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      20.01.2010 22:35

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      DO NOT CHOOSE VIRGIN MOBILE IF YOU WANT TO ACTUALLY MAKE AND RECEIVE CALLS AND SEND TEXT MESSAGES. I was previously with O2 but was switched to Virgin Mobile in Dec 09 for a good deal on the Nokia N86. It's Jan 2010 and signal strenth is absolutely awful & has been since I joined. I don't receive calls but later will get notification of messages which I can't listen too because of signal and writing text messages is a nightmare.I am trying to get in touch with the customer support team but it's a 30 min wait and this has been the same for over 4 days now. I'm so annoyed and frustrated, I've joined an awful network. Don't make the same mistake that I did. For a cheap mobile, it isn't worth it.

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      22.05.2009 20:40

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      Very good no cut outs

      I have been with virgin for a few years and since then they have improved greatly in their coverage of their service and their prices regarding pay as you go tariffs. Before I used to struggle to get a signal within my house but over the last year or so I started receiving more bars on average which resulted in virtually no cut outs during calls and a much higher quality regarding calls. Since then they have started to offer mobile internet at a cheap price which I use often but I always opt in for the 30 pence a day option which is more than enough for my usage. There is also virgin messenger available which is similar to windows live messenger but adapted for virgin mobiles. It only costs two pound fifty a month but the best part is that they offer six months which is more than enough to test the service. Overall a very good network.

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      09.06.2008 19:17
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      in general, they are letting people down

      s far am concerened, virgin mobile is rubbish, i bought a new phone from them on the website,payment went, recieved an email that i will receive my order the next day, it never came, i later received another email that my order will delieverd on monday, it never came, i called the delivery company, and they said, they are yet to receive the order from virgin, i called virgin and they said they are looking for my order, i was put on hold for mor than 20 mins and these 0845 numbers cost alot, i called virgin five time, same old story, sent two emails, no one got back to me.
      i am so disappointed, this is my first time with them and wont be going back again.i have requested my money back, rating is 0% over 100, will never ever go back again to virgin mobile again, very disappointed

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        06.02.2007 20:52
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        Absolute rubbish

        I am absolutely disgusted by Virgin mobile. My son has had his phone since November and still he cannot use it because he has an O2 sim card. We are now on our 3rd phone and it is still locked and no one seems to help. We just keep getting told "we will write to Sony Ericsson for the code to unlock it". I am sick to the back teeth with Virgin and would never buy a phone from them again.

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          28.12.2003 23:17

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          Lousy Customer Service - Advantages: good phone, light weight - Disadvantages: Virgin Mobile's customer service

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          18.10.2003 06:13
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          i recently had an old phone i wanted to use, so i thought i'd buy a sim card pack. the cheapest deal was virgin mobile, which cost only 10 pounds including 5 pounds free airtime. it was simple to use, with pay as you go, with no extra charges, line rental, contract, etc. i'm happy with this service, although i have nothing to compare it to as i only arrived in the uk. there are many features i like about the virgin network : - texts are cheap, only 3p to other virgin users, or else 10p - its free to pick up voicemail..which i think is the only network to do this - you can pay using direct debit with no extra charge for itemised statements (while most other networks do). other ways are using credit/debit card, e-top card or vouchers. - if you spend over 30 pounds in a month, with direct debit or card, you can get 10% airtime back next month. - an easy to use free help service, by dialing 789...where u can check your airtime balance, topup, etc. -this isnt so important to me, but they have a sevice called virgin xtras...where u can play games, get the latest news and gossip. if you like, you can get free texts about topics that intrest you like the latest footie scores. - if you're unhappy with their service, its easy to cancel, and they dont charge to unlock your phone, (provided you've spent 30 pds airtime) while other networks can charge upto 35 pounds. as with every network, there are also problems, but they are not major: -i had some trouble setting up my mobile to their voicemail, as it wasnt a virgin mobile handset, the problem sorted itself after a week. - one thing i dont like is that you have to pay to talk to their helpteam, (10p/min) which shouldnt be the case if there is a problem or mistake thats their fault. -international texts can only be sent to some networks. i have many friends outside uk, and many havnt received my texts, even though virgin claims their
          networks are compatible...and have still charged me the 20p for the text. A breakdown of their charges: Calls to landlines and Virgin mobiles: 15p for the first 5 min of each day, and 5p/min after that. Other Networks are 35p/min peak and off-peak. Texts to Virgin mobiles is 3p, other networks are 10p, international is 20p. Voicemail retrieval is free! Their international rates are reasonable : Calls to Ireland/Guernsey/Isle of Man/Jersey is 15p/min. USA/Canada/Aus/NZ is 20p/min. Europe/China/HongKong/Malaysia/Spore/Taiwan/S.Korea is 40p/min and the rest of the world is 80p/min. Overall I like Virgin, because their tarrifs are good. They buy their service from T-Mobile I think, so its esentially the same network but I think their rates are better than T-Mobile. If you are someone who makes a lot of calls during the day, then you may benefit from their fixed rate. Its also good if a lot of your mates are also on Virgin, because texts then only cost 3p! If you use your mobile a lot, it would probably be better to arrange a pay monthly contract with another network. But for someone like me, who doesnt make too many calls, Virgins good. What I like most is that i essentially bought a SIM card for 5 pounds, and my credit lasts ages...so I get a cheap deal without contracts.

