Compute It - no abacus required (General Comments on Computer Companies and Retailers)

Member Name: helmet

Product:	General Comments on Computer Companies and Retailers
Date:	05/05/01 (136 review reads)
Rating:

Advantages: Value for money, Good warranty, Great Customer Service

Disadvantages: National rate support number

I've recently bought a new PC; not because I really had to but my Mum had started to complain about the useablity of the last hand-me-down I gave her (it was a 486/33 right enough). So the last time I was visiting for the week, I gave in to her persistent ear-bashing and picked up the latest magazine which had a review of PCs around the £699+VAT mark. I opted for a 850MHz AMD Duron based machine with a 3 year Back-to-base warranty and plenty potential for me to upgrade later.

I called Compute It (http://www.it-pc.co.uk), a company I had never seen a review on before, at around 1630 on the Monday, placed my order and was given a delivery date for the Thursday of the following week. I left my parents' that night and headed home.

First post the next morning and the Order Confirmation dropped through my letter-box which impressed me straight away. All I had to do was wait 'til the machine itself arrived, although I admit to anticipating some sort of delay. Come on, nothing comes on the agreed day, does it? However, as sure as anything will prove me wrong, my new PC was delivered on the Thursday.

First impressions out of the box... different but much better case. A couple of the components (keyboard, mouse, hard drive) were a different make to the review in the magazine but certainly to the same (or better) specification. I had a nosey inside the case and was again impressed that a bit of time was spent tidying the cables out of the way of slots, etc. I did have a couple of concerns about how the OS and some of the hardware drivers were installed so I thought I'd give their support number a call... Proving my thoughts wrong again, the 'phone was answered nearly straight away and learning that they copy a master image to the hard disk then make changes depending on the hardware configuration, I was satisfied.

All-in-all, the service I've had from Compute It has been very good. They've supplied the goods when
they said they would and their support number is answered timeously and by someone who appears to know what they're talking about.

I wonder how long it'll be before Mum outgrows her new hand-me-down P200.

Summary: