BEKO CUSTOMER SERVICE (Beko Cookers in general)

Member Name: Leo Whelan

Product:	Beko Cookers in general
Date:	11/11/08 (399 review reads)
Rating:

Advantages: ?

Disadvantages: ?

Having bought a new kitchen from Homebase and having it delivered within a week I had a further wait of 36 days for BEKO to supply a cooker. Arrival date 30th Oct
By this time the kitchen was built and we now had to wait to get the worktops cut after the cooker was installed.
All went well cooker installed and working we had a few meals cooked on it and were very happy.
On the Morning of the 7th Nov my wife informed me by phone that the cooker was not working, it had started ok but shut down.
I then returned home and checked the Board and the trip Switch ,all were in order.,nothing had tripped.
I rang the Tel No as stated in the BEKO hand book at 11:20
08456004902.
The person took all my details and said hang on a min I will be back ,after a very long spell of Music he came back and said he could not arrange anything at the moment and he would ring me back.
we waited in vain, I had to go out again,however My wife made a call for help at 15:55,she spoke to a gent who could not help he passed it on to a lady who said she could do nothing today but would ring back . My wife asked if it was a local firm that done the checks/repairs and was infomed it was .
My wife asked for their Tel No and was put through to a company in Glasgow. They were very nice and polite not at all like the other staff that had spoken to her,quite the reverse.
The lady said, did you say cookers ?my wife said yes .We are sorry we do not repair cookers or deal with them.
At this edges were becoming a wee bit frayed as she rang the HELP No again and got another very nice girl, who said leave it with me and I will ring you back . 17:00 hrs no call back ,I rang and was informed the office was closed till Monday.
While all this is going on we have to go and buy Meals that will microwave ,or eat out .All added cost to an OAPs Purse.
Sat Morning came and it all got to much for us ,we went to Homebase in Dumbarton and told our story,at the same time asking them to take the cooker back and refunding our money.
The Duty manager could not have been more pleasent and asked me to wait till Monday morning and they would ring the Help desk.
Monday morning at 09:00 I was in the Duty Managers office and he rang the above No to be told that they had arranged for an engineer to attend my home on the 24th of Nov(Joke??).
(We had not been told about this date at all)
I said no I want them to attend by 12:00 hrs Tue or it comes back ,they then said leave it with us and we will ring you back by 15:00 hrs. I got a call from the Manager at 15:20 to say that they would get an Engineer out some time on Wed ,he would ring me and let me know his E.T.A.
I then informed the Manager that I would like my Money back and they could uplift the cooker. this was done today before 12:00 hrs.
The Homebase staff were of the finest you could wish to deal with ,perfect ladies & gentleman,I cannot fault them in any way .
But the Staff on the Help No and the organisation itself that BEKO have to deal with paying customers is nothing short of a shambles.
The time we had the cooker speaks for itself ,we will not be having anything else from BEKO and will be telling this story for some time to come.
We feel the the Management at BEKO do not know what is going on but they should look at the set up very quickly as their name will be tarnished by unhelpful Customer service staff.

Sorry to have taken so long to tell the story but that's how it took place.
I now have a new Cooker But Not BEKO

Summary: WILL NOT BUY ANY MORE BEKO PRODUCTS