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            13.04.2003 21:41
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            Now, Virgin Mobile haven't been going for long- I think it was 1999. They are not there own though. They are a joint venture between Virgin Enterprises and T...Mobile(formerly one2one). They have there own tarrifs, own wap/info service, own pay as you go voucher, own logo, own check how much credit you have service(if on pay as you go) the only thing different is that the coverage and reception is through T...Mobile(I think). I got my mobile for Christmas 2002 and I have written a review about it- The Nokia 3410. I did put a bit of information about Virgin Mobile but I will dedicate this review to V Mobile. I really like the virgin group- V Atlantic, V Trains, V Holidays and even a not so famous Virgin Cola! When you get your phone it will come in a red box with someone at the side looking as if they won the lottery. On one side of it there will be a Manufacturers list of featuares.(eg. I had Nokia because my phone was a Nokia). Virgin list the phones features on the other side. There will be a silver tape securing the box and it says, "security seal, don't touch". Now you are allowed to open it when you have bought the phone(obviously!). Inside will be your manufacturers guide with how to use your phone. Then there will be a pack with a sim card in attached to a card with your phone number. It tells you what to do at the top- "push me out put me in", clearly meaning push the sim card out and put it into the phone. When you open the next bit of the pack it says, "turn me on", which means simply turn your phone on. You will then come to a guide called, "JOIN". It provides information about tarrifs of V Mobile and how to use there services. Another product you will find is a flimsy plasticy case. On one side is a quickstart quide to your phone, again with somebody looking as if something really really great happens. There will also be an insurance guide and a helpline booklet in the case. The
            case is smart. The tariff is the same for Pay as You Go and Pay Monthly. They do not have off peak, peak or Weekend charges like some other crafty networks do. Wap and standard calls cost 15p per minute for the first 5 mins each day, 5p per min thereafter. This is quite good. Calls to other networks is 35p. Text messages is 10p which is what most networks cost. They also have VirginXtras costs which are like 10p to 30p. To use VXtras you do not need WAP. A great useful feature is that to use VoiceMail, you do not get charged for this. If you have Pay and Go though, it is weird because you still need airtime left even though it is FREE. The tarrifs are good because of no Peak, Off peak and Weekend charges like most do- 50p some networks do on Peak charges. Thye always give you £5 airtime on pay as you go to get started. VirginXtras is super!!!! There is no more- I need a WAP phone to listen to information. They have a number of 4321 which is voice activated. You do not speak to a live person but you speak to a recorded person who goes through options. For example if you say Entertainment it goes through a list of enteratinment options. Watch out though! Because you speak to a recorded person you need to say the topic carefully as it is Voice Recognition. They have sport, news, entertainment, horoscopes and lots more! If you have a WAP phone then you can use that for VirginXtras. Alternatively you can ring a number for each topic by selecting VirginXtras on your phone munu and scroll down the topics and select the one for you. The number will dial. I honestly do not know if you speak to a live person or what as I never tried it. I have tried WAP and Voice Recognition. They are both great! On the internet, you can register your phone. Alternitively you can ring them up on 789 or on there Customer Service numer. They have a mail order for registering in the JOIN pack. You can have a password on on the internet you type in your mob. number and you
            r password and there is a lot of services. If you go onto VirginXtras when your logged in you can set up for free TXT alerts for your favourite thing- lotto numbers, music news, latest news, whats on at your cinema, whats on telly, horoscopes, sports(selection), new albums, albums and singles chart and lots more. So, even if you haven't got a WAP phone you can still see Sports news, scores, music news, whats going on and loads more- it's so inovative! To check your balance if you've got Pay as You Go then dial 789 and they give you how much airtime balance. Whatever payment method you are on you dial this number and after your balance(if you've got Pay as you Go)it will take you to a menu where you can do a lot of things. As for reception- it is good. They cover about 98% or even 99% of the country. On my phone and I imagine on everyones it shows the level of reception. It looks like the battery power meter. Occasionaly you get poor reception or sometimes none at all but this depends on your position and location. I imagine all British Cities have good coverage as mine does and most towns and suburbs(my house in the suburbs is fine) will I suppose too. Rural locations may differ- some being great while some being poor. Don't forget it is only 1% or 2% of the country with not very good Virgin Coverage. It shows on the website and the brochure a colour coded map of The UK with dark red being good and extremely light being not that good. The internet I think has a feature where you type in your PostCode and it tells you if it is good or not. I have heard quite a lot of complaints of the V Mobile service but if you look- most of them are in 2000. I hope those people if you still have a V MObile phone have found them good and I hope anyone who buys them find them good. They also have some great offers too- My phone was supposed to be £99.99 but when you bought £20 airtime they gave you the handset for £79.99 which meant you
            still spent £99.99 but that had £20 airtime plus the free £5 airtme they give you all the time- offer or no offer. That was a Christmas offer and they always do offers. Another fun service from Virgin- Every Virgin(or most) including this has funny brochures and products. There Christmas Mobile brochure was set out like a Theatre Play saying- "My my what big offers you have- all the better to thank you with!. Well done Virgin!

