Go on....dare you care??? ***With reply*** (Public Notice)

Member Name: NikkiH

Product:	Public Notice
Date:	09/08/04 (62 review reads)
Rating:

Advantages: Community

Disadvantages: Search Engine, Support, Lack of technical ability

The Duke says:

Not really a challenge, although more of helping hand for dooyoo to understand the members and hopefully, in return, a chance of a better understanding of dooyoo for us. This is how it works:

You write an open letter to dooyoo giving them your feedback on the site as well as any suggestions you may have for taking the site forward addressing any concerns you might have etc. The important thing is the feedback, so include as much or as little as you feel is appropriate to yourself. Don't worry if someone has mentioned a point that you want to raise ? it's also important that dooyoo see how many people have praise, concerns or suggestions about aspects of the site.

Then you do three things: first, you post your "opinion" on dooyoo (the category is listed below) and include some blurb in it which i'll post below. Second (and this is the important bit) you email your opinion off to dooyoo directly via the dooyooteam@dooyoo.co.uk address so that they can read it. Third, if (and the 'if' must be stressed here) or when you get a reply, then you post their reply onto the end of your letter thus giving a complete picture of your suggestions and concerns and how dooyoo views them. Obviously, the blurb bit is important as people don't like you quoting their emails, so if a certain piece of text is included in the opinion, then they'll know what people's intentions are.

Paste this little bit at the end of your 'letter':
"The above was sent as part of the dooyoo members' feedback initiative. The content is intended to provide constructive criticism for taking the site forward from the member's point of view, and has been posted to the site as an opinion. Your reply, if any is received, will be posted into the end of the opinion giving members a better idea of the dooyoo and the site."

<br
>All entries must be entitled: "dooyoo memb
ers' feedback initiative: ".

The category to be used is:
http://www.dooyoo.co.uk/archive/internet/publi c_notice/

********************************************** ************
I have finally given into temptation. I have been on the sidelines reading all of the excellent submissions written at the request of The Duke, and felt like a bit of fraud unless I took part, so big wigs at Dooyoo, here is my feedback.

What I write will surely be nothing you haven?t heard and given a stock answer to many times before, and I am not even confident that you care, but we members (I hate the term ?users?) do care, so have the decency to listen.

A lot of people talk about the community on the site, and how it is much better than Ciao, and I have to agree. For some reason, there is less backbiting and general nastiness on this site, but you at Dooyoo are not the reason for this. You have made zero effort to try and create a community, as you know there are people who will set up messageboards, such as Tooyoo and Opinionators, which save you a hell of a lot of effort, whilst you still reap the rewards. I do often wonder if you are just biding your time until every single last person loses their enthusiasm, then you will have no choice but to shut up shop so to speak. I hope this is not the case, and someone looks back pre Aurora and sees how useful and successful this site was. Somebody needs to make a decision though, and move forward in one way or another.

As a consumer, it is difficult to find opinions on products or services I may be interested in because of your lacklustre, and frankly barely useable search facility. Those of us who use the site, know we are better off searching via Google, but how many people happening upon the site will not know that, fail to f
ind what they are looking for and then never try Dooyoo again? I wouldn?t even try to guess at numbers.

All of those issues could be lived with if
the site was up to date with new products and services, but it is nowhere near. The chance of writing an opinion on the latest release of a film or the like is not happening because of the policies you have in place, and you are missing out on huge opportunities for site hits, which I presume are your main driver. Come on!!! It can?t be that hard to ensure that the Top 10 cinema releases are on the site. It causes a lot of work and friction amongst members, as some feel if there is no category then post anywhere, whilst others are still barely trying to keep the site within the original boundaries.

Finally, the guides. Give them the respect that they deserve. They do the job that you can?t be bothered to pay people to do. They frequently receive abuse, down rating and just general nastiness, because they care more about the site than you do. These people give up their own valuable time for a site and a company which basically takes all of their hard work and sticks two fingers up at them. Nobody can dispute that Nathalie is busy, but why does one guide get told of an issue or some news, whilst others do not? It is simple communication, and one you seemed to have failed to grasp a hold all through the horrendous Aurora and ever since. You want people to care? Show you feel the same!!! It is that simple.


****A reply within 24 hours - I am shocked*****

Dear dooyoo Members,

Thank you for your feedback. We have read your emails on the dooyoo Feedback
Challenge.

We are sorry if we are replying with quite some delay to some of you. Time
is always pretty sparse around here!

I hope you will understand if we reply to all your comments in one email. We
have tried to collect them all together and will try to reply to them here.

We are aware that the site is slow from time to time. We are currently
working on the technical side of the platform to make its performance
better, faster and more
stable. The search engine will also be much improved
with the help of these implementations. The product suggestions will also be
uploaded to the site much more regularly. We realize these are all important
issues for our members and you are very important to us.

TO Charlie_consumer: Is it OK to link to your site? A member suggested
putting links to some important sites for other members on the community
page and we thought this was a good idea. If you would prefer us to remove
this link, please inform us and we will do so immediately.

To IainWear: Please provide us with the link to the site which Katie
used to be a member of and maybe we can also join it. We have also changed
the name of the link "more news" to "more winners" so indeed any
misunderstanding
can be avoided.

To Ickkate: We think it is also a good idea to have some abuse guidelines
which
would need to be followed clearly. This is an issue which needs to be looked
into and which will also require possibly feedback from the members.

To Skittle: Anyone interested in being a "community Guide"? Why not try this
out indeed!

To competition.man: Although it may seem like a good idea to delete any old
reviews or products which have not received any reviews within a certain
time period, we also need to think about the sale of products and the more
are available on the site, the more chance of people writing about them and/
or
buying them.

To NikkiH: We do care :)

Good communication - Now all they have to do is prove they care - I think we all have

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