Hitachi Customer Service 2nd to None (General Hitachi TV Opinions)

Member Name: vestyboy

Product:	General Hitachi TV Opinions
Date:	17/06/00 (514 review reads)
Rating:

Advantages: Swift and efficient service

Disadvantages: none

I feel i have to write this as i have just experienced the EXCELLENT customer service department of Hitachi.

I won a 28" TV in a Sky Digital prize draw, with the TV being delevered direct from Hitachi. I was contacted to arrange a conveinient delivery time, which was met by the couriers. When the TV arrived it did not include a stand, and the TV was too big to go on the stand i already had.

I rang Hitachi direct who advised the stand for the model TV i had won could be purchased direct from Hitachi for £24.95, which i thought was more than reasonable. They advised the address to send the cheque.

I posted the chque and was amazed when the stand turned up within only 3 days of me posting the letter, not even enough time for them to make sure the cheque cleared.

So i set up the TV and it didn't work. I rand Hitachi again at 2.00pm the next day, by 5.00pm the same day i had been contacted by a local engineer who arranged to come the NEXT morning. He arrived just as promised and mended the TV, it was simply a loose connection which had occured during transit.

It is rare these days to deal with a company of Hitachi's size and actually be treated like a human being, and to have all promises met.

I can offer nothing but praise on Hitachi and their excellent service team.

The TV is also very good, and i have heard very good comments made about Hitachi products from many of my friends

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