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              20.09.2002 22:24
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              Did you know that Virgin Pay as you go is one of the easiest ways to cut your big phone bills? Yep, its true. I have just left my contract line and become a pay as you go subscriber. Not only that but im able to use my old phone AND my old number. All of this for £10 and that includes £5 worth of free calls! so really its costing me £5 to get away from big bills of £50+ a month! Viring mobile can be found online for more information. Go to: http://www.virginmobile.com Its a fairly straightforward site that can be a bit hard to find what you want. While they rely on gory graphics, the navigation is hard to understand. I kept getting ost trying to find my phone deal that I wanted. Anyway, it lists all of the options that are available to the user. you can: Become a Contract user with a phone supplied. This will still cost you loads of money. Become a Pay as you go customer with one of their phones. These packages start at about £69 for a basic phone that includes the SIM card and phone number. Become a Pay as you go customer with your own phone. This costs £10 and includes £5 of free calls. you need to check your phone is compatible which is done on line with a small form you fill in. you need to enter your Phone ID number. This can be found by pressing *#06# . My phone was compatible and the sim card and service pack turned up within 48 hours. I was then back on air within minutes, straight out of the box. Become a Pay as you go customer with your own phone AND old number. This costs no more money but requires your old number to be "ported" across from your old network. You need to request a PAC code from your old network and then pass the info to Virgin for porting. It takes about 5-7 days. This way you dont go through the hassle of changing numbers. Also available on the site you can buy accessories for your phone. You can also buy ringtones and graphics to use. A handy
              place to do your phone shopping. They also provide a free service called Virgin Xtras. This offers another free service to customers on line that includes help, news, information, topping up methods and more. Customer service. This could do with improving. When you ring up for help, you first have to navigate a larg menu system. This is to route your call more efficiently. Then you go on hold for an eternity until someone eventually answers. They then have to pass you onto someone else. This makes a mockery of the menu system. However the staff are very friendly and helpful, if a little too busy! Coverage. This too is a bit of a let down. Compared to my Vodaphone coverage, my mobile is out of signal all too often for my liking. I dont know why because I thought they used a similar system. It is even worse that Orange i nmy area which is particularly weak. Getting 5 bars worth of signal is somewhat rare around here for virgin. Help/topping up. This is easy to get and easy to top up. there are a variety of methods to top up. These include an E-Card to buy credit on. This is registered to your phone and pretty instant. You can also buy vouchers or register your debit card with them and buy as you go. The help menu on their operastor number is free and a great source of my info. Just dial 789 on your Virgin mobile. Overall. A weak signal in places means its not that great. However a cheap deal and free credit cannot be turned down. Worth investing in if you need to reduce your bills.

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                05.03.2002 22:56
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                I was thrilled with my Virgin Mobile account, I honestly couldn't find a better deal anywhere, especially as I don't use my mobile enough to justify a £15 a month contract (I have a landline and internet too). Also customer service at Virgin are brilliant...friendly, intelligent and helpful. Oh dear! I was looking around on the net this morning, keeping myself up to date with tarriffs, and was really fed up to find that one2one are offering a cheaper pay as you go deal. 30p min for first 2 mins of day, then 5p per min to land lines and other one2one mobiles, 30p min to other networks. I suppose it was bound to happen, with Orange matching Virgin pay as you go prices too, but I must admit I'm disappointed. Now I have to decide whether to go through the hassle of changing to one2one or sit it out and see if Virgin rise to the challenge and bring theri tarriff down too.

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                  05.02.2002 01:37
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                  This is my own personal rant regarding the Virgin Mobile customer service department. While I was more than haapy with my phone and the tarrif, I hit problems when my phone was stolen. Let me explain, prior to this I had put my mobile phone number on several very important documents. When it was stolen the recipients of these documents could not contact me. I called virgin mobile to enquire how long it would be before my phone was replaced under the insurance policy and was told it would be several weeks. I explained my predicament and was told at the first instance to buy another phone and then take it back to the shop for a refund when the insurance claim was completed. I thought that this did not sound like company policy and decided to phone again and speak to someone else to see if they would say the same. The second person told me there was nothing they could do and the terms he used were not very polite. By this point I was losing my temper, but as I could not manage without the phone, my boyfriend persuaded me to phone on more time. The third representative that I spoke to had the foresight to ask if I had an old dual band phone at all (which I had). He then sent me a new sim card. I decided not to pursue the insurance claim as it would have been more hassle. As compensation for the countless time spect on the phone to customer services at my own expense, Virgin gave me less than one pounds call time. I feel that Virgin should provide their staff with adequate training, so that they do not contradict each other and make customers angry. As a result of this episode I have switched to Genie mobile and have so far had no problems at all.

