Welcome! Log in or Register

General Comments on Computer Companies and Retailers

  • image
43 Reviews
  • Waiting time
  • Write a review >
    How do you rate the product overall? Rate it out of five by clicking on one of the hearts.
    What are the advantages and disadvantages? Use up to 10 bullet points.
    Write your reviews in your own words. 250 to 500 words
    Number of words:
    Write a concise and readable conclusion. The conclusion is also the title of the review.
    Number of words:
    Write your email adress here Write your email adress

    Your dooyooMiles Miles

    43 Reviews
    Sort by:
    • More +
      20.09.2006 14:09

      Advantages

      Disadvantages

      I had an excellent experience with Volts UK and would recommend it to anybody

      If you have a PC make sure you let Volts UK in Bletchley, milton Keynes look after you. I have a HP PC unit brought from PC world, it was getting slow so decided to go into PC world to have it upgraded. Well after about 2 weeks they still had not got to it so I decided to pay them a visit, what can I say I have not heard so much rubbish in all my life. From being told 1 week it was now 2 and he started going about this failing and that going wrong? I took my PC back there and then after arguing about the £70 they charged me for looking at it, which they clearly had not. I decided to leave it. I thought about buying a new one when a friend suggested Volts UK. I went there and on first impression it seemed very small compared to PC World. But it was the most friendly place I have been in ages (excluding the pub), I chatted with the sales guy for almost half an hour chatting about my experience with PC world and the problems with My computer. The chap said that I aught to bring in my HP for them to look at and quote for a repair and a replacement machine to help me make a more informed decision. He explained to me the charges etc which at £23.50 to look at my Hp as apposed to £70 with PC world, I decided to nervously give it a go. I brought the PC in to them within 2 days he called me and confirmed all tests had passed on the hardware and that my performance was being reduced by having 2 lots of AntiVirus plus some software conflict with AOL?. I had already paid the £23.50 inspection charge and there was no more to pay. Job done, I had my trusty PC back with all my information still there and it runs perfectly. How many places can you go these days where the staff really know what they are talking about and look out for there customers? well in my experience not many at all. I would recommend Volts to anyone and I wont be using anyone else.

      Comments

      Login or register to add comments
    • More +
      21.09.2003 04:15

      Advantages

      Disadvantages

      mesh computers - Advantages: none - Disadvantages: plenty

      Comments

      Login or register to add comments
    • More +
      12.06.2002 18:29
      Very helpful
      (Rating)
      13 Comments

