orange customer services are just soooooooo crap! dont have any knowledge about whta they should have! been with virgin mobile for nearly 10 year and not had any hassle like the hassle ive had with orange in a month!....do become a customer, just not worth all the hassle!
well I have this week 19/12/08 had a taste of Orange Mobile customer services, its grim, very grim and so Im off to another provider as its my only way of complaint, I suggest the British populace get up of their bottoms and leave the suppliers with the worst customer service like Orange, & British gas if you never have problem then fine it works but when you do I guess you will be on the move like IIts not as if they were a low cost provider, they are not?Goodbye Orange, thank goodness Im on PAYG
Once upon a time in a crime ridden seaside town there lived a man. He tried his best to be a good man and was content to try and live a happy life - providing for his family and trying his best to keep them safe from harm. For this reason, he thought that his teenage soon-to-be stepdaughter should have the mobile phone she wanted as it would enable her to ring someone in an emergency and talk to her friends without tying up the house phone for eons and eons and eons. The mobile networks know that this practice is done but since anyone under the age of 18 cannot enter into a legally binding contract, a parent invariably has to take out this contract themselves. So anyway, this young ladies birthday arrive - She gets a new mobile phone and he gets a contract with the O2 network because of their deal on free minutes and free text messages. He thinks (naively) that even a teenage girl wouldn't be able to use THAT many minutes talking about hair, boys and Gareth Gates. As time went on, most of the bills were within reason and the ones that weren't were adjusted with the next month to reflect the £10.00 a month she was allowed to run up. Then one day, he comes home from work and the teenage girl is glaring at him as he pulls up in the car as only a teenager can. "Who the hell are you gawping at?" he asks sensitively. "have you paid my phone bill?" She demands, her eyes burning furiously. "Of course" he looks confused "why" "Cos they've cut me off" She spits. So some time later, there he is on hold, listening to Handels water music for the eighth time and tapping his foot impatiently on the kitchen floor. He sips the same cold coffee that had burned his lips when he sipped it before dialling the number oh so long ago. "hello can i help you?" enquires a bored voice at last, not sounding like it wants to help in
the least. He explains the situation for the third time and eventually he has his answer. "It's been cut off because the bill has come to HOW MUCH?" He bellows, absently scribbling the figure down, but not believing the figure on the page "ONE HUNDRED AND FIFTY - WHAT?" It turns out that in a magazine advertisement that the kid has seen an ad for "FREE SCREEN SAVERS" unfortunately, teenagers don't seem to understand that free means that you just pay through the nose rather than the wallet. So in a mere four days there were £150+ worth of text messages sent to and from the mobile phone. The terms and conditions of the text - you know the bits that actually give you the billing information - are seperated with spaces so that you have to tab down to read them. How much small print did you read as a teenager, In fact how far past the word "Free" did you get before you started nodding frantically and holding out your clammy hand. So our anti-hero, tries to reason, argue, fight and explain, but the account manager at O2 is having none of it. She knows that he has no interest in text pictures of rabbits humping chickens, big boobs, smiling faces or even big smiling rabbits humping chickens with big boobs, but she offers no sympathy only threats of what will happen should he refuse to pay. So reluctantly he had to find the money and pay the debt, he cannot even cancel his connection with them out of disgust because as she happily points out, he is locked into a twelve month contract and to buy out of it, he would incur an extra charge of £100.00. This is the equivilent of stopping someone from slamming the door on their way out. Still he consoles himself with the fact that had they shown more sympathy and common sense and accepted that this was a genuine mistake, they probably would have retained him as a customer for the next 4 years at least
. This would have meant a profit over the four years of around £1000.00 of line rentals and call charges. Instead, they will now lose him in six months so they may well have made £150.00 out of thim this time, but they will lose approximately £850.00 overall. In addition to this, after he told several people the true story of the problems that he had encountered with O2, they were shocked at the lack of service and common sense applied and none of them will be renewing their contracts either. There are six of them at approximately £130.00 per year, so that's another £780.00 they have lost just in the next twelve months or £3120.00 over the next four years. Plus, they will probably want to keep their friends on the same network so possibly another two will switch over for each of the six. That's another 12 people so its probably cost them around £10, 000.00 in long term profits for failing to understand the principle of letting a £150.00 mistake slide. So the moral of this story? Well there are three. 1. If you have given a teenager a mobile phone, make sure that they ask you before subscribing to anything at all, or alternatively give them a pay as you go. 2. O2, may be able to smile and patronize their customers in the event of a mistake. They can hire all the acne ridden, attitude problem, 'don't-remember-life-before-mobile phones', know nothing, are nothing, shelf-stacking, ex Mcdonalds floor wiping, arrogant, little geeks in the world. But when it all comes down to it, our anti-hero thinks of the mobile networks as a long bench full of people wanting his business and the way he sees it, the bench might be long but there is no room for big arseholes. 3. "You can rip some of the people off some of the time, but every now and again, one will bite you in your ass!"
Although the Motorola V50 is a small nice looking phone I have had mine now for four months and I am only just getting to grips with the menu systems. They seem to be massively overcomplicated even to write a text message or change a ringtone you need a degree in IT. This however is not my main reason for writing this review because I have a much stronger issue with the Motorola customer services department. Over the 4 months I have had the phone the logo stickers on the front and back of the phone that used to be clear have been gradually turning a vile brown colour, absolutely ruining the overall look of the phone. Firstly this annoyed me because they are supposed to worth over £300 and if I purchased another product of this value I would expect a good quality product that lasts at least a few years. However I thought there was hope for this little fella as I could call Motorola and they would arrange to have this either exchanged or repaired as I am still under the one year warranty. When I called the manufacturers customer services I was told by some absolute goon that the stickers were not part of the warranty and that it was only working parts that could be exchanged – is this the case ?, can anyone help ?. My view of the phone now is that it is rubbish, made by halfwits I think it is only a matter of time until something else drops off as it is a flimsy little phone and if they cannot even get the exterior right I dread to think what is going on inside. I will never buy a Motorola again there phones are shoddy and the after sales service is about as useful as a cat in a darts team , I’m sticking to my Nokia’s from now on because I have never once had a problem with these. I must add now that they are sending me some new logo stickers which is something I suppose!
Today we live in an era of peer and social pressures and feel that every thing we buy has to be a recognised brand or the most sophisticated and up to date product. In the case of mobile phones people buy one retailing at £100 for example...6 months later its classed as a "brick" or "fossil" but why? Well the answer is peer pressures many people get worried about what their friends think of them and so sometimes do extreme things to be 'hip' and up to date. Mobile phones are a prime example of this. I bought my Nokia 3310 in January 2001 and I was the most advanced kid in my year at school. Just a year later I was the most out of 'fashion' person in our year, everyone around me had 8210's and 3330's and so I felt I was no longer part of the crowd... On the otherhand mobile phones are useful and upgrades can be useful too repairs may not come easy for older phones but sources suggest a mobile phone should be upgraded every 2-5 years so why every time a new model is released... My opinion is to all those worrying about what phone they have is...Forget peers opinions if they have enough force over what you decide they arent really friends but sometimes enemies follow your instincts buy a phone when you really need it and think about other things like college funds and remember the better a phone the higher the chance of it being stolen.
Is it me or is there now a whole class system based entirely on your mobile phone? It seems people demand ever smaller, ever more expensive little boxes to carry around. I believe this to be the only time in life where a male can show off how small his particular model is and feel proud!!! I have a dream where my children will be judged by the content of their heart and not by the model of their phone! There seems to be four main ways to make your phone more apeallable: - the smaller the better (no exeptions sorry) - if the cover can be changed so when you are happy and you look at your phone it says "i'm happy" so you feel happier and when you are depressed it says "everyone is against you" so you (as you are a young impressionable teenager) go off alone in your room, listen to Marilyn Manson and then try to kill yourself. You can also gain street cred by having a personallised ring tone so when the teenager is in love they can have "our song" on it, then when their still beating heart is ripped out of their chest and stamped on infront of their very eyes their friends can call them up to offer them help and inadvertantly push the poor pittiful pathetic person over the edge as they hear unchain melody or love is all around squeek out of their phone - have it be able to move! this is especially true for men if the phone will at the push of a button! hours will be spent button pushing until the mechanism exploads! girls prefere and thing with a flap, this allows them to execute the now infamous "vexed hang up" which involves slamming the phone closed as loudly as possible thus telling the pub "my man is a very naughty man asnd shall not be getting any lovin until he replaces the phone i've just broken" - the phone must have as many extra functions as possible, these include very old ZX Spectrum games, voice recorder, random flashing light on the top
, body fat analysis tester to name but a few. Has any body thought about making the phone work better as a telephonic device? Whats going to come next? a phone that will be able to be carried up the nose of the user so that it doesn't ruin the line of their new italian crushed velvet suit? a phone that can wolf whistle in several jaunty ways for lazy builders? or how about a phone that has a small compartment for hair gel, just in case while using the phone you mess up your hair?
Forget Pokemon and Nike Tm's, Ringtones are the biggest FAD of the Millenium so Far. Before the millenium hardly anybody had a mobile phone, apart from buisness men and such. Anyone with a mobile was thought to be 'posh' and it was an hounor to use one. Now though things have changed. You get laughed at in school if you don't have a good mobile phone and are basically friendless if you haven't got one. Aldults also suffer if they haven't got a mobile phne. I mean, If your out shopping and you forget something that you wanted, you can just phone someone to try and remind them. I mean, who uses the phonebox anymore. Ringtones though are a different story. Ringtones on your phone give you your place in society. Pop ringtones give you the 'pop freak' persona and good old rock tunes mke you a 'mosher'. Ringtones can be found just about anywhere on the web to be keyed into your phone. Thats the free way. The other more popular, easier way is to phone up a premium rate number and order one. These ringtone things can be found on just about every page of a national newspaper. They cost about £3:50 each and waste a lot of money on your phone. Also, may ringtones can be unreliable. I recently hearda supposed 'eminem - my name is' ringtone that wasn't reminiscent of anything to do with the song and sound like a 3 year old child had been messing about on composer and saved it. Ringtones can get quite tedious especially on the bus. My auntie has went mad at me more time because my phone goes off when I am on the bus. When the ringtone statrs, every old women in Britain tuts and starts to moan about children not respecting their elders I myself have a nokia 3210 and am looking for Iron Maiden 'Number Of The Beast' on ringtone. e-mail me if you know where i can find one. thanx
In my time I have had only 2 mobile phones, a BT Cellnet, and a Nokia 3330 (the one I have got at the moment) because I didn't really need it when I was younger. I don't really use it that often, because most of the day I am school and when I come back I am shattered. But, during the week ends and half-term break, I use it, 'cos I go to the Merry Hill Shopping Centre with my mates and when I go like up to the chippy up the road, I carry it with me in case my mother has a change of order. When you carry one of these around with you, beware; teenagers and other generations will STEAL anything for a quick sale. Even if it doesn’t work, damaged or even a very, very model. Recently, there has been a survey for whether or not mobile phones cause cancer, brain tumours etc, because of the radiation within it. I don’t really think that brain tumours can happen because of this, because cancer is caused from a lot of things, smoking, illnesses, bacteria in a particular place in the body, body parts which are failing etc. To my knowledge there has been no known proof or evidence to show that they can cause it. I’m not saying that it’s not impossible and I’m not saying that it’s possible. In my opinion it’s like 50-50. Even. I’m surprised at the amount of facilities that you can for mobiles. You can get: ringtones, fascias, voicemail messages, picture messages, templates, smileys, message alerts, on www.makemyphone.com you can even make your own fascias and logos. On certain models, you can make your own ringtones. Blimey!! What will they think of next! However, the prices of getting these things are nothing to smile about. Believe me! Thanks for reading this!!