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                    13.01.2002 20:10
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                    Okay I admit it, I was one of those people who regularly wrinkled their noses and looked away in disgust whenever a mobile phone was ringing, be it on the bus, in the streets or simply at the pub. I just couldn't understand how somebody could spend hours glued to a mobile phone talking to someone who was sat in the pub next door to the one they themselves were sat in, while their own mates - sat right next to them - didn't even get to exchange a single word with them, or how some people just insisted on sharing their life story with other innocent passengers or pedestrians! To be honest I still don't quite understand this phenomenon, but after frequently missing my bus (and thus not being able to meet people at the times we had agreed) or not being able to reach friends while out in town, I have now come to appreciate the fact that a mobile can come in handy in various situations, let alone be a life-saver should anything happen to someone when they're stuck out in the middle of nowhere. Since I had made my mind up that I was finally going to join the 'mobile revolution' (better late than never I guess!), I started looking around for a suitable handset. I knew I didn't need any fancy gimmicks such as snap-on covers or exchangeable screensavers, plus I also didn't just want the mobile that 'everyone else' had, but I still wanted a stylish phone with useful features. I finally decided that the Motorola Timeport 250 suited my needs perfectly, since it is a tri-band phone and I would therefore be able to use it abroad, such as in the USA, Australia or South America. Can't afford going to these places as of yet, but Australia is definitely a place I want to see in the next few years! It also had some other interesting features, such as the ability to use it for fax and e-mail or the infrared interface which can hook up to compatible handhelds or laptop PCs, converting the phone into a portabl
                    e 56Kbps modem - plus it's very stylish indeed and I am just a sucker for all things silvery! ;-) But then I encountered a little problem! Knowing that I would never become a 'phone junky' but would use the phone only for occasional calls and texts, I knew that a 'pay monthly' phone was hardly worth it - to my shock and horror, the phone that I had already fallen in love with only seemed to be available on pay monthly schemes, at least on the major networks (BT Cellnet/Genie, Orange, One2One, Vodafone) that I had initially checked out! Ready to give up the idea of ever becoming the owner of a mobile, I put the idea to the back of my priority list and forgot about it for a while. Then one day I remembered the adverts for Virgin Mobile that had been on telly over Christmas 2000, and decided it was worth having a look at, so I checked out http://www.virginmobile.co.uk. To my surprise, they actually had 'my' phone among their range, and their tariffs seemed very reasonable for both scarce and frequent phone users. So off I trodded to our local V.Shop, got my phone and I must say that it was a very wise move indeed! So for anyone who wants to know about the marvels VirgineMobile has to offer, here goes... - - - The Range - - - While the choice of phones on offer is probably not as wide as with other networks, Virgin still offer something for everyone. From business users over style junkies to people who love a phone with as many customisable features and gimmicks as possible - It's all there! You can currently choose from 13 phones, including the very popular Nokia 3310 and 3330, the new 'QWERTY' ('Looks weird, sounds great' they say) Nokia 5510, the 'picture message' Sendo S200 phone, both stylish Sony J5/J7 phones and the Motorla T250 (or alternatively the stylish v.66). As I said, something for everyone. Prices range from £ 69.99 for the snap-on cover Alc
                    atel 303 to £369.99 for the flip-top Motorola v.66. Now I know that this might sound quite expensive, seeing as though you could get many of these phones for 'free' with some 'pay monthly' scheme or other. But even though you pay only around £30-50 less than buying the phone directly from the manufacturer (i.e. not bound to any network), the service and the cheap flexitariff as well as all the extras you get when you buy a phone over £100 make this a very good bargain indeed, plus you only need to have spent £30 in call vouchers to have your phone unlocked should you not be entirely happy with their services. - - - What you get - - - When you buy your phone from Virgin, you also need a £10 service pack which includes your SIM card (staff SHOULD remind you that you need the SIM card, but sometimes they forget to mention this and you could be in for a nasty surprise when you get home, unwrap your phone and discover that you can't actually use it! Thankfully, their website makes this clear). Included in the service pack is everything you need to get started, including an explanation of their services, a handful of cards to pass on your new number to friends and family and a £5 airtime voucher to start you off. You can also buy the service pack separately, so you can join VirginMobile with any unlocked handset. They had a £20-off offer on their mobiles when I bought mine, so the T250 (normally priced at £149.99) was already down to £129.99. In addition, you also receive a rucksack and a £20 airtime voucher with every phone over £100, plus a £3 ringtone and logo voucher (which buys you 2 of either) if you buy a compatible phone. So with all this included, my phone and SIM card had only actually cost me just over £110, which is pretty good for a pay as you go phone. You will also get a charger (well yeah that should really go without saying!) and a basic hands-free kit with your phone, as well as some p
                    hone-specific accessories such as phone-PC links, software or belt clips. Apart from the manufacturer's manual, you also get a Virgin 'Quickstart Guide' and 'Accessories Guide' which are specific to the phone you just bought and can come in pretty handy if you want to get started right away (you have to charge your battery first though) without trawling through the whole manual first. All in all a pretty handy package, and the £25 of free calls are obviously a welcome extra, since you have just spent quite a bit of money on a phone and don't want to start paying for call vouchers straight away! (And believe me, those £25 last 'forever'!) - - - Payment Options - - - All Virgin phones are initially set up for pay as you go by vouchers, which you can buy from any V.Shop, order online or get in most major supermarkets throughout the country. Topping up is pretty straightforward - you buy the voucher, scratch off the silver coating over the code, ring 789 on your Virgin phone and follow the instructions to instantly top up your phone's airtime balance. Easy even for a mobile novice like myself! If you can't be bothered with going out to buy vouchers, you can also choose to 'pay as you go' by credit or debit card. For this, you need to ring their customer support (this costs you 10p for the entire duration of the call) and let them run a credit check on your card details. If you pass, you can now top up simply by ringing 789 and following the instructions, or alternatively select 'top up' from the Virgin X-Tras menu on your phone. While I do not have a credit or debit card, I still find this a handy option since I know quite a few people who have neither a V.Shop nor a larger supermarket in their vicinity, but still want to keep total control over their spending and therefore want to stick with 'pay as you go' rather than paying monthly. And speaking of 'p
                    ay monthly' options - yes, Virgin offer that as well (with Direct Debit), but with a big difference. Even on 'pay monthly', there is no service charge whatsoever, which means that you can keep running your phone at the same costs but don't have to worry about running out of airtime. - - - What it costs - - - As I said before I am pretty much a virgin (Argh, bad pun!) when it comes to mobile phones, but after looking around and comparing the tariffs for most UK networks, I still feel that the tariffs are very competitive, suitable for most users and also very straightforward. The tariffs are the same whatever payment option you choose, and while some 'pay monthly' offers from other networks feature slightly cheaper rates, the lack of a monthly service charge easily makes up for this, and compared with most other 'pay as you go' services they are a bargain. Virgin do not make a difference between on and off-peak calls, so you can use your phone at any time of the day without worrying about extortionate peak rates. Of course, if you use your phone very frequently but only during off-peak times, you might be better off with a network where off-peak calls are very cheap. Personally prefer the Virgin way though since I finish work at 4:30 pm and often need to make calls when I am planning on meeting someone in town or when the bus service proves so unreliable that I need to ring hubby and beg for a lift home or else be stuck at work all night! The basic rates are as follows: Calls to Virgin mobiles, most UK landline numbers, WAP service and freephone numbers are charged at 15p/minute for the first 5 minutes a day, then drop to 5p/minute for the rest of the day. If you make very short calls an a daily basis this might be a bit expensive (although 15p/minute is still pretty cheap compared to other networks, in particular compared to peak rate calls), but I personally do not use my phone on
                    a daily basis. I rather use it when I am out and in such cases I often make quite a few calls to various people or occasional longer calls to hubby or friends, so 5 minutes are easily spent on the phone. For example a 10 minute call will cost 75p for the first five minutes, but since the charges then drop to 5p/minute you only pay £1 for the total call, averaging out at 10p/minute, and obviously getting cheaper as you keep talking. The good thing is that international calls (charged between 15 and 80p a minute depending on where you call) also count towards the 5 minute 'barrier', so a 5 minute call abroad will automatically lower your standard charges to 5p. Voicemail retrieval is absolutely free (as long as you still have any airtime left), which is a really handy feature since most people do not keep their phones on at all times and checking your voicemails can end up pretty expensive if you have to pay for it, especially if you have a lot of messages waiting for you. Calls to other networks are pretty expensive at 35p/minute, but I know quite a few people who use Virgin, and most of my other calls are to landlines so I am not too bothered by the occasional off-network call. In addition, it is common practice for all mobile service providers to charge quite a bit more for off-network calls, and 35p for a peak call is not 'too' bad compared with the ~50p that most other networks charge. Text messages are charged at 10p/message, which is pretty standard. You can also text abroad (for 20p/message) to selected networks, although I have found out that even though Switzerland (where I come from) is not on the list of networks on their website, I can still send messages to all my friends there, so even if the country or network you are wanting to send a message to is not on the list, it might still be worth trying it out! - - - The Service - - - The services offered by Virgin are pretty standard
                    , but still quite comprehensive. The standard services include free voicemail, text message service, caller display, call waiting, itemised billing and fax/data calls, WAP service and MP3 service for compatible phones. Some services, such as itemised billing, are only free for 'pay monthly' customers, but for a one-off fee of £15 this can be set up for 'pay as you go' customers. Unfortunately, you do not get a 'remaining airtime' display on your phone, but you can easily check your balance by ringing 789 for free and waiting for it to come up. This is pretty straightforward, although it can be a bit annoying if you are trying to check your balance in a busy place like a club or a pub. Extra services include optional insurance (£20/year), call diversion or voicemail plus (which allows you to store 30 messages for 3 weeks) as well as the 'Big Bonus' offer, which allows you to get 10% off your charges if you spend more than £30 in a month. If you have access to the Internet (you obviously do if you are reading this!), you can also sign up for Virgin Xtras, a service that provides you with fun, text games, information (like sports news, lottery results etc.), screensavers and ringtones as well as access to information through WAP. You have to sign up on their website before you can use this service, and you can then customise you account online so you don't need to pay for WAP calls in order to get your Xtra options tailor-made for your needs and interests. Virgin use the One2One network, which covers 98% of the UK and has so far proven very reliable, bar a few understandable exceptions such as Christmas or New Year's Eve. Should you have any problems with the service, you can quickly get in touch with the Virgin team on 789 on a Virgin phone or on 0845 6000 789 on a landline. So far I have not had any trouble, neither with the service nor the phone itself, but should I ever experience such prob
                    lems I will update this opinion to report on how the service dealt with it! - - - The Verdict - - - Although I have not got much experience with mobiles and other networks, but so far I am very happy with the Virgin network. In spite of initial 'playing about' (especially with the WAP service) and frequent calls and text messages over Christmas and New Year, I still have more than £10 left of my initial £25 of airtime, their services are easy to use and I am considering to change to 'pay monthly' by direct debit since I am content with the network. The tariffs work out well for most users, whether occasional or frequent, and the additional services are also very affordable. The handsets available with Virgin offer something for everyone and the £10 service pack is affordable enough to make switching networks easy, especially if you are not prepared to fork out for line rental even when you don't use your phone. If you are not satisfied, there is a 28 day money-back guarantee and as mentioned above there are no charges for having your phone unlocked as long as you have spent £30 with Virgin. All in all Virgin is a great network for everyone, and since there are no obligations in the form of line rental, you get a great choice of handsets (which are often only available on 'pay monthly' on other networks) and competitive call charges without losing control of your spending. I don't regret connecting to the Virgin network, and I am sure that most of their customers would agree that their no-fuss service is among the best currently available in the UK! (c) 2002, Redhead23

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                      29.11.2001 21:38
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                      Guess you can call me a Virgin junkie but when it comes to their products they know how to break the mould. I've had my Virgin mobile now for almost a year. I'm on the monthly scheme. Not the usual pay monthly contact as you dont pay for line rental and there are no contracts to sign. The reason why I choose this scheme was because you cannot use your Virgin phone for roaming whilst on the pay as you talk scheme. You can switch from PAYT to monthly before you go abroad. I travel quite a lot so went straight for this option. My monthly phone bill hardly ever rises above £5...this month it was actually 0!! The basic cost of Virgin mobile handsets are a little more than what you would pay for other pay as you talk phones, but there is a huge range to choose from anything from £40 to £300. I choose the Motorola Timeport 250 as it's one of the few mobiles that will work in the US as it's a tri-band phone (cost me £150 but it also does and has everything you could imagine on it - still finding new things on it now!!!). Virgin use the one2one network in the UK - make sure you check coverage first - where I live in Lancashire it's quite patchy. Tri band phones are few and far between. When I saw that Virgin sold one...what other choice did I have!!!! The basic call costs are 15p for the first 5 mins and then 5p after that (that's per day, any time of the day) No off-peak tariffs to worry about. If you spend over £30 a month on calls you get 10% of your spendings back as air time (call credit) the following month - note this does not apply if you have been roaming!!! Voice mail is free to call. Texts are 10p to send. Whilst roaming in the US texts are 30p and calls costs approx. £1 a minute to the UK. Itemised billing is free with the monthly scheme. I also got 12 months free insurance with the phone. The customer service department is pretty good and easily reachable via phone/email. The phones
                      are now available in many shops. The website gives clear and easy to follow information about all it's handsets and calls costs etc. I ordered my phone from the website. Delivery was excellent and was delivered exactly for when I arranged it (even to the nearest 5mins!!) They only thing that I find strange is the fact you cannot use your Virgin mobile with the 'earth calling' system on Virgin Atlantic planes - the system where you swipe a card through the phone on the aircraft and all your mobile calls are then re-directed to the phone on your seat whilst onboard the aircraft!!!

