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Where do I start with these little Blighters?! Well, the story starts a rather long 2 and a half years ago. I regret having upgraded my phone with them & having to have another phone for a whole year!
They were quite cheap to start with & then when you receive your first bill you realise the added extras. You can only have one payment date which is the 14th of the month, this is not the most convenient of dates as I'm paid on the 25th & can sometimes spend more than I should (as we all can sometimes!) All other bills & other phone companies I have been with have a flexible payment system & you can change the dates to work around a couple of days after payday - these do not!
You then find out they also charge you £1.50 for the admin charge of not paying by Direct Debit!! (I only put up with this as it's cheaper than the bank charging £30 to go overdrawn!) Then you get a £1.50 charge for itemised billing! So the £11.99 line rental looks great until you get the bill with all the added extra's. I get 50 free text messages & hardly use my phone & the bill is still around £30.
The customer service is terrible, you call up in the week at the weekend, in the evening, in the day! Any time & the first time you get through a message tells you they are too busy & to call back later followed by a the dialing tone again! I think you should at least get the choice of holding or not, there is nothing worse than being cut off at the end of a recorded message! This has happened every time for the past 2 years! You then get through on the 2nd call & have to go through a lengthy recorded message process & then have to wait listening to them advertising other things to you - this infuriates me as I'm not happy with the product I have now without having to listen to other products being rammed down my throat. I asked them why they were always so busy & they said they have some new people in the 'nursery' They obviously haven't made it out to the big bad world yet as the waiting times have not improved!
I once sent my payment for my bill & the cheque was 2p short (mistake anyone could make) What did they do..........? They barred my phone! Fully - this means no incoming calls or outgoing ones! (if you pay your bill late they would normally stop outgoing calls except emergency) But for paying 2p short they barred my phone fully! Well how rude!
I decided that I no longer wabted to have a contract phone with them & changed my phone to a Pay as you go, using the phone they provided. All I had to do was wait till the end of my contract (20th February 2002) & call up & ask for them to make it a pre pay. This will not cost me anything - a first for Virgin Mobile. This saved me about £20 per month & £240 per year. More than worth it as my Nokia 3310 is still ok & the battery is still going strong. I didn't have any problems changing over apart from them providing me with wrong telephone numbers and the wrong code number to give to Vodafone, altogether not too many mistakes! But at last I'm free of one of the worst mobile phone companioes ever!
I would not recommend them to anyone, they are well and truly cowboys and not to be trusted!
Also don't bother complaining by post - they will not respond! Charming!
Cheers for the read.
I have been with virgin mobile for 2 years now but i was especialy impressed with there service in the two daysso i thought i should let everyone know about it.
virgin mobile have always been a great tarriff for me as i send a lot of txts and txts to other virgin mobiles are only 3p each, and at the moment so are phonecalls to other virgin mobiles, which is just fantastic.
virgin mobile is not only cheap to communictate with other virgin mobile users because they offer a BUNDLE service, which means that you can get cheap calls and messages to all networks by paying in bulk for a specific package, the prices start from £&.50 so theres something to suit everyone.
its the benefits you would receive from a contract but in pay as you go form. and each month if you choose to continue to buy this bundle ad you have not used up all of your allowance then you can carry over what you have not used and it will be added onto the allowance of your new bundle. however you are not obligated to carry on buying bundles and after one month if you decide that its not for you then fine.
they also offer a rewards scheme called RED REWARDS and for every £100 pounds you spend with virgin mobile they give you £10 off your next phone purchased from there site.
last summer i realised i had £90 pounds in red rewards and decided to treat myself to a new phone, i called the number on the site, and after a 5minute conversation with the nice man on the end of the line it was all sorted. my phone arrived at 8:30am the next morning, only 12 hours after i made the phonecall, which i thought was veryimpressive. the phone came with a free sim card for my to give to a firend to take advantage of the cheap rates between virgin mobile, and it also came with £30 pounds worth of free credit!! the phone itself was £100 pound, so i ended up paying only £10 pound for a phone which came with £30pound anwyays, great!!
thursday night my phone decided to misbehave and start switching itself off, it has not had an easy life and tends to be dropped a lot and bounced about my handbag, so this was understandable, poor thing!
so i phoned the people at virgin mobile and explained the situation, and without any questions or anything they told me my replacement phone would be with me the following morning, and here it is today, 15hours after calling them i have my replacement. you cant beat they service they offer. i wouldnt change form virgin mobile at all!
I have got a pay as you go mobile with Virgin and have had so for six years. Virgin is giving me and all other Virgin users a chance to send up to a 1000 free texts a month to all Virgin phones, this started in April and continues till September this year they call it "a summer of free texts".
Given me and my partner are both using this network on pay as you go we will get a good deal out of this as we love to text each other whilst he is at work.
Virgin has other more long term offers. Not many Virgin users relise that they are collecting rewards. For every £100 that you spend you will get £10 to use worth of rewards. These rewards can be used to buy a new hand set and sim cards and it could't get more simple. These can be ordered online and delivered free to your door the next day.
