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Carcraft of Sheffield

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19 Reviews
  • Oh, and pushy salesmen
  • Will do absolutely anything to get you to sign the paperwork.
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      15.04.2010 20:49
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      Not a good place to buy

      Carcraft are a huge car supermarket which have showrooms all around the UK. When my girlfriend was looking for her new car, we decided to give Carcraft a try, she needed a new car quick due to doing much more mileage with her new job. We had seen Carcraft's adverts saying you can take the car the same day which suited us spot on.

      We went to the Carcraft in Rochdale to see what they had to offer, my girlfriend had been looking for a Mitsubishi Colt, I had never had much to do with Mitsubishi so thought Carcraft was a good place to see one.

      When you arrive, the size of the place is impressive, there is a huge selection of cars both inside and outside of the building, inside the building they are all lined up neatly. There is a café there too and the set up beats many used car pitches I have visited.

      When you are looking at the cars, the first thing I noticed was that every car was locked, meaning to get inside it you needed to get a salesman. The minute you spoke to a salesperson, they would not leave you alone. We had a test drive on one of the Colts, I had never driven one before so thought I may as well try it while I was there. The test drive route they used was pathetic, It didn't leave the industrial park and we were not able to exceed 30mph, I explained to the salesman that if I am going to buy this car, I want a proper test drive, so with slight persuasion ( I was in the drivers seat anyway) we went down some A roads and had a proper drive, the car was faultless and for a supermini I was impressed how it drove.

      After the test drive I said to my girlfriend lets go into the office with the salesman just to see what discount they can offer. The car was a 2006 56 with 13000 miles on it, immaculate condition inside and out, the screen price was £5950. I didn't want to spend much more than £4500 on the car so we had a fair bit of haggling to do. When you go to do a deal, you are taken to a tiny little room at the edge of the showroom, this was a fairly good idea as you were out the way of everyone else and gave you a bit of piece and quiet. I told the salesman that the car was at least £1000 overpriced for us, and that I could get it much cheaper elsewhere. The salesman explained he would need to go and see his manager to allow the discount, around 15minutes later he returned and and tried to get me to take out finance, if I took his finance package, he could knock the £1000 off of the list price. I didn't need or want to finance the car, so this was no good for me. He then asked to take my details to see if finance would be worth a go, to cut along storeys short, the interest rate was extortionate, and the £1000 discount would be more than paid back with all the interest.

      After much arguing about some discount, and the salesman going to see his manager three times, totalling around 40minutes! We were told that if we took out a £300 extended warranty package, he could knock £750 off of the car. Basically the only way you get any discount from Carcraft, is by taking out the ridiculously high finance packages, or pointless warranty. He said that maybe he could find a car within our budget, I kept telling him we didn't have a budget, just didn't want to pay more than the car was worth. He searched the Carcraft database and did find other models that were for the money I wanted to pay, although these had around 70,000 miles on them, no air con or sunroof, much lower spec, no good for us at all.

      We decided to get up and leave, the salesman assured us we wouldn't find a better deal elsewhere and said he would call us in a weeks time. We later did buy a car privately, £4100 cash, no silly warrantys to worry about and no finance to re pay.

      The salesman did phone us a week later, and I explained we had found a better deal, he does still call me about once a month, just to see if I need another car, which gets a bit annoying, but doesn't worry me too much.

      Overall, I wouldn't recommend Carcraft to anyone, the prices are silly money, all they want you to do is take out extended warranty packages and high rate finance.

      Carcraft could be a good place to buy, if they made the prices more reasonable and didn't have such pusy salesman, it would be great, having so many cars under one roof is a brilliant idea and can save a lot of time.

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        20.07.2009 08:52
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        Don't do it..Beware

        My Son in Law bought a Fiat Stilo from these Carcraft(West Thurrock) people less than 2 years ago and are still paying for it now.
        Just over a week ago the car just wouldn't start,so he called out the AA who thought it might be the main PCU but didn't know for sure.
        S.I.L called out another mechanic who deals in electrics and they too had no idea what part of the Unit was dodgy and towed it away for yet another mechanic for further diagnostic tests.
        The resulting cost of replacing the unit would be £2000,and the son in law told them just to bring it back to him and he would pay for all of the tests but that was all.
        We had told Son in Law to contact CarCraft directly but in the end my Daughter had to do it because she can think on her feet so to speak.
        They directed her to their customer service centre and the cost was £1.50 per minute.!(DAYLIGHT ROBBERY)
        She told them what was wrong with the Fiat,and she was informed that they were still under warrenty,..BUT..this didn't cover electrics!As it had only done 17,000 miles,surely there must be something that can be done.
        They will now be going back to the original mechanics who will charge a staggering £1,000 fix the unit because the AA,when asked if they could assist,through insurance if they could help said that they would give up to £500 but only if they used a Fiat Dealer..price..£3.500!
        Avoid Carcraft at all costs and buy a bike.
        In the meantime they have no vehicle and it's left to us to ferry them backwards and forwards.
        (Sigh!)
        Ad Endum

        2 weeks later the car was still awaiting pick-up from a small company in West Thurrock for repairs at the cost of £1000 and the excuse was that they were making room for the vehicle in the workshop and had to find the part first.
        My S.I.L. cancelled the job and after a lot of grief from the company
        (who said they had found someone who could do the job for £250 if he could wait!)
        went to a Fiat Dealer and after checking the vehicle has told my family that there was only a problem with the BATTERY and not the actual PCU.
        Cost for replacement battery £124 + £60 Diagnostic.
        Happy to say they were over the moon at the resulting cost and they can pick up the car tomorrow.
        So although the AA,and the dubious small company stated £1000s of pounds,it always pays to shop around.
        Yes it can be tedious but could save you a pretty penny in the end.

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          09.06.2008 15:54
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          How stupid do I feel. Thanks Carcraft

          BAD BAD BAD BAD. We bought a Freelander for £10,000 (Later found out they were going for £6500 Private) OK... So lesson learned. We'd part ex'd our Picasso and got £3500 for it. (It was on their forecourt next week for £6500... OK.. So they are a business and there to make money.

          Now for the real issues. 120 point check???. Our Freelander required a full service to uphold the (Carcraft NAC) warranty so we splashed out and took it to Landrover because my wife would be driving this car with my young son on board and we had to be sure everything was OK. The report came back from Landrover that the vehicle was not road worthy and required £450 of repair to get it so. Carcraft willingly paid for that so I was just pleased that we didn't have to pay the bill.

          We took out their 1 year warranty for just under a grand. I read it and it stated that they would only cover up to £750 of the cost of any repair. I was about to walk out of the door because, as I explained to the sales guy, if the head gasket goes it's going to cost me a lot more than that. The sales guy went on to assure me that the £750 bit was per part repaired. I.E. If your head gasket goes it would cover each part of the engine that was damaged as long as each part didn't exceed £750.

          On the strength of this we went ahead. We were in there for 9 LONG hours. We were told we were getting £2000 cash back. Realized two months down the line that they had just added £2000 to the back end of the loan in an unobvious cleaver way.

          8 Months down the line, head gasket went. Took it straight to Landrover as I have this fantastic warranty that would cover everything. Landrover called me back a day later to tell me that the cost of the repair was just over £2500 and Carcraft would cover £750 of that cost. Getting worried now. I called Carcraft and spoke to the big boss(I think). He informed me that they would never had said anything other than they would only cover up to £750 of a total repair and that it was my word against his sales guy(When these sales are taking place they are in an enclosed room so nobody else can hear anything).

          Anyway, £2000 3 weeks before Christmas. Thanks Carcraft. That was sure a year to remember. I was told by the guy who delivered my car back from Landrover that he see's at least two of these blown head gaskets per week and that I should get rid of the car asap because it could go at any time again.