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                        18.10.2001 02:08
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                        • "Need some clever mates"

                        On the train home from work with some work mates, I received a text message from Virgin on my Virgin phone advertising their 'Who Wants To Be A Millionaire?' Competition. We were all bored after a hard day and decided to get together as see how we would do at it! SO how does it work? You need a Virgin phone. Firstly you send a text message with just an 'M' in it to telephone number 2250. In return you get a brief introduction and have to reply with a 'yes' text message to the same number to start. If you don't know the game very well you can visit the virgin website at www.virgin.com and click'mobile phones'. I advise this as there is little guidance on screen - if you know the game from watching on TV you'll find this dead easy. Each text message you send costs 20p but if you have a couple of quid to spare that's not all that bad. How do you play? Virgin send you a question with its value from 100 up to the million and along with it you get 4 possible answers listed on your phone with A,B,C,or D next to them. All you have to do is send a text message to 2250 witin 2 minutes with either A,B,C,or D on it in response. When there's a group of you it really helps as you can get quite far. We all waited excitedly for my phone to bleep to see if we'd got the answer right. We kept getting it right and were shocked and stunned to say the least! Can you ask the audience? Yes, in addition to the A,B,C or D options you can send a text to request 50/50, ask the audience and extra time. We didn't use any of thses as the train journey only lasts 20 minutes and we were running out of time! Eventually we tried guessing just to end it as we were really keen but couldn't really play once we got off the train! We just kept guessing them right until we got to the 250,000 question. I got it wrong and recived a message syaing what the correct answer was and recommending I check the virgin
                        website to see if I was on the Hall of Fame! The top 5 in the hall of fame get £1000 worth of Virgin Music vouchers which is pretty groovy. Not as groovy as a million but we enjoyed ourselves all the same. With our 125,000 we got the same as the people at the bottom of the hall of fame but our time wasn't enough to get us on there. Any Tips? I didn't have many spaces left for text messages so I had to keep deleting the questions once answered to allow new ones in. This could have been behind my slower time! Be prepared to spend about £3 if you get far with it! Get a crowd round you, you could always have your spree round the virgin megastore together! Remember you can Walk Away abnd save the points you've won by sending a 'w' message. i haven't tried this and found nothing on the web site to tell me what happens with your points - I would hope, but I doubt, that you could carry on where you left off. This is great entertainment and better than a regular phoneline. You can stop when you like. Cheer up that train ride - it's really a good laugh and you could win a grand!