      Advantages

      Disadvantages

      What follows, is a shortened version of what happened to me, when I bought a PC from Tiny Computers. They are now bankrupt but bought out by Time computers. Time have a similar reputation to that of the one Tiny was known by, but I have no personal experience of them, so cannot draw a conclusion fairly. The reason I am putting this op in the general computer topic, is because the op is more about knowing your rights and what to do when you buy a PC. Tiny are just my case in point. The point of the op is two-fold; to warn potential computer buyers about unethical practices in the industry, and to inform them a little about their rights, under The Sale of Goods Act. Some sites to peruse, if you wish to get to know the rights you have, that some businesses will attempt to deny you; http://www.bbc.co.uk/watchdog/guides_to/goodsandservices/ http://www.jus.uio.no/lm/england.sale.of.goods.act.1979/doc.html http://formby.wiganmbc.gov.uk/pub/ehcp/ts/consumer/soga.htm http://www.hmso.gov.uk/acts/acts1994/Ukpga_19940035_en_1.htm These are just a few sites that may be useful. Of particular interest, are any site which highlights the main ways in which companies try to get you to keep goods you’ve bought from them and what your rights are in the matter. Goods must be;  Fit for purpose. If you tell the sales assistant that your computer needs to be able to do something, and he tells you it is, then it absolutely must be able to.  Undamaged and in good working order. If they tell you it has a fault, you cannot return it, but if they don’t, you can reject the machine.  Complete, with everything agreed upon in place. If your modem is missing, or it has the wrong type of memory, you have a right to reject the machine. When you want to return goods; You can reject goods, within a “reasonable time”. For a PC it is reasonable to need betwe
      en 2 and 4 weeks to ensure that the machine has no problems. However, the quicker you reject, the better. You have to reject the goods in writing. Send a registered letter to the company manager, as well as the customer service department, etc. Always be polite. No company will bend over backwards for a rude customer, and if you become rude enough to be offensive, and you have to take the case to court, you will not look good. About a year ago, I decided that my trusty p2 233 was ready for retirement, but I didn’t have the money to buy a new one. I was walking by Tiny, and saw the 0% interest sign, and made some enquiries. Sadly, it was no good, as I was "between jobs", (I was hunting for my placement job – which incidentally at the time of writing I'm now a couple of months away from finishing). No problem, I'd wait. Later that day my mum offered to get it for me, since I'd be able to pay her back. Stupidly, I took her up on her generous offer and it goes thus: We went into shop the next day, and we selected the machine I wanted, the options I wanted, and filled in the agreement. We left the shop happy (incidentally I secured my placement job the following day =P), and a week or so later my new machine was in the door. 20 minutes later, it was set up and ready to go. It was running like a dream, very fast and I'm majorly happy with it. I went online, to check email and surf about. There were no problems at all. I installed some software. Great, everything ran smoothly. Then I came to start installing a few games. One gave me a bluescreen of death half way through installing. Restarted. Tried again. Same problem again. Restarted. Tried another game. Blue screen. And so on and so forth, several (new) games caused bluescreens of death. 3 games worked. Took a break, figured I'd go online for a bit. Modem didn’t work. At all. Funny noises came out of the modem
      , but no connecting. After spending an hour or so, trying everything I could, I decided to use the system restore. Modem worked! WOOHOO! Shut down. Half an hour later I restarted. Did the modem work? Did it heck. Hmm, well I didn't actually install anything that time. System restore. Modem worked! Shutdown and restarted. Modem failed. I was able to replicate the problem dozens of times. Phoned Tiny a couple of days later. Got told I need to ring BT and ask them to increase the gain on my line. When I stopped laughing, I agreed to do it, to humour him (on account of the fact I'd been using the line for 5 years to connect to the net, with 2 computers and 3 modems but 0 problems). BT guy laughed too. Rang back. "We're not sure it's a hardware issue, it may be third party software". How I managed to stop myself hitting the roof, is anybody's guess. I explained several times the circumstances around which the fault was occurring. I also pointed out, that the blue screen of death problems were unacceptable, whether or not the software was 3rd party. I bought the machine for very specific reasons, and any machine that couldn't install and run the latest games, was not fit for the purposes I stated when I bought the PC. I asked for an engineer to come out to see the machine. "We can get one to you next Wednesday". 5 days? I'd had enough. "Okay, I'm rejecting the machine. Please organise collection". "Sorry, we can't do that, an engineer has to see the machine". I reminded him to no avail, that I was legally entitled to reject the goods as it was only a couple of days since I received it. No avail. I asked to speak to his supervisor. This was refused. Left my details, but he told me the supervisor would not call me. Rang back, got the engineer appointment made (my mind was set though, I was re