I've had various Nokia phones and used Orange for a number of years now, not after this weekend I don't think I'll bother with Orange anymore. I have the everyday fifty contract with Orange, which allows me to have fifty minutes of free talk time every day on off peak hours. Fine for me until now. Whilst out in Poland with work just before Xmas things got a bit hectic and my personal mobile phone number got into the hands of one or two people who were constantly ringing me regards work related topics. To receive calls in Poland I was using their local network and hence I was also getting billed. I spoke to my boss who said no problems just bring the bill in and the company would pay. So on returning to work after Xmas I received a bill for £130 of which work agreed to pay £95, great. I put in my expenses, which I was told would be paid on the 20th of the month. On Thursday night (the 17th) I went to pick up the boys and was running a bit late. I therefore decided to phone my partner and tell her I would be late but got the message all phone calls from this phone are barred! Strange I thought must try again later. I forgot about it until the next day when I had the same problem. I could not phone Orange on the mobile because as it said all calls were barred it meant all phone calls even enquires. Therefore I phoned Orange on my house phone to be told that I had been disconnected until I paid the bill. I explained to the operator I was waiting for my expenses to be paid, I had not long received the bill and if she checked my previous history I was never late. But what really annoyed me was that if this was a problem why did someone not contact me either by mail or ring me. When I approached the operator about that she said that I would have been sent a text message but sometimes they are sent to late after all services are barred. At this point I hit the roof and asked when I would be reinstated which the operator told me would be
after the bill would be cleared which incidentally would have been a week if I paid via the bank. I decided to pay by credit card, which cleared my phone straight away but was disgusted by the way Orange had handled all this. I am now looking for a different supplier 'Vodaphone' 'Bt' or whatever seems the best deal but I recommend you stay well clear of Orange.
Prepay phones, bringing mobile communications to the reach of the average Joe, what a great idea, at least I though it was and so since prepay has been here I have had quite a number of different phones. But....technology marches on and I am convinced that the telephone service providers are now looking at prepay as the biggest mistake they have made, have you noticed that the "prettiest" new handsets are not available on prepay?, if you want the advantages of prepay you must do it with the old unloved handsets (remember the old "bricks", you needed arms like Schwartznegger just to pick them up ?), so....every time I look at a "pretty" phone I always look for the bit about contracts, one such phone I looked at was £199 with a contact but if I wanted it just as an upgrade it was going to be £450, now that is a rip off if ever I saw one ?. I like that bit about "no limit on calltime credit", which means that if you put so much money into your phone there is essentially no limit as to how long it takes you to use it, surely this can't be making the service profitable?, well I think the providers have cottoned on at last and contract phones are now making a comeback, well...bye bye prepay, you've had your day.
Text messaging. The first technology-fuelled irritant of the 21st Century. It is irritating enough to have to endure the high-pitched bleeps of other people's phones, but this new technological revalation is ruining nights out in bars, pubs and clubs accross the country. Where once people would talk and be sociable and even get to know complete strangers, they sit in corners texting. My local pubs in Newcastle are full of such people and I'm sure I can't be alone in feeling contempt towards this. I have a mobile phone purely because it is cheaper and more convenient than a landline, but using it so that it irritates and inconveniences others is very inconsiderate. I think Dom Jolly summed up the current mentality with his Big mobile phone sketch on Trigger Happy TV. All he needs now are a bunch of people sitting in a pub which is hushed, as all it's customers sit there and fiddle ceaselessly with their little friends. Do me a favour. Try not to text when you are out and have consideration for other people.