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                          25.08.2001 15:59
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                          I have to admit I am not the technical kind of person so me having a mobile phone is like a puzzle to play with and not something that bothered me if I had one or not. However, I brought one last Christmas for my husband, with him working the best part of the day we thought it would be nice and handy for emergencies or just for a chat from time to time. Time to time then became a regular occasion and cost wise was working out quite expensive in the long run. We decided that monthly contract would be more suited for his needs as most come with free calls for the month. So to save the phone from not being used I decided to utilise it for my own personal needs and 9 times out of 10 when I go out I always take it with me, it has served its purpose very well, and means I am always in touch if needed and stuck for any reason it can be solved with the use of a phone and a quick call. Buying the phone ---------------------- When I purchased the phone and decided to choose Virgin, it was a little difficult as there are so many options and tariffs from other phone companies available. The deciding factor was the cost of call charges and as this phone was going to be used more in the daytime than any other time 15p for the first 5 minutes and 5p there after up until midnight appealed to my husband and to myself too. The phoned cost just £29.99, it was a bit of a basic phone an Alcatel DB Black, with very few features in fact none that I can scream and shout about or get remotely amazed over. Along with the phone we had the usual pieces included for free i.e. hands free kit etc. The fact was it was cheap, that was until we realized that we had to buy a service pack that consisted of the sim card and a few bits of service information. This cost a further £10 but had £5 worth of calls included. We purchased our online through the Virgin web site with our debit card but because it was ordered online we had the added bonus o
                          f insurance premium for the phone paid for free against lost, theft, damage, accidental damage, which would have cost £15. This proved invaluable to us as it did kind of get damaged by accident. My wonderful husband was on his way home from work with mobile phone in his back pocket as he sat down on the bus. Crunch he hears as he just killed the phone by snapping the ariel off, typical he was due to hand the phone to me as his was on order. Any way a few days passed and I was getting a poor signal that seemed to be getting worse. Then I remembered about the policy and dug it out of the unit. On the phone I was, explained to the lady on the phone what had happened to the mobile so she put me through to the right department. I was then explaining to another person what had happened so she filled in the relevant forms and then sent some forms to me to fill in and send off. Before finishing with the lady over the phone I then asked what would happen to my phone? Would it be repaired? Or would it be replaced? She assured me that in this case it would be a straight swap for another phone. Around a week later the forms came, on close inspection and careful reading it stated that there would be a £15 access charge for all successful claims but after thinking a new phone would cost more decided to claim any way, got all the forms filled and in the post, had to buy my own stamp and envelope mind you (no wonder the Virgin guy is so rich). Within just a few days my phone rang saying that they had my replacement phone but they would need to have authorisation for the £15 access charge then they could get my phone to me the next day, that was that all done. The next day my phone did arrive by courier, I signed for my phone and handed over my broken phone. Looking at the box I notice all these nice messages saying your phone has been cared for and just like new, etc. So it was no surprise that what I had been given was not a new phone but a second time
                          user one. I wasn’t too p***ed as it was in better condition and did look like new but most of all worked with great reception. Did I say work, will technically it did work provided you just had it kicking about and using it on stand by, but the moment you would try to call someone or just to check your balance via the info line the battery would die. It was obvious to me that the battery was a duff one, where it would normally take 30 minutes to fully charge it was saying that it was charged in less than 5 minutes. I then rang them up once again and let them know that my replaced phones battery was playing up, no problem we will order a new one and have it sent out to you, should be there in the next few days, just dispose of the old battery. Nearly 2 weeks later it finally arrived and I have not had any problems with my phone ever since. One thing I will stress is that if the replacement phone should get damaged in any way it would not be covered as the policy is now void as it only covered the old phone. The tariff ------------ With Virgin tariffs you have one rate to go by for all local, national and Virgin to Virgin calls, these are set as follows: 15p per minute for the first 5 minutes of every day 5p per minute for the rest of the day after the initial 5 minutes Voice mail retrievals are free provided your phone is in credit Virgin information line is also free as it is a pre-recorded service 10p flat rate for calls made to the Virgin Mobile team 10p per text message sent 10p per minute for 0845 and 0345 numbers 35p per minute for other mobile networks 15p per minute for The Republic of Ireland, Isle of Man, Jersey and Guernsey 20p per minute for US, Canada, Australia and New Zealand 40p per minute for Europe and some Asian countries 80p per minute for Other countries To top up your phone you can eithe
                          r buy a airtime voucher from most shops, online using a debit or credit card, via you phone and keypad to type in the relevant numbers of credit/debit card or code on voucher or over the phone. Airtime is then added pretty quickly well within 30 seconds. With no service time or any other cost included what you pay on call goes all on calls. Phones available ------------------- Phones will cost anything from £39.99 to £ 299.99 for basic models to ones that have modems, infrared interface, personal organisers etc. All included in the price is a service pack, which is basically your sim card to connect you to the Virgin network along with £5 worth of calls. When we got our phone the cost of the sim card was not included but now it is incorporated in the cost of the phone. I have to say that they do have quite a range of phone but at the end of the day really does depend on what type of phone you would like and what price you really want to pay. Conclusion ------------ Virgin is just right for me as it is used at variable time through out the day and any other kind of tariff would work out expensive as it is I can make £10’s worth of call last around 2 months. If it was a case of my phone not being used in the day but more weekend and off peak calls then I would try another tariff but as it is, it is just perfect.

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                            09.08.2001 01:08
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                            When it comes to choosing your mobile phone network Virgin really is in a league of is own, with its only real competition coming from Orange. Unless your a 100% off peak user then you really cant go wrong with Virgin. With its flat rate charge of 15p a min at at all times there is never a time of day you will feel reluctant to call, also after every 3 minutes of call time the price of calls will go down to 5p a min. The really funny thing being is Vodaphone think they can get away with charging its customers 25p a min at all times, I mean they have no other advantages over Virgin so how can they compete? One of Virgins best assets is its free voicemail service, being able to listen to all your messages without knowing your eating into your credit is really good to know. One2One also offer this but then they are having even more of a laugh with its customers by charging them 30p a min at all times?? If your a frequent txt messenger Virgin falls behind Orange in this category by charging 10p a txt to Oranges's 5p. However Vodaphone looses out again in this category at charging 12p a txt message. Virgin make it up to you again though by charging 35p a min at all times to phone other networks. One2One do beat Virgin here with 30p a min at all times to other networks but its other rivals slump behind, charging as much as 50p a min. Virgin give its customers the choice of a huge range of handsets, some even exclusives to the network. Weather you want a mp3 phone or a simple Nokia 3310, Virgin have it all. Another exclusive to all Virgin phone users is its service named Virgin extras. With this you can listen to Virgin radio on your mobile, purchase with your mobile or even see whats on at the cinema this week. Other networks offer similar services but I find Virgin extras by far the best. I have heard people on Dooyoo criticize Virgin for its bad reception, however all I can speak on is my own experiences and in Bristol Virgin has
                            excellent reception. Virgin doesn't come low on any of the categorys you must consider when choosing your network. The only phone users I would recommend not to go Virgin are frequent off peak users, who spend a lot of credit on txt messages. To all other people I see no other reason not to choose Virgin over the other networks.

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