          I sold the car 2 weeks later and got £5500 for it. I am still paying the remaining £6500 I owe on the car to this day.

          It only had 50K on the clock and a full Landrover history. I'm not blaming Carcraft for the inherent Head Gasket problem on the K series engine, but I am MAD at Carcraft for making me feel such a Fool. Yes... I feel so so stupid because I was, obviously, stitched up big time and fell for everything they told me.

          I don't take comfort in learning that thousands of other Carcare customers are having the same such experiences now and in the past.

          Carcraft is a good place to visit if your not sure what sort of car you want or you just want to browse but I would Highly recommend that if you do buy from there, take you own mechanic and use cash but before you do buy, check Autotrader. I GUARANTEE you will find the same car for at least £2000 less than Carcrafts price.

          Many thank for listening to me.

          Regards

          Un-happy Carcraft (customer)

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          06.04.2008 21:01
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          Stay away from Carcraft Newport!

          I have recently been looking at buying a new car. I really fancy the Ford Fiesta ST, in black. After searching and searching the internet I found one in Carcraft, Newport.

          Carcraft was established in 1951 and is an independent used car hypermarket. They have many stores across the country. I went to the Newport branch in South Wales.
          It is comfortably warm inside has a café and is very welcoming, a bit too welcoming. The sales people don't leave you alone to browse and are constantly pestering you to buy buy buy!
          The Newport branch is very easy to get to, it's just off the M4.

          So, off we went (me and my boyfriend).

          When we walked in we were immediately greeted by a salesperson, we told him exactly what we were looking for and he showed us the ST. He then asked us if we would be wanting finance, which we weren't.

          After a short while he came with the keys to take us for a test drive. The car wouldn't start, so he went to find a battery pack. He came back with a battery pack which was also flat so he went to get another, which was also flat, he then went to get a mechanic to solve the problem.

          After around an hour, we finally got to test drive the car. I couldn't quite believe where he took us - up a short industrial estate road, the road had no bends, no junctions. When we got back to Carcraft, he started to pressure us into buying it. What do I have to do to make you buy it today etc? We decided to go for lunch and chat about it, he was none too pleased about our decision. During lunch we decided that it wasn't for us, we thought we could find it cheaper elsewhere.
          That was that!


          After a couple of weeks we thought we'd go back and ask to test drive the car on a better road, maybe up the dual carriageway and around the roundabout, round a few good bends etc.
          We arrived about 2pm and were greeted by another salesman.

          Salesman: Can I help you Sir, Madam?

          Us: Yes, we would like to take the black Fiesta ST for a test drive.

          Salesman: Would you be wanting finance on that?

          Us: No thank you.

          Salesman: Are you sure you don't want finance?

          Us: Yes, quite sure.

          Salesman: Do you wish to part exchange your car?

          Us: No thank you.

          Salesman: What car do you have?

          Us: A Megane Coupe, but we don't want to part exchange as we think we can get a better price by selling it privately. Can we take the fiesta on a test drive?

          Salesman: I'll just go and take a look at your car and see if I can give you a good price, I'll be 5 minutes.

          Us: Umm, ok.

          Five minutes went by, followed by another five minutes and another. Oh, hang on I think I can see him. Oh, he's gone again. Another ten minutes went by and we decided to leave. As we walked back to our car we saw him coming out of the smoking cabin which they have outside. I was fuming! I can definitely say that I will never ever be going back there again and would not recommend the place to anyone. It's full of pushy salespeople who really don't give a damn!