Why do mobile phones cost so much? We all want that new 'you can't bend it' and 'does everything' phone, but if you are like me, you dont want to pay a fortune for a phone you will be updating in a year when new models come out. This is what to do. Choose your prize phone and ask which Tariff will give you the phone for free. If there are no tariff's for a free phone for the phone of your choice you will have to wait a month or two until there are, or look harder. (I wanted a Siemans SL42 and found a company that would give me a free phone on the orange 150 tariff). Get the phone (I also got £50 cashback after a few months) and after a week, ring up the network the tariff is on (Orange for me) and tell them you are not happy with the tariff and wish to change. You can change the tariff anytime. I changed to an everyday 50 tariff, which was the one I wanted. It would of cost me £100 for the phone on that tariff. All I paid was one month on the 150 tariff, £10 more than the tariff I wanted.
It's true, the whole of the UK has been taken over by the curse/blessing that is the mobile phone! With more models, ringtones, price plans, contract options and pre-payment plans than ever before and an incredible ammount of advertising to constantly keep us updated on the state of affairs (you all remember the Nokia Pop-up, don't you? Welcome to Genie advertising...), we really can't avoid the wish to own one of these magical items! The reason behind my writing this op is quite simply that I used to absolutely hate mobiles, their annoying rings, the way you can constantly be bothered while out and about and the need, once you own one, to carry it about with you like some sort of talisman against the forces of the world, annoyed me immensly. I really thought that I'd never want to own a mobile and, until a few years ago, never had. The mobile I first had was a Siemans C11, a phone about the size and weight of a breeze-block. I came about it when I moved in with the lovely Lorraine and she, basically, came with a phone! I was still against it but did not want to go therough all the hassle of getting connected to the national phone grid and contented myself with its necessity. The C11 was not one of your fancy phones, it basically rang when the number was dialled and made other peoples' phones ring when we dialled a number. Standard really for a phone I thought. But no, I did not know the addictive power of the Text message and did not come across it until a mate set the phone up to both send and receive these wonderful items. Mobile mania hit. The phone continued in its function as a speaking device but suddenly got all interesting when I was able to send these little email thingies about to my mates! Lovely......but there was something missing, what about all the other features that my friends phones had? Where were the games, the funny tones and the little pictures? Not available to this phone (the magical
1950s version, still powered by plugging in bellows and filling the air tanks!) but, money being tight, I did not replace the phone until it'd just about packed in. So, jealousy is a major part of owning a phone, the need for them is not really there, I never feel as though I need to call someone from the train/bus/park, but many people can't wait to give the old tongue a wag and never seem to care what they go on about. The phone you have seems toi say something about you, the tone, the pic, the size of it (suggestive? I don't know) and maybe the network. We all see our phone as an important piece of hardware, we all take them with us and get them out at the slightest inkling of a tone something like ours. How many times have you heard one phone go off on a bus and EVERYONE reasch for their bag/pocket? It happens, believe me. I think that you need to keep updated with your phone, I think that having one that's good value and good quality is always important and, if it keeps being like that, don't bother changeing. Try to remain calm when your brother gets hold of the newest phone, try not to get too out of hand when it's put down and lost amongst some iron filings. You'll get there in the end. Now, the point I'm trying to make, really, is that mobiles are now such a huge part of life taht we really can't say much about them. They are a fashion accessoty for a lot of people, a necessity for few and a pain in the proverbial wossname for fewer sitll. We have phones, the marketing of them is so phenomonal and the ways of "improving" them with things such as new tones and icons are so varied and cheap (ish) that they're going to be around forever so, if you were like me or still are and hate the things, get on board, ride the wave because it's going to be carrying on for a LONG time to come. .....he loved big brother.
