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      11.09.2000 01:54
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      I recently used Computer Share Services in Bristol to sell International Shares. Having spoken to them on the phone they assured me that the shares would be sold in a matter of days, but the cheque would take up to 3 weeks. As it was my first time selling shares I agreed with this and as I was going on holidays it would be a nice surprise to receive this cheque on my return. I returned to the UK only to find that no cheque had been sent. I phoned CSS and was passed from one agent to the next, finally landing on the Dragon of all dragons who sharply informed me that I was not on their system. I again explained to her the date I sent them and quoted the Royal Mail Registered post serial number etc.. but she would not budge. I was brutally told that these matters take time and that my case would be reviewed within 24 hrs...standard protocol or so she said. I however received a call from a "manager!!!" who informed me that my cheque was dispatched to me. I enquired simply for how much but he did not know. I again waited for the cheque which I still have not received.I again contacted CSS who simply frustrated me even further as the agent again was totally useless.CSS could not give a hoot about their customers as they did not even have the decency to inform me at any stage in the process that the shares had been sold.To top it off I have been charged for their wonderful service...£15.00,this I will certainly contest. So final word is do not use them.

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