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            12.03.2008 12:41
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            How can they still be in business after all there problems.

            we Have recently bought our fourth car from Car Craft, this time we opted to go direct to Sheffield instead of having the car shipped to Westmidlands for us to look at..this is where the trouble started.
            Upon first inspection of the car all seemed ok, then from the day we left the showroom we have had the following problems.
            Timing belt and cam belt needed replacing due to a large squeeling/grinding noise, key fobs didnt work, new engine mount, radio code which i had to get myself from Chrysler, new alloys due to the fact they all had leaking rims and where classed as dangorous, 2 new tyres, under bonnet alarm switch and now we currently have a problem with the engine management system.
            We have only owned the car for just under 4 weeks and it has either been at car craft or Chrysler for 3 of those.
            The aftersales service was less than helpfull and we were left without a courtsy car for 3 weeks ad told there is one at sheffield but you must collect it.
            The 3 years extended warranty looks great on paper untill you need it, i was told that my car could never go to Chrysler for repair as they caharged to much for parts and labour even though when been sold the warranty pack i was informed always to take it to Chrysler as they can gaurantee the work and parts.
            I am now totally discusseded with car craft and we are currently trying to obtain our money back for the vehicle.
            Please look at the car very carefully if you are buying from carcraft as they may look nice and shiny in the showroom but on the road and in your name they can soon turn bad.

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            17.01.2008 17:42

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            In short, I had two cars from Carcraft in Thurrock. The first literally fell apart on the motorway, i was told I could not have a refund and needed to exchange, however was told I had £1000 less to spend, due a load of paperwork. So in desperation I exchanged it for the second car, the day after I got it I called to inform them of grinding noise when I turned it on. Weeks later after being ignored, it exploded. It took me two months for them to agree to cancel the contract, but then they had the cheek to say I owed them £1300 for the car I originally exchanged as they over valued it. I'm still waiting for my money back nearly 9 months later. NEVER BUY FROM CARCRAFT

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            12.10.2007 07:17
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            Don't Trust Carcraft!

            Hello, i have recently read the review, Carcraft of Sheffield and i would like back this up I would Like To Explain My Story.

            Just so no one thinks that this is a one off carcraft the same thing happened to me but in the carcraft of Newport, South Wales.

            Pretty much the same beginning as other reviews ive read, me and my father went down to carcraft after they rang me and TOLDME THAT I WAS ACCEPTED for car finance. Although this was a road i did not wont to go down i pretty much didnt have much option as i needed a reliable car for college.

            Anyway i went to carcrap and looked through their cars, i asked them where the ones were from the internet and they seemed to not give me a straight answer, anyway i found a car i was interested in.

            I spent at first about an hour and a half just entering my personal details into their system. Then another 3 hours filling out forms for my finance.

            After the forms were filled in i was told to wait for 10 minutes whilst they sent my details off to the finance company. 10 minutes turned into an hour, then 2. Keeping in mind ive already paid a £100 deposit. Now somebody who worked there came from around the counter and said i could not have the finance. Being 18 i kind of expected this, has only just starting a credit score. BUT i had already been told i was accepted, i ripped into the people working there soo much that they kept sending different people out. I turned around and said fine, just give me my deposit back.

            Their reply to this ws that i had to wait 10 working days for them to send me a cheque?? So this means that they get to keep £100 in their bank and earn interest off of it, well that was it, i completely blew and walked out of there.

            I know you this is long winded but there is more.

            A few days had now passed and i recieved a phonecall from carcraft, they said that they had dropped the price on the car by £100 and had arranged finance for me, at this time i asked them if i would have to pay any extras or more deposit, their reply wass no.

            Stupidly i went back down, reason being that i honestly didnt think i could get credit anywhere, everything seemed to be running smoothly, although it did take me about 3 hours of more form filling. Whilst filling in the forms i discovered that the car wasnt actually rerally dropped £1000 in price as they added on all guarantees etc. I thought fair enough i can live with this, i just need a car and need it now.

            I was asked to wait 10 minutes whilst my keys were brought to me, BUT just as i was about to get my keys i was told that there was an extra £500 deposit outstanding on the vehicle. As you could imagine, i erupted, this was my second day there, i had lost £80 in earnings as well as my father loosing 2 days work. After about half an hour of ranting and screaming, somebody came over who i could actually talk to to sort this out, Eventually my deposit was waved and was allowed to take the car home.

