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Dont Bother with Orange - Customer service is crap!!
Member Name: welshwolf
Date: 21/01/02, updated on 21/01/02 (2544 review reads)
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I've had various Nokia phones and used Orange for a number of years now, not after this weekend I don't think I'll bother with Orange anymore.
I have the everyday fifty contract with Orange, which allows me to have fifty minutes of free talk time every day on off peak hours. Fine for me until now.
Whilst out in Poland with work just before Xmas things got a bit hectic and my personal mobile phone number got into the hands of one or two people who were constantly ringing me regards work related topics. To receive calls in Poland I was using their local network and hence I was also getting billed. I spoke to my boss who said no problems just bring the bill in and the company would pay.
So on returning to work after Xmas I received a bill for £130 of which work agreed to pay £95, great. I put in my expenses, which I was told would be paid on the 20th of the month.
On Thursday night (the 17th) I went to pick up the boys and was running a bit late. I therefore decided to phone my partner and tell her I would be late but got the message all phone calls from this phone are barred! Strange I thought must try again later.
I forgot about it until the next day when I had the same problem. I could not phone Orange on the mobile because as it said all calls were barred it meant all phone calls even enquires. Therefore I phoned Orange on my house phone to be told that I had been disconnected until I paid the bill. I explained to the operator I was waiting for my expenses to be paid, I had not long received the bill and if she checked my previous history I was never late. But what really annoyed me was that if this was a problem why did someone not contact me either by mail or ring me. When I approached the operator about that she said that I would have been sent a text message but sometimes they are sent to late after all services are barred.
At this point I hit the roof and asked when I would be reinstated which the operator told me would be
after the bill would be cleared which incidentally would have been a week if I paid via the bank. I decided to pay by credit card, which cleared my phone straight away but was disgusted by the way Orange had handled all this.
I am now looking for a different supplier 'Vodaphone' 'Bt' or whatever seems the best deal but I recommend you stay well clear of Orange.