I placed an order for flowers from Flowersdirect to be delivered to my recently widowed sister on her late husband's birthday ( yesterday ) . The flowers arrived at 6.35 PM ... even AFTER I called at 4.pm to chase them . Hardly the cheer up I was looking for ..... When I emailed my displeasure I never even got a response . I have just called their " Customer Service " what a joke . The girl actually LAUGHED at me when I voiced my displeasure , some service !!! She refused point blank to put me throught to anybody in charge , instead leaving me to deal with this half wit , insensitive cretin who ( obviously on minimum wage and not giving a damn ) was ...  Read the complete review

I have been the recipient if this service from friends. many times,and usually with complete satisfaction, but very recently,as my latest birthday tribute, the service was, without doubt, MOST unsatisfactory. Although the weather has been exceptionally bad, the flowers were, as a friend described in his review, so badly packed without wrapping or any form of securing, so that the whole basket arrangement was tossed around inside the box (which had holes for air ) and in the severe frost, utterly ruined and the plants blackened beyond recognition. For a new recipient to Flying Flowers, this experience would have been a terrible example of the service, as it is to me now. I would definitely never consider using or recommending them for sending flowers to anyone.

I ordered a festive basket from Flying Flowers on 12 December 2010 to be delivered for a friend at Christmas. It was delivered on 22 December with the plants and soil uprooted inside the box. The basket had not been secured and had no form of wrapping. Consequently, the plants were badly frostbitten.I sent an email of complaint to Flying Flowers on 22 December, but received no reply. I sent a further email on 29 December and several emails on 31 December. I then received a reply which read "Please stop sending us your query. We will reply as soon as we are able". As I paid for the item by credit card, I have taken the necessary steps to get the payment removed from my card balance.

Do not use flying flowers a order placed in December still hasn't been delivered and flying flowers customer service do not reply to emails .further telephone contact today at my cost has again produced no result (an agencies that deals with complaints for several organisations) and took ten minutes to reach an operator, annoyingly playing adverts for flying flowers as you wait!!

I orderd some flowers for my mother in law when my father in law died. I paid extra to have the flowers delived on a specific day. The flowers were never delivered. When I phoned Flying Flowers to find out why I was told they had no idea and would be delivered after the weekend. I cancelled the order...and now hope my money is refunded. I used another company and got the flowers delivered on a Saturday and when the flowers I ordered were not available a manger phoned to ask if they could substitute some others. I would NEVER recommend Flying Flowers to anyone, their service is dreadful. There are lots of other comanies that provide a much better service. I suppose I ...  Read the complete review