I placed an order for flowers from Flowersdirect to be delivered to my recently widowed sister on her late husband's birthday ( yesterday ) . The flowers arrived at 6.35 PM ... even AFTER I called at 4.pm to chase them . Hardly the cheer up I was looking for .....
When I emailed my displeasure I never even got a response . I have just called their " Customer Service " what a joke . The girl actually LAUGHED at me when I voiced my displeasure , some service !!!
She refused point blank to put me throught to anybody in charge , instead leaving me to deal with this half wit , insensitive cretin who ( obviously on minimum wage and not giving a damn ) was unable to offer anything other than her giggles and merriment at my annoyance .
If this is the way they conduct their business I certainly WONT be using them again and shall inform everybody I can of their poor service and the appalling attitude of their staff !!
I have been the recipient if this service from friends. many times,and usually with complete satisfaction, but very recently,as my latest birthday tribute, the service was, without doubt, MOST unsatisfactory. Although the weather has been exceptionally bad, the flowers were, as a friend described in his review, so badly packed without wrapping or any form of securing, so that the whole basket arrangement was tossed around inside the box (which had holes for air ) and in the severe frost, utterly ruined and the plants blackened beyond recognition. For a new recipient to Flying Flowers, this experience would have been a terrible example of the service, as it is to me now. I would definitely never consider using or recommending them for sending flowers to anyone.
I ordered a festive basket from Flying Flowers on 12 December 2010 to be delivered for a friend at Christmas. It was delivered on 22 December with the plants and soil uprooted inside the box. The basket had not been secured and had no form of wrapping. Consequently, the plants were badly frostbitten.I sent an email of complaint to Flying Flowers on 22 December, but received no reply. I sent a further email on 29 December and several emails on 31 December. I then received a reply which read "Please stop sending us your query. We will reply as soon as we are able". As I paid for the item by credit card, I have taken the necessary steps to get the payment removed from my card balance.
Do not use flying flowers a order placed in December still hasn't been delivered and flying flowers customer service do not reply to emails .further telephone contact today at my cost has again produced no result (an agencies that deals with complaints for several organisations) and took ten minutes to reach an operator, annoyingly playing adverts for flying flowers as you wait!!
I orderd some flowers for my mother in law when my father in law died. I paid extra to have the flowers delived on a specific day. The flowers were never delivered. When I phoned Flying Flowers to find out why I was told they had no idea and would be delivered after the weekend. I cancelled the order...and now hope my money is refunded. I used another company and got the flowers delivered on a Saturday and when the flowers I ordered were not available a manger phoned to ask if they could substitute some others. I would NEVER recommend Flying Flowers to anyone, their service is dreadful. There are lots of other comanies that provide a much better service. I suppose I should have known better than to have used them as I have had problems before with an order that wasn't ever delivered and I had to fight for weeks to get my money back, but I wasn't thinking too straight when I ordered the flowers.
Flying Flowers sell flowers by post and by courier and you can order online, over the phone or via post. Their catalogues come monthly and i would recommend these as the best way to choose you bouquet as the photographs are much better than the ones online. If you order by post make sure you leave a couple of weeks or it's unlikely that they will arrive on the day you hope they will.
Ordering online is quick and simple unless you have trouble getting it to accept the address you want to send to.
Over the phone i have received a very mixed response. Sometimes i'm greeted with someone really happy and will ing to help with any order or problem and other times you get people that are frankly quite rude and can't string a polite sentence together.
The choice of flowers is seasonal and quite varied although you can't make up your own bouquet. Bouquets are cheap ranging from £9.99 up to about £50 for courier delivered bouquets. Courier bouquets are guaranteed to be delivered on the day you request and postal bouquets - well it all depends on the Royal Mail - needless to say sending a postal bouquet is not such a reliable choice if you need it there within a specific timeframe.
Bouquets have varied in quality from exceptional to pretty poor. I have had need to complain a couple of times and once they were quite awkward (i must stresss that i am always polite and calm when making a complaint as i know it's not the fault of the person on the end of the phone). But once someone took it quite defensively and was very unhelpful and another time i was offered a refund and replacement or vouchers.
For a cheap gift i think they are ok but if you want a special bouquet don't use Flying Flowers. They are ok but their service in all areas (flower quality, delivery, customer service etc) is very inconsistent.
I have used flying flowers a few times over the last few years and have always found them to be ok. Unfortunately the service seems to have gone downhill recently. I ordered some flowers for my mothers 78th birthday about a week in advance. On the expected delivery date, no flowers. When I telephoned there was no real sincere apology or offer of any compensation or bigger bouquet for my dissapointment they merely said they would send more.
5 days later a half dead, battered, crushed, box of flowers appeared. Whether these were the original flowers by now over 10 days late or the replacement I will never know.
Having spoke to others about my experience I appear not to be the only one who has suffered poor service on delivery and quality
Needless to say I was very dissapointed with both the service and the end product and will not be using them again.
I have used flying flowers a number of times over the past few years and found them to be ok. Displays not stunning but reasonable value for money. My last encounter however made me review my flower buying policy. I ordered flowers for my mothers 78th birthday a week in advance, come the day no flowers. Spoke to FF who, to be fair answered the phone promptly, about the non delivery.
They did not seem overly apologetic that they had not arrived on the correct day, but casually said they would send some more, no offer of bigger bouquet or compensation for the dissapointment. Some flowers did arrive a few days later, half dead, crushed into a box and generally in a shoddy condition. Whether these were the original flowers 5 or 6 days later or not I will never know.
Will not be using them again. In future I will pay more for a premium product and service
This year (2003) Flying Flowers seem to have really improved their profile, from advertising via leaflets in shops like SF Cody, to leaflets through peoples door, to partnerships with high profile websites, in the run up to mothers day their logo was everywhere.
I had recently sent some flowers to a bereaved friend via Tesco.com, but had found the prices to be of a similar level to those charged by the likes of Interflora. After visiting the Flying Flowers website and seeing their prices I was convinced that this was the right company to choose for a nice bunch for my mum.
I chose my mums favourite flowers and ordered a bouquet of them. I began my order online, only to get the end of the payment process to find that not once had I been asked to specify a delivery date. I was ordering early (2 weeks early) and was worried they would be delivered the next day, so upon completion of my online order, I had to phone them up.
Their phone service is good, and I only waited a couple of minutes to speak to an operator. I explained what had happened and the operator seemed at a bit of a loss. Taking my confirmation order, they then manually amended my customer file to say the flowers should be delivered on the Friday or the Saturday prior to Mothers Day, on the Sunday.
That done I forgot all about it and hoped the order would be on the Saturday, so they would still be perfectly fresh for the following day.
A few days later a phone call from my mum informed me that despite mothers day still being 6 days away, her flowers had been delivered.
I was of course furious, the whole point (I think) of having something like flowers delivered to a person is so they arrive on a special occasion! Flowers 6 days before a special day just doesnt feel the same does it? I phoned up Flying Flowers again, and told them what had happened, and I stated how upset I was. The operator I spoke to was courteous and disarmed me at once by offering to send me a free bouquet, which I accepted.
I visited my mum on mothers day (by now, 6 days after the flowers had been delivered) to find a vase filled with mostly dead Freesias. The size of the bouquet was ok, but dead, after just 6 days! The majority of supermarket flowers in bouquet that can be bought for a quarter of the price last at least 10 days, and some still look find after a fortnight; not so with flowers from Flying Flowers.
Surprisingly enough, soon after I myself received a bouquet of flowers from Flying Flowers (not the free ones I had been promised but a thank you from a friend). I eagerly tore open the packaging but was very disappointed to find inside what looked like a bunch of flowers that might have been brought on a petrol station forecourt.
The outer protective packaging was very sturdy, but the actual wrapping that the flowers came in was dreadful. It looked - well, it just looked naff. Certainly no bows or ribbon or nice decorative foil. The flowers were in good condition, but as with mums flowers, these lasted less than a week.
Anyway, the saga continues as I am still yet to receive my courtesy bunch of Flying Flowers?looks like another phone call then.
I will definitely not be using their services again. You pay such a low price because the quality of the product is also very low, and this is reflected in the life of their flowers and in the packaging and poor service. I would certainly rather pay a little more to get a definite delivery date and nice flowers.
This service was very good and reliable and the website was easy to use, I thought it would be difficult but as I started to look at it more closely I could see that it was all self explanatory. Also the pricing was very reasonable and this is the sort of site that I would recomend to lots of my friedns. There isn't much left for me to say apart that i was totally satisfied with the purchase, the speed in which it was delivered and also the gentlemen who delivered the product was very curtious and polite. Thanks Dooyoo.
The banner is quite good as it has a good subject. And that subject is flowers. When you think of flowers you think of happy thinks. Just like when you think of blue you think of cold and when you think of red you think of warm. Perhaps the buisness didn't think about the happy subject when they made the company but if i was making a company i would probably think of a flower company as one of my options. Well now i am going to tell you about the banner the banner is nice and colourful as flowers are and it catches your attention. More banners should be like this!
I like this banner. It isn't animated, not in Java, no flashy effects, no monkey. But who needs that? The banner is simple, stylish, and it tells you just about everything you need to know at that point. The reddy-orange background feels all warm and Christmassy, and the snowflakes add to that mood. The message 'Merry Christmas from everyone at Flying Flowers' not only tells you the name of the company but also gives the feeling that it's not just a faceless corporation, but a caring company full of real people who have the Christmas spirit in them. This banner is simple and effective, but unfortunately it is hardly very attention grabbing, it needs a more dynamic style in order to draw people towards it. But overall it's quite good.
I think the banner is quite good however it lacks a reasonable display of the type of product offered from the service. Many people have said how good the servce is and that they have been pleased with the service so it is good that dooyoo is promoting reasonable serices on it s site. Although I have no knowledge that they have researched the reliability of each of the services advertised. There is however not a lot you can say about a banner so filling the info box with seventy five words was a struggle so maybe making the word limit a little less on dooyoo would be a benafit to all users of their service and this would allow simpler comments to be left about things shuch as banner advertisments!
It did nothing for me, I only noticed the banner when I read what you had wrote underneath. I think they should go back to basics, they sell flowers not baubles. I know the festive season is upon us, but after a while one bauble looks pretty much like another and not eyecatching anymore. I think this banner would have caught my eye if it brought the Summer season to the banner reminding us of the joy of flowers and what a lovely surprise they are when received. To finish on a positive note, the price seemed very reasonable, which makes a pleasant change.
the banner- it's alright i guess, i mean it's not going to change the world is it? flower delivery's not going to become the new rock n roll or the new black just because of this banner. but as adverts for flower delivery services go it's ok, has a nice seasonal feel, tells you upfront about the price....what else could you ask for....maybe a bit more animation a bit of wordplay, something that'd make me laugh but then i'm not looking for a flower delivery service so this ad's not going to change my mind but if i was i might consider flying flowers.....maybe.