had looked around a bit before opening my student account with them. You would have thought as an existing customer opening the account would have been easy. Not true. It took over four months for them to convert the account. This delay meant that my overdraft arrangements are not dealt with in the usual way. So each year when I want my limit increased I have to apply for the increase, instead of it automatically being increased. This might not seem too much trouble, but because of the delay in opening the account I cannot do this until after Christmas. If I try earlier they say I have “only just had an increase and I should be able to cope with that”. If I push them to increase it all they offer me is a credit card so they can charge me an extortionate amount of interest. The first time that I had to use my overdraft I went into the red by the huge sum of £3.44. Not exactly enough to put me in the same league as some of the third world countries. However, this resulted in a couple of letters being sent asking me to "visit my bank so I could discuss how I could pay this money back". Not exactly what I would call important! Plus the bus fare to my nearest Lloyds is £3.75. And their internet banking is just about as useless as you would expect.
I am here to defend lloyds if i may. I have a llyods student account and have had it for about a year. My parents where account holders before so I got the max student incetives £30 in cash (eventually) and £10 of vouchers. It wasn't till several months after opneing the account that I actually received the £30, infact it took a few calls to telephone banking and a call into the brach on campuse but I did get it. I say I'm here in their defense it doesn't aound like it yet. Here's the defense: I've got a very handy £1500 overdraft for the 1st year rising to a max of £2000. Being a Medical student I have the manager of the lloyds bank on campus running round after me like a muppet to lend me money and help me out etc (that's worth opening an account in it's self). Telephone banking is really cool and so is the online banking. I'd say all in all it's as good as bank as any to join, or if you want join them all like me :)!!!!
I have had an account with the TSB for 15 years and until they became Lloyds TSB I had no problems, except for the 2 times I went overdrawn but that was my fault. Since they changed over, I have had nothing but problems with them. I have 2 accounts with them and 1 is solely for the mortgage. When my wages go into my current account, the bank is then SUPPOSED to transfer exactly the same out every month for the mortgage from one into the other. I was out of the country visiting family for a couple of months, so imagine my horror, when I came back to find a letter threatening the repossession of my house. It seems Lloyds changed the date of the transfer between the two accounts, without my knowledge and certainly without my consent, leaving 3 months of money in my current account, and next to nothing in my mortgage account. So of course when the mortgage company asked for the money there was none there to have. So they don't get their money and a standing order gets rejected by the bank, and then to add insult to injury the bank slaps 3 months of charges on top of that. Of course when you contact them they try to fob you off, saying it's not their fault or it's a computer error or some other such stuff and nonsense. This is over a month ago now and the matter still hasn't been resolved, the mortgage IS now up to date again but I am still left with charges that I refuse to except. The saga continues.....
I opened an account with Lloyds when I went to University and kept it there for over 40 years. I moved the account twice in that time to keep it at a local branch as we moved house. It ended up in our local village where we (my my wife also had an account there) were well pleased. A small, friendly branch where we were known to all the staff (all 4 of them!). Then Lloyds in their infinite wisdom demoted the branch to be a sub-branch of the one in a larger market town some 10 miles away. Day-to-day, we still dealt with the local office although the manager had now gone. We each had access to £250 overdraft which was rarely used and then only to assist unexpected cash flow problems. We were told that we now had a "personal banker" at the bigger branch and they asked us to call in to discuss our requirements - I'd have thought after 40 years that was obvious, an efficient account - and we didn't take up the offer because it seemed unnecessary. We missed something at this point because when we moved home, my wife wrote out 2 cheques on her account, one for about £95 to the chap who fitted the new TV aerials and one for about £150 to the removal firm (we only moved couple of miles). We knew these cheques would take my wife's account into OD for the first time on several months, but both bounced. Had the smaller gone in first, it would have been ok, but the larger did and in doing so added £25 in costs. VERY irate removals man banging on door and threatening physical violence on the (fairly) reasonable assumption that we'd done it deliberately. Quick dash to ATM to draw money from Credit Card to settle problem. Next day, not so irate but very worried self-employed TV Aerial man at door - another quick dash to ATM and another £25 charge... When we complained to Lloyds, they pointed out that the OD facility had been withdrawn - and the only indication was on a statement that it was zero and we'd miss
ed that. No apology, in fact a reply dismissive to the point of insult from an underling despite my writing to the manager. Result, after 40 years, we moved to the Midland (HSBC) where I'd had my business account for 20 years. Our local branch still has a proper manager and is 100% efficient.
I have held a bank account with Lloyds TSB for about 18 months ago, I opened it as a spare account for savings money etc etc. I never used it for the first 6 or so months that I had it then I started using it regularly for shopping etc. I never used it for 6 - 8 weeks then I went in to pay in some cheques and the "helpful" lady told me that my account did not exsist on the system, it had been closed becuase I had not used the account in "a considerable ammount of time" Since when has 8 weeeks be a considerable ammount of time?? I have never been so appalled at such a poor show of customer care and support. I was considering transferring all of my banking over to the TSB but I will certainly not be doing so now