Don't be offended by this if you live and die for mobile phones.Some people I know love them. They play with them all the time! They listen to the different ring tones and play tunes on them (anywhere - on a bus, a train, in a pub or a restaurant.)They can't stop fiddling with the things! They hold loud conversations with themselves(so it seems).The conversation possibly starts,"Where are you?", and they reply "I'm in Tescos by the beans!" Anyone who has seen Dom Joly's "Trigger Happy TV" knows how easy it is to take the mickey out of mobiles. I'm not against mobile phones.I have one-my friends husband calls it a phone box. It's big you see - not one of those tiny ones that doesn't reach between your ear and your mouth! I use it instead of using call boxes(more convenient) and I take it to work as we don't have a phone there. I give it to my daughter on the rare occassion that she goes out. I bought it on special offer (it came with a backpack, filofax and a phone case that didn't fit!) For parents mobiles are a godsend. You can phone your teenager to find out what they are up to (provided they turn it on), and they can call you to let you know where they are(provided they haven't used all their credit!)I could have done with one when I was younger-I got stranded a few times(drunk ,missed my stop on the train and ended up sleeping on the station all night-that kind of thing). A mobile would have been handy to call a cab (or even my mother) to rescue me! But I do feel that some people are very selfish mobile users. They'll hold a conversation with you sitting right next to them, not giving a thought to whether you're talking, reading or just thinking.These conversations can be very intrusive. My biggest bug bear (if thats the right expression), is people who use their phones whilst driving .If I could see well enough I would take their reg numbers and report t
hem. How can any conversation be more important than taking care on the road? But despite my embarassment at using a mobile in public(I try and hide if I have to do it), and despite the things that irritate me about them, I feel we are better able to communicate these days, and we are better off for having them.I've just got to practice thinking of my phone as a fashion accessory, and learn to look confident when I'm talking on it! Texting, now thats another matter....
My mobile phone is from the dark ages, oh yes, it's about two years old (no exaggeration!)and I can hear everybody gasping already. Yeah I know, so out of date isn't it? My phone is a Philips C12. For those of you who can't remember back to when mobiles were simply cordless phones, I'll tell you a bit about it. Once described by a friend of mine as a "toy phone", it does have a certain toy phone quality about it. It is black, short and fat, we'll have none of this slimline business now, the thing has a depth of about 2/2.5 cm at least and goodness knows how much it weighs. It has a little aerial stuck on the top as well. This phone is a "U" phone, oh yes, even that's been phased out as well! It was just a BT Cellnet offer where you got cheaper calls to other U owners etc etc. Well I can imagine that most of you are sitting there with your top of the range Nokias etc shouting at the screen "get a new phone!" and although if I was offered one I wouldn't say no (who would?!), I don't actually want one. This is simply because my little toy phone does exactly what I want my little toy phone to do. It phones people (surprise surprise!), it texts people (I admit texting is a necessity) and well, it doesn't do much else. I can use a calculator and stopwatch function and do my biocalendar (some farce where you put in your birthdate and today's date and it predicts how lucky you will be and how your lovelife will be etc etc.). And that is it, that is all my phone can do, it doesn't have all this predictive text or wap services, it doesn't even have games. It is a phone. It does what phones do and what phones do only. I sometimes think that people forget that the actual concept of a mobile phone is to phone people! We don't need all this extra stuff, great if you've got it but from what I've heard, most of it isn't actually that good. I'm not going to prete
nd that I think all these fancy additional functions are bad because I don't know anything about them, but I know my dad was not impressed with his internet access! All I'm saying is that mobile phones are the most useful when they are used for what they are supposed to be used for - making calls. All the extras which keep being added on really are unnecessary, if you can sit messing around with your phone for an hour then I think you've got a problem! I like my phone, I use it to phone people, I use it to text people (it's only 5p!) and that is all I need it for. I don't even use my stopwatch or biocalendar. That is really all anybody needs a phone for. I don't think there's anything wrong with getting all the latest technology but sometimes I think people get a bit carried away. Mobile phones can do so much, but who really needs it all? But at the rate technology is going, who knows, maybe your phone'll be able to cook your tea for you soon!