      jecting this machine regardless of outcome). Person I spoke to agreed to get someone to me on Tuesday instead. Told Tuesday morning. So I wait. And then I wait. And then some more. Phoned them at 1pm, and am told they forgot to book the engineer. New appointment! For the following Tuesday. Tuesday comes, Tuesday goes. In between those two events, I rang (again at 1pm) and am told the engineer was too busy. I'm not including my apoplexy around and over these set of events, so I can finish typing some time today. Suffice to say, I’m amazed I kept calm enough on the phone to not break my own advice of being polite at all times. Told new appointment, for Thursday. Thursday comes. Engineer calls. By phone. To tell me he can't make it. On the phone to Tiny. For the umpteenth time, am told I cannot reject the goods till an engineer. He's going to come two days later. Imagine the steam escaping from my ears if you will. I then drafted an 8 page letter, detailing the whole debacle (including the surreptitious charges added to the contract like insurance, which had never been discussed - the salesman seemed quite sure though, that I'd agreed to it). 3 copies of the letter went off. One to Tiny customer services. One to the manager, and one to the finance company, all signalling my/our intentions to reject the goods, and seek a full refund (also that legally both companies were liable for the costs, so we could recover them from one or the other). Rang tiny the next day, and they told me someone would call me. I got a call from the engineer saying he can't make it (ROFLMAO! Like I thought he would). Got a call from another underling (but a nice, polite, helpful one - which was nice). Clearly she's been asked to try to get me to agree to a replacement. Nothing doing. Her supervisor agrees to let me return it (he was nice and polite too). My
      letter put the wind up them, because I was very detailed in which regulations they'd broken, from the Sale of Goods Act(s). That wasn't limited to stopping me from rejecting the machine, there was a lot more about "fit for purpose", and other ways they'd tried to stop me exercising my rights. A courier was arranged for two days later, in the afternoon. Anyone guess that he didn't turn up? Calls to Tiny, meant they arranged for the courier to pick it up when he finished work, and take it back overnight. He arrived at 5:30pm, with just a small car. One that's smaller than the 3 boxes of comp equipment it is supposed to carry. It got picked up the next day. No acknowledgement that it's arrived was forthcoming. Rang Tiny, they could find no record of the return number. Find it all eventually. Was promised a written apology, a refund of postage costs for the registered letters. Nothing ever arrived. Called finance company, and lo and behold, Tiny have not given them info on the cancelled agreement. Took 6 more weeks for Tiny to get it to them. By the time the money is refunded, they'd actually taken 3 months worth of payments. ANYway, this is actually an abridged version of the whole debacle, there was even more to it, more lies, more attempts to stop me from returning the goods, and many more parts to the whole fiasco involving the return of monies paid. So, in short, if you’re ever going to use a company in the mould of Tiny (there are a few about I’m sure you can think of), please do the following:  Know your rights under the Sale of Goods Acts (original and amended).  Know your Distance Selling Rights (don’t buy from the shop if you can get away with it, but online or by phone – you have extra rights).  Read the contract for hidden charges very ca
      refully.  Be sure to explain to the salesman your needs very carefully, so you can be sure they know what purposes you need it for (so you can quote these in any rejection letter).  Look into the “unfair terms in contracts act”, as a contract that tries to remove statutory rights, or has unfair clauses can be challenged. Or you could do what I did instead. I researched the components, and built my own computer, 3 months later. I got better components, for the same price, and an in-depth knowledge of my machine. I’ve never looked back since. Thanks for reading!

      Comments

      Login or register to add comments
        More Comments
      • More +
        28.11.2001 23:31

        Advantages

        Disadvantages

        Looking for a new base unit? Upgrade your old system? Surfed the web till you perspired (or should that be expired?) Then aim your browser towards www.Newlogic.co.uk. The range of upgrade products for upgrades and beyond are comprehensive and reasonably priced. I required to upgrade an old Packard bell and decided on a new base unit. Newlogic offered a 20Gb AMD complete system for £255 ex VAT. even then it is good value. Ok I was lucky to buy mine through auction at a much lower price (£231 ex delivery) but this is where they really grabbed my attention. From the first moment I contacted them, their staff could not be more helpful.The personal touch they offered was second to none. I am no whizz kid in the computer field and had a little difficulty in setting the new system up. very e-mail I sent was replied to promptly and a step by step answer to my problem given. The system is a dream and included higher spec than offered. It is well worth a look at this site if you are in the market for an upgrade.

        Comments

        Login or register to add comments
      • More +
        30.05.2001 22:16
        5 Comments

        Advantages

        Disadvantages

        • "Waiting time"

        If you ever have a computer problem DONT go to volts, a small computer shop in the buckinghamshire town of bletchley. Instead why not have a go at fixing it yourself or perhaps visit your local con artist and see what he can do. These options would be alot better for you and your computer. I first encountered the "miracle" that is volts when i had a hard drive problem. Basically command.com had been deleted, so i thought "i dont know what im doing so i'll leave it to the professionals, big mistake. I got my computer back 4WEEKS later, only to find that some computer rookie, had removed a much needed scuzi board, removed memory from my computer, replaced windows 95 with windows 98 (a nice gesture, except that my computer, after being toyed with, could nolonger support the size of windows 98). So after waiting for my computer to be returned to me, restored to its natural beauty, i was left with a slight update to the pile of mess i took into the shop. All that for £80, thank you very much, never again. YOU HAVE BEEN WARNED!

        Comments

        Login or register to add comments
        • More +
          05.05.2001 08:43
          Very helpful
          (Rating)
          3 Comments

          Advantages

          Disadvantages

          I've recently bought a new PC; not because I really had to but my Mum had started to complain about the useablity of the last hand-me-down I gave her (it was a 486/33 right enough). So the last time I was visiting for the week, I gave in to her persistent ear-bashing and picked up the latest magazine which had a review of PCs around the £699+VAT mark. I opted for a 850MHz AMD Duron based machine with a 3 year Back-to-base warranty and plenty potential for me to upgrade later. I called Compute It (http://www.it-pc.co.uk), a company I had never seen a review on before, at around 1630 on the Monday, placed my order and was given a delivery date for the Thursday of the following week. I left my parents' that night and headed home. First post the next morning and the Order Confirmation dropped through my letter-box which impressed me straight away. All I had to do was wait 'til the machine itself arrived, although I admit to anticipating some sort of delay. Come on, nothing comes on the agreed day, does it? However, as sure as anything will prove me wrong, my new PC was delivered on the Thursday. First impressions out of the box... different but much better case. A couple of the components (keyboard, mouse, hard drive) were a different make to the review in the magazine but certainly to the same (or better) specification. I had a nosey inside the case and was again impressed that a bit of time was spent tidying the cables out of the way of slots, etc. I did have a couple of concerns about how the OS and some of the hardware drivers were installed so I thought I'd give their support number a call... Proving my thoughts wrong again, the 'phone was answered nearly straight away and learning that they copy a master image to the hard disk then make changes depending on the hardware configuration, I was satisfied. All-in-all, the service I've had from Compute It has been very good. They've supplied the goods when
          they said they would and their support number is answered timeously and by someone who appears to know what they're talking about. I wonder how long it'll be before Mum outgrows her new hand-me-down P200.

          Comments

          Login or register to add comments
          • More +
            25.04.2001 16:43

            Advantages

            Disadvantages

            When buying a shiny new computer, everyone will remember to look at the price and to find out which gadgets it has. However, if like me you are buying on a tight budget, you may choose to purchse a refurbished or second hand machine, in which case, there are some other big questions you need to ask. Thinking about these points won't do any purchasers any harm. Number one, how long a guarentee do you get on your computer? Any company should give you some sort of guarentee, check up on it. 2, can you get any help if your computer dies the death once its three months or similar are up? This is important. Computers go wrong with monotonous regularity, and if you can't fix it yourself, you need to know that there is someone who can help you. 3, what are the odds of replacing bits of your computer should they die the death? If you buy the end of a line, you might have all sorts of troubles. If you purchase your computer from an individual rather than a company, you are going to be on your own, so its worth looking around early on to find out who can help you when your computer goes wrong. I cannot emphasise enough how improtant this is, especially if you keep any useful information on your machine. Always make sure that there is someone reputable who can help you. Do not get caught out!

