Never go to Supercuts in Sunderland unless you are not too fussy and have hours of time to spare. I have been twice - the first visit I had a not too bad cut only after waiting over an hour while the two hairdressers were both doing full head colours - I thought the idea was to get a super cut without appointment as a fast track service!! Anyhow one of the clients suddenly upped and went to visit a nearby supermarket with half her head in foils and kept the stylist waiting before she returned to have them completed. I know it was not the salons fault but they seemed to think it was a huge joke! There was also an altercation over a bill when a widely advertised special offer was not accepted cos they apparently did not know about it.
I then returned for a second visit mores the pity cos I ended up with a cut by a seriously inexperienced girl who after three attempts left me with a wonky fringe several inches above the eyebrows - gross! Apparently it was down to me cos I have a fringe that goes up - huh? I was then informed I could have waited for another stylist of choice - so much for the first come first served basis. At the end of the day perhaps the concept is not as good as a salon with regular appointments with stylist of choice as at least you know what you are getting. Also the prices are misleading as you always end up paying extra.