WARNING ON REWARDS NEW PEOPLE. (OBSELETE opinions in general)

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Product:	OBSELETE opinions in general
Date:	14/12/01 (4 review reads)
Rating:

Advantages: Great site

Disadvantages: Mess you around on rewards

I’m sadly having to use dooyoos own site to shake them up in the reward department. Ive been jousting with amazon .con over one of their electronic gift vouchers I got from dooyoo that turns out to be a dud. None of the two sites will admit it’s their fault that I have a naff voucher and are messing me around over resolving the matter.
I cashed it in on November twenty yet I still haven’t got the thing to go through.almost three weeks into the e-mail and help line battle.

I know dooyoo are suffering in the fiscal department and are perhaps “delaying” payment to pay the bills. But surely a twenty-pound gift voucher shouldn’t be all that much of a problem. I’m reduced to attacking a site I love to get this thing resolved.
I’m wondering how many more people have had the same problem. Think twice before you take the option of amazon’s rewards as they mess you around something special. It certainly wont be getting me as a customer.WARNING!.dooyoo vouchers suck.

Ive been stuck in Nigeria for a month on a very complex legal matter. I was so pleased to rap up the job and get back for Christmas and some decent tally. Nigerian TV is nearly as daunting as their legendary airport at Lagos.
I managed to get my laptop stolen at the notorious airport from my hire car and was relived off all my local dollars for various blatant con taxes by the local corrupt officers lining up to clean me out.

Anyhow im home now and the news is worse as my trusted dooyoo have halved the rewards. You guys are not Nigerians are you.So i decide to cash in my miles to try a visit to Amazon .com with the twenty pounds of online vouchers I earnt here.
Now the high street vouchers took some messing around before I got them the last time I cashed in rewards here and I was dreading cashing the electronic versions in. How right I was.

The site its self is set out well and looks fairly easy to follow. I
purchased three books and calculated the postage and packing and proceeded to the checkout. Put my address in after opening a simple account as instructed.
Then the moment we all dread when shopping online that the code will be excepted, and of course it wasn’t. Well i knew it would go wrong so I tried again and again, re-checking the rules etc.

So after a series of e-mails with their and dooyoos help desks I was getting the impression it was my mess up and they were telling me so. But after opening another account and not getting anywhere I decided to ring Amazons help free line.
Now im not going to print it here although i knowwwwww you’re going to need it. But im sure I will get locked out if I hammer dooyoos best buddies.
The first call to their help line was predictable as they told me bad I was at ordering online and I should try this method. But then I read the code out that dooyoo had sent me and she didn’t recognize it.

Now we are getting somewhere when an experienced call center girl is puzzled. The second call recommended that I shift the numbers around a bit and throw in a slash or two.It then became apparent on the third call that the code was duff and some one had either stolen it between dooyoo and Amazon or it was duff all along due to both sited precarious finances.
Being a corporate lawyer I would like to say now that im not saying it’s a duff code but some “confusions taken place over the order of digits.

The forth call with a sly threat of legal action proved that it was indeed out of date and they have now credited my account with the twenty quid. Finally i thought,the books will arrive for Christmas and cover a quarter of my shopping costs.Theres some very good deals on their site you know.
This time I got to the final order Page with no error messages or over spending in the account. Total costs 19-50 and we are ready to rock.

But you guessed it, it didnR
17;t go through. Calmly pick up the phone for call number five only to be greeted by a friendly Aussie voice. No worries mate. Consultations and the girl agrees that I have twenty pound and it should have gone through.
Then she suggested I put the last five numbers of my credit card on the payment section to secure the confidence of their software. Being a shrewd legal chap I know this is a method of getting the remaining numbers of your card without asking.

This is where I think the main problem is with Amazon dot con. They clearly don’t want to be giving free stuff away with electronic vouchers and train their call center staff to get those digits of the visa, in my opinion.
She then suggest that I go online at that point and she would crowbar the transaction through while she talked me threw it on the phone.
Now I have only one line at home like most people and mocked her a touch. She then said I should do the credit card number thing again which would probably meant I would have been billed again for the books and it would take twice as many calls to get that back.

Every single time I got the error message it hinted that I should give my credit card number as if I hadn’t enough to cover the order. Once they have your credit details you end up buying there anyway as you lose the will to live to try and annul it with these guys.
She had another plan involving going through the cheque method and not tapping in the duff voucher, which also failed.

But im not deterred as I had survived three months in Nigeria so know naff online Book Company wasn’t going to get the best of me. Its no wonder that no one wants to shop online. With the high street Dixons vouchers I got here with dooyoo you just handed them over the counter and touch and feel the goods as you walk out.
Online shop is a glorified mail order which still has a bigger chunk of the market sales than this hit or miss chaos.

Call number
six took place today with their latest excuse being that it won’t go through because the order now exceeds the value of the voucher. In the last three hours it had gone up a convenient seventy pence to scupper me once again even though it was fine yesterday.
These guys really don’t want to give me what’s rightfully mine. Their customer service is obviously trained to get my credit card number and f**k me around until I go away.
But my job is all about coming back and biting necks. I want those vouchers more than America want Bin Laden, and I wont be making any fake videos to secure them.

Im going online at 6pmm to change the order again so it’s definitely no where near twenty quid. With the Christmas cut of date coming its gunna get nasty folks. You can’t keep the money you don’t spend from the gift order as you are allowed only one single order.
That lost revenue will come from my glee in throwing negative publicity to a shoddily run site.

Now the chances that my experience is unique in getting a duff voucher from one of the two sites is small. I presume there are other dooyooers out there who have had this problem and have eventually given up.
Well im happy to help out in a class action if I don’t get the goods after today.
If you cant honor the electronic vouchers you should try a different payment method. Clearly the high street vouchers were the most poplar and were dumped because of that.
The airmiles system was ridiculous with you need in to write for five years to have enough for a pack of five blank videotapes.

I love dooyoo and the idea that you can paste up your stuff and get little (or little) rewards for your effort. Obviously I have had a bad experience and have ironically used their own site to get my point across which is exactly the point of this consumer site.
Now I may be blocked out by dooyoo police or this opinion locked for highlighting what I bel
ieve to be a bigger problem here.
Please comment below if you have hassles to on getting rewards.

I hope this helps to speed up my payment and transaction and I finally get to spend my rewards on what looks like a good website bar the customer non-service. Its just a warning to say that because of both websites financial situation you may get messed around over whats rightfully yours under current internet law.Come on dooyoo lets get back to the top when you were winning those awards.

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