            Comments

            Login or register to add comments
          • More +
            17.02.2001 22:03
            Very helpful
            (Rating)
            2 Comments

            Advantages

            Disadvantages

            With the advent of the internet and secure shopping, the general public now has a wider range of retailer to buy their goods from. Having read a lot of opinions in Dooyoo about computer retailers, I’ve decided to pitch in my tuppence worth to see what happens. Like any business genre, computer retailers have good and bad vendors. Hopefully, the experiences of Dooyoo members will be able to pinpoint to other members of the general public which ones are good, and which ones are bad. This should be irrespective of whether they are online, offline, or both! Now, it would be stupid of me to advise people to read the opinions here on Dooyoo before handing probably over £500 to a computer retailer because if you’re reading this, then you’re already aware of these opinions (or at least that they exist!) My opinions on various, specific retailers can be found elsewhere in this website, there’s no point in me repeating them verbatim here, but I’ll maybe give a brief overview if I think it’s helpful or necessary. I would imagine that the general public falls into two categories: those who know enough about computers to buy systems/components confidently, and those who don’t. If you are one of the latter, then find one of the former (friend, family member, work colleague) – these people will help you out, and you won’t have to worry about getting bad advice from someone who’s just looking to make a sale! Generally, smaller (and online specialist) retailers can be a lot more flexible when buying systems as you can usually tell them exactly what to put into it, thus tailoring your computer for what purpose you want it for. These people are also more likely to sell individual components for upgrading whereas the larger “High Street” shops are more interested in shifting complete systems. Larger retailers (as I’ve just stated) are more concerned with s
            elling complete systems, and as such may be cheaper as they buy in bulk, but will offer less flexibility when trying to upgrade or downgrade components in the system. You also end up paying for a lot of “free” stuff which may not be useful for you! It should be stated that most retailers – online or high street will not let you walk away with a nice new PC under your arm (If you have big arms!) they’ll have to ship them in from somewhere else, or if you have pick ‘n’ mixed components, then they’ll have to build the machine from scratch! I think overall, I prefer shopping from online retailers – I’m one of those people who’s fairly confident in buying, and installing individual components for their PC. I also have the rime, and the knowledge to be able to hunt down cheap prices from retailers on the World Wide Web. Generally, their prices are cheaper (even with p&p) and because they’re more likely to be interested in the subject themselves, they’ll have done the research for you and will stock quality products, not the ones with the highest profit margins. That said, if you do not have access to the internet, there’s no reason why couldn’t or should get a good deal from a high street retailer (even one with a bad reputation like PC World) as long as you have someone with you who is knowledgeable about PC innards, and you are able to tell the salesperson what you want and not the other way around.

            Comments

            Login or register to add comments
            • More +
              13.02.2001 23:42
              1 Comment

              Advantages

              Disadvantages

              When you find the PC retailer turns into an isurance salesman. If I want insurance I'll go to a broker- right? SO Last year I was buying a PC to replace the ancient Mac I had. I wanted to get it in time for Xmas and I had to wait til I got my bonus on the 20th to get it. SO time was short and that limited my options. So I ended up getting it from Tempo. Now the problem with these guys (and most othe rof the trading park retailers) is you buy anything and they wanna sell you insurance. This is in the form of a hugely expensive service contract. You need to think about this in advance cos they'll really push it down your throat. The reason for this is simple the guy selling it to you gets a lot more commission than he does for selling the PC. SO the PC was about £800 and the insurance is £300. The guy explains it in great depth-more than you need and then you have to say No about 15 times with increasing vehemence until he gets p***** off and walks away in disgust. This was what my guy did. I found this pretty offensive and annoying. Here am I spending 800 quid and the sales assistant (after badgering me like a Moroccan street trader for 10 minutes) can't give me the time of day. I'm not saying these policies aren't ever worth having but you shoudl be aware that the only reason they push them so hard is that £300 probably only buyys you £100 worth of cover. The salesman gets a huge commission, and the company get's a big profit. A few years ago I bought a widescreen TV from Powerhouse- again I got the hard sell on the service contract. I was a bit worried about Y2K so I decided to get it but I at first turned it down. With very little effort the cost of the policy being offered was reduced by about 40%. So the advice is: Buy from a specialist retailer if you can. If you must buy from a big retail park place be clear in advance whether you want the service contract or not. If you do want it haggle- hard.

              Comments

              Login or register to add comments
              • More +
                09.02.2001 16:58
                1 Comment

                Advantages

                Disadvantages

                Horror with Dixons After I had decided to buy a new PC I did some research and concluded – how wrong I was to be – that I would get the best package at Dixons, taking into consideration what I needed, the value for money, and after-sales care. I got the PC delivered and shortly after I set it up, switched it on and wanted to register online to Packard Bell the screen froze. I immediately called my sales advisor and was told to call PC helpline, which charges 75p/min, which I did. From then on, the system has been freezing intermittently, mainly when browsing the Internet but also in applications like Word or Notepad, etc. I kept calling the PC helpline until I was referred to PC Repairs Line which I called countless times. Dixons did not keep their promise to replace a faulty product within 28 days of buying. Some of the other means I tried to solve the problem: I wrote error-messages down which the computer displayed and read them to the advisor over the phone. I was advised to remaster the system twice and to search for update-downloads on the Microsoft Website. I posted notes on the PB Forum. I wrote e-mails to Packard Bell Customer Care, Dixons Customer Care and Dixons Technical Support. I wrote letters to Mastercare and PC Service Call, called the Dixons store where I purchased the PC several times and called Dixons Customer Service. Either I got no response at all or I was referred back to someone else from the list above. At one time my modem broke and I was promised a new cable. After 2 weeks when I still had not received it, I called the Repairsline again, only to find out that the cable had not even been sent off. Another week later I received the cable but the modem still did not work. One more week later an engineer was sent to my home to install a new modem but he could not do it because he had brought an incorrect type and left. Two days later, another engineer came and installed a new mo
                dem even though this too was not the correct type. 8 months after buying the PC and endless hours on the Repairs Line, I called Dixons’ Customer Service telling them that their telephone help-lines cannot solve the problem and asking for an alternative solution; they called back leaving a message on my answer phone saying that I ought to call their telephone help-line. I then called the Dixons store, spoke to the manager and he promised that the sales advisor would call me back the following day. Of course, no-one called back, so I called them and spoke to the sales advisor who had not been told anything but he promised to call me back the following day. The sales advisor called the next day saying that Dixons cannot do anything and I need to call the help-line again. According to his research I caused the errors on the PC myself by operating it wrong. I wrote letters to Mastercare, Dixons Customer Service and the store insisting that they sort it out swiftly or I would get legal advice – only Mastercare replied saying to call their help-line again which I did. On the help line I was told nothing could be done about the problem and I should call again when it freezes. While he went away from his desk to inquire about a possible health-check, I was, accidentally, cut off the line. I immediately called again and got another advisor on the line and he said that there was no other call logged into my ID on that day which I found very strange. Eventually, a Mastercare-engineer came home to install a new CPU but he brought the wrong model with him. A week later, another engineer came and installed a new CPU and motherboard. Soon afterwards, after my PC had crashed 3 more times, I called the Repairsline again and was told that it is absolutely normal that the screen freezes when the screensaver is on or when surfing the Internet and that nothing could be done to prevent it as the advisor’s own PC at his home did exactl
                y the same. During the course of all these phone calls, I was advised not to use the following power saving facilities: Standby, turning off hard disks and turning off the monitor as these might be potential hazards; and I may have damaged my PC’s hard disk because I remastered the system twice (as I was advised to). After some more strong letters to PC Service Call and Dixons, I was promised that my PC would get complete new insides installed (whatever that means). So, an engineer came to my home, ran a PC-Doctor diagnosis – this very diagnosis had previously not managed to detect the fault with my modem when it did not even say “beeps”. He printed the results out and left me a note that everything was alright. I met somebody who had exactly the same problems but she went to court and won the case and Dixons had to refund her money. It was established that Dixons’ technicians do not have sophisticated enough tools to sort out this kind of errors. I decided not to go ahead with legal action because of the additional costs, time, exasperation and energy that it would have cost me. Dixons refuses to take any responsibility and is not willing to help by stating that it is their company policy not to cover problems caused by the installation of software – irrationally and incompetently ignoring the fact that I bought a PC with pre-loaded software and a remaster (which resets the PC to the original settings in the state it leaves the factory) does not solve the fault. When I wrote back stating that I am still not content I was told that the Customer Service Manager was surprised I was still unsatisfied and also that they would not enter in any further correspondence with me. A year after the purchase, I got an offer from Mastercare for an extended warranty which replaces faulty PCs when they cannot be repaired. Before I paid for it I inquired whether that would apply to me as well and whet
                her I would get a replacement, but I did not get any response. And that's how I left it...