If you have a Virgin mobile and you are not yet registered for Virgin I suggest that you go to the website and do so now. The web address is www.virgin.co.uk. All you need is the mobile phone number that you wish to register and a password that you won't forget. When you register you may have to wait until the next day to look up how many rewards you may have as they backdate all points you have ever earned on that number.
I myself wasn't aware of the rewards that I had been collecting over the years until a friend told me what she had got from virgin. As soon as I got home I registered my phone and by the end of the next day I had enough rewards to buy a new handset. I went online and had a look at what was on offer to realise that bad side was when you used some points you will automaticlly lose the ramaining points and start fresh over. I ordered a handset worth £100 and got it for free as i had enough rewards to pay for the set in total and I only lost a little of my rewards. This didnt bother me as I was happy to hear they were delivering this free on the next day. The type of phone I got is a Siemens SF65, which is a flip phone and also has a digital cammera on it to.
Over all I think that Virgin is a good network to be with even when the texts arn't free to other phones they aren't to badly priced. To other Virgin users it is only 3p and 10p to other networks within the UK.
Call prices are not bad either as the tarriff currently costs me 15p/min for the first three minutes and 5p/min there after. This seems to be on a par with other networks on pay as you go, and includes all landlines and other Virgin users. I've not checked the charges for other mobiles, but they round to the second, so there is no immediate charge - just give them a one-ringer and get them to call you, so long as you don't mind being despised.
I currently have a phone which is using the network virgin mobile.
Good points about virgin mobile is that they sell very cheap mobile phones. they are very good and very cheap at the same time. plus, it is 5p a min to other virgin customers after 5 minutes of talking to a virgin customer. so for the first 5 min, it is like 15p/min and after 5 mins of 15p/min it changes to 5p/min. The customer service is good too because i rang once and i was talking to a nice helpful woman straight away and she was ready and awake to help me out. i like that kind of service and attitude. It is also free, which helps a lot.
There are no rewards, no advantages like free texts, free calls but that isn't that bad.
overall i rate virgin mobile: 4/5.
Good Product very poor (not typical Virgin) Customer Service - Advantages: flexible costs, Virgin brand, good reception - Disadvantages: poor customer service compared to other Virgin Companies, complicated restricted marketing like "glue"
Shopping on-line is fast turning into a little addiction for me. It's not always that successful, but with Virgin it was! Ordered a new Nokia through Virgin at about 4pm on Saturday afternoon. Got an e-mail back very quickly to say the phone would be delivered on the 29th Sept 2002 (a Sunday). Found this a little hard to believe and decided I wouldn't make a fuss if it didn't turn up. Checked the Virgin mobile site on Sunday. There's a page where you can track your order and, sure enough, it said delivery pending. Phone arrived at about 5.45pm on the Sunday. Have to say I was pretty amazed at the service. Everything there. Phone up and running within a few hours. No delivery charge and £25 worth of calls all in all. Been back to the website since to get a new ringtone. Virgin's service and value for money are unrateable in this case!
At first looks, the Virgin Mobile website looks just like your ordinary e-shop, but there's much more to it than just taking your hard earned cash! Buying a mobile from the Virgin Mobile site couldn't be simpler - the site offers comprehensive info on all of its phone, and when you see the phone that's perfect for you it's just a matter of entering your details and you're assigned a delivery date (mine arrived within 24 hours, very impressive!!) Ordering online also provides the benefits of a years free comprehensive insurance, a handsfree kit and collection from your down if your phone should need replacing. The replacement process is also really simple, when I had a problem with my phone, I simply gave them a ring and my phone was replaced within 2 days, no (well OK, a very few) questions asked! But it doesn't stop there - The virgin extras service has recently had a massive overhaul, and all virgin customers can now configure their virgin extras to have horoscopes, sports results, music news, lottery results and loads more delivered to their phone by text message, and the 'Your Account' section allows you to manage your account online, including online top-ups. And to boot, if you're not satisfied with the Virgin service, or you simply want to use 2 sim cards with the one phone, they'll allow you to unlock the phone for free (other mobile networks charge up to £35!) If it's ease of use, fast and an affordable and completely customisable service your after, the Virgin Mobile website is simply the best!
Sorry but I couldn't think of a pithy title for this one. Virgin Mobile (http:/www.virgin.com/mobile) is a set of pages specifically set up to sell you Virgin phones online. I used it first about a year ago when it first went online and there were a few teething troubles, but they were quickly sorted out and customer service treated me well - giving me some free calls for the trouble I had... Am currently buying another phone from the site as a present for someone and the site does exactly what you'd want it to do. It explains the Virgin service (pretty good, no rental charges, phone calls have had a cut in price) and then profiles the phones you can use and allows you to examine all their features by moving your cursor over the phone keys. Pretty neat and not too fussy either. Then you get to buy the phone, selecting accessories on the way and adding a service pack of course (£10 with £5 worth of calls in it). You can also check if your current mobile phone can be converted to the Virgin network - adding to the service features. If you buy online at the moment you can get some pretty good deals - phones range from £30 upwards (some of them have £10 off until end of January) and if you buy online you also get a year's free insurance - something it's definitely worth getting for a mobile phone. It may be a basic site in that in doesn't have a wide diversity of things going on, but it does what it says it does.