                Comments

                Login or register to add comments
                • More +
                  15.01.2001 01:42
                  Very helpful
                  (Rating)

                  Advantages

                  Disadvantages

                  After having my computer for about a year disaster struck as the ink ran out in the printer in the middle of an important piece of work. There was nothing for it but to rush to the nearest computer shop and buy a new inkjet cartridge. I was surprised and horrified to be charged £29.99 for a black ink cartridge. With my colour cartridge also approaching empty it was time to find an alternative source. A friend at work mentioned to try a site called www.inkjetathome.com as they were very good value, he was not wrong. They have an extensive range of to cartridges to fit most printers and a new cartridge for my Epson 640 was £5 for the black and £8 for the colour. I ordered them at ten thirty in the morning and they arrived by mail the next day. The web site was easy to use and understand and I ordered using a credit card with no problems. I would recommend anyone with a printer to check this site out..

                  Comments

                  Login or register to add comments
                • More +
                  12.01.2001 05:21

                  Advantages

                  Disadvantages

                  A word of warning if you come across a PC retailer called Quantex Microcomputers of Stevenage - do not purchase a PC from them. I ordered a PC last year from them on a standard 10-day delivery - the PC never arrived. After weeks of phoning (and engaged customer phone line), they kept giving delivery dates and letting me down. 6 weeks later the PC turned up - no apology, no compensation - no care for customer whatsoever. The PC has worked fine, however just recently the mouse developed a fault. To cut a long story short, it has taken me 4 weeks of letters, faxes and phone calls to get a replacement - yet my warranty states that I have next working day on-site maintenance. Quantex is a company with the most dismal customer service I have ever seen – stay well clear!

                  Comments

                  Login or register to add comments
                • More +
                  10.12.2000 19:54
                  Very helpful
                  (Rating)
                  1 Comment

                  Advantages

                  Disadvantages

                  ...and we didn't even get a snog!I can feel the blood pressure rising in my body,the veins bulging at my temples as I turn slightly green,recalling mine and missy Claires recent dealings with a branch of Tempo in London.Buying the computer, an Aries,was as easy as buying a pint of lager,we'll take that one,there you go ,enjoy and thank you very much.com. I was buzzing me,all mod cons,jesus I could record music in order any want I;I could watch digital things,I could do anything, contact anyone on this glorious planet,the cyberworld at my finger tips shouted to me "come,come and explore!" Having taxied the beast to our home for the princely sum of a smooth atm ten pound note,we nearly destroyed the boxes to release shiny new space taker.We don't need the instructions I screamed it's easy,there you go voila power it up and I'll see you sometime next week,a couple of kilos lighter and of a slightly greyer pallor.All was well for a full 24 hours,only the dvd,cdrwand cd rom didn't work very well,in fact not at all.Then,as if in sympathy,the power button decided in a fit of jealousy to cease functioning. Back to Tempo I went,got a swift replacement for which I was very grateful and started all over again.The new one wouldn't play ball either it had become self aware and did not wish to subscribe to the channels we wished.This is when the long haul began,dozens of phone calls,house visits,waiting for software to be delivered,promises to test a saint and eventually over a month in the manufacturers private hospital for sick little pcs.We purchased the computer at the end of July as I write now it is December.I have been able to use this pc fully functioning for about ten days now!The staff at Tempo know me personally now I have ranted at many of them so much in the last four months.I am sorry to say I found them disinterested,at times both condescending and rude and feel that once an item is paid for either cash or h.p and i
                  t leaves the store that they feel it is no longer their responsibility and that as a customer you are treated accordingly. To any of you would be first time pc buyers here in the UK, think back on this story before the bright lights of your local Tempo store draw you in for a busting of your techno cherry that you won't forget.

                  Comments

                  Login or register to add comments
                  • More +
                    06.12.2000 22:34

                    Advantages

                    Disadvantages

                    There is a huge market for buying computers. But it can be very confusing about what processor to get, how much RAM (memory) to get etc. What company should you choose? I would either go for Dell or Gateway. They are companies with histories and even though they may be more expensive then some of their rivals they are still the tops! Tiny and Time are good companies offering very hign specification computers for low prices. However, they have poor service and very high technical support costs. When buying a computer you obviously want it to last. So you need to buy the highest specifications possible - no matter what the cost. I did not do this and had to replace my computer after only a couple of years. Computer technology is changing rapidly. But a computer system should last you at least 5 years. I made the mistake of getting the best value for money. Sure, I saved. Even so, after about 1 and a half years my computer could not run the latest software. If I was buying a computer today I would buy a 1000mhz computer with 128 RAM and Windows Millennium. New software today needs about 300mhz and 64 RAM. So it would last about 5 years at the very least. Hope this helps!

                    Comments

                    Login or register to add comments
                  • More +
                    23.11.2000 18:23
                    4 Comments

                    Advantages

                    Disadvantages

                    About three months ago I purchased a new PC, from a local family run business. I happily purchased a PIII 733mhz with 128mb RAM, 20GB hard drive, GeForce 256 graphics card, Soundbalster 1024 live soundcard, 17” Monitor and surround sound Teac speakers. The company I found was recommended by a friend they are VALIANT COMPUTERS in Andover They are situated in a small unit on Portway Industrial Estate in Andover Hampshire, so they don’t look as appealing as a company like Time, on first glance but is not the appearance that makes them far superior. The selling points used for their machines are as follows. 1. Hand built by qualified and experienced people 2. Very Helpful and knowledgeable 3. Consumer Friendly (Unlike the big company’s that don’t want to know you when they have you money) 4. Computers built and sold to your needs (i.e. no offers of free desk or mobile that you don’t want or need, just too inflate the price of the computer, a practice that is used by Time/Tiny) 5. Fast and efficient delivery (I ordered my machine on a Saturday and received it the following Wednesday, they said I would have had it on the Monday but they had to order my graphics card) 6. Quick fixes for any problems On that last point, I have had just one problem. The processor that was supplied by Intel was faulty, so what was arranged by valiant was that they put an Athlon 400 in my machine (which I might add seemed to be a very good processor) while they waited for a replacement for my PIII 733. This also happened very quickly and I received my new processor within 3 days. I have not had another problem since. If you are in need of a new computer I would recommend Valiant to anybody in fact if you live to far from Andover, I would urge people to look around the smaller companies as they will do a much better deal for you than any of the big company’s <
                    br> On that point I paid £980 for my god like machine, Time and Tiny both said their nearest machine to it, (which is not as good) would cost me £1900 with all those extras that you really don’t want.

                    Comments

                    Login or register to add comments