            I knwo this seems like a happy ending but i would never go to this company again and i suggest everyone else do the same. I do nto want to bad mouth everyone who works in these places, as i came across 2 possibly 3 people who actually seemed to care and were doing their best, but with the way i was acting I'm not surprised.

            If you have any sense do not use this company, Drive away within an hour !!!! More like a fucking week!!!!

            Well my rants now over, if you've read this entire thing i hope you found it to be useful.

            Adam 0

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            08.08.2007 17:39

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            i got one over on carcraft

            phoned carcraft and was "approved for finance" got to carcraft and was refused finance. threw a fit outside the branch until someone listened and got the general manager. he made one phone call and all was well...got my car delivered to my door even.
            three days later the car was asking for oil so i filled it up another seven days later it needed oil again. phoned carcraft and was told to take it to nearest garage for diagnosis. did that and phoned them back with it and was told because another mechanic had looked at it my warranty was invalid.....long story short...informed carcraft if they didn't fix my car and supply me with original invoices to prove it, that i would bring the car back that night accompanied by trading standards.
            guess what car is going in next week i'm getting a courtesy car and carcraft will be out of pocket by around £2000...warning...if you buy a car from carcraft take it to a mechanic immediatley and get a diagnosis!!! it may cost you a bit but it may save you thousands....

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            02.11.2006 11:15
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            Dont buy a car from Carcraft

            On Wednesday 01st November, 2006 myself and my husband paid a visit to Carcraft in Sheffield as we were looking to part exchange our estate car for a hatchback.

            When we entered Carcraft we were met by an over enthusiastic sales person who explained how the cars were lay out and told us that our sales peron would be Ryan and he would come over and meet us shortly.

            We knew we were looking for a Renault Laguna hatchback and it didn't take us long to find a car that we were interested in. The price in the window was £5824 and when we asked Ryan he explained that the car was actually £4995 and they had run out of the right price sign (wrong information)

            We were quiet happy at this point because we had found an 03 reg car that was in out price range, now we were just waiting for a part exchange price for our 52 plate Renault Laguna Estate 1.9 diesel. Before going to Carcraft my husband had made enquiries about the sort of price we could get for our car.

            After waiting around for about 30 minutes after being passed to another sales man because Ryan had another customer, the manager came and told us the price breakdown. We were both gobsmacked as they were offering £1700 for our car which is in perfect condition.

            The manager knew we were not happy and went away, another 20 minutes passed and he came and told us that the highest he could offer us for our car was £2000 due to the price of the car that we were buying, which was £4995.

            My self and my husband understood this an decided to go for the sale as we thought it was quiet a good deal, plus we get a 2 year warranty and we checked what this covered and were told everything except for consumables and wear and tear. This was great and what we expected.

            We were then left hanging around a further 20 minutes until Ryan returned from helping his customer while plenty of sales men were clearly stood around doing not very much.

            Then we were asked to move to an open area called the Information Desk were yet another person took payment as we were paying on a card. It all went through ok and again we were left wandering what was happening next.

            Yet another gentlemen came to us and introduced himself and took us into a quiet interview room in the back. This is where he started to explain to us that actually the 2 year warranty didn't cover electricals and only covered to a cost of £300. If was wanted the complete warranty it was going to cost us a further £495.

            Myself and my husband were gobsmacked as this was never mentioned to us at any point throughout at sale. On 2 seperate occasions we were told that the warranty covered everything except wear and tear. We asked to see Ryan and the Manager that had told us this information.

            We were again left in the room for about 20 mintues when yet another sales man came and introduced himself. He explained that the sales men were not allowed to disclose this information as they are not FSA trained. My husband was fumming at this point as we were mis-sold and he explained to the gentlemen that we would like the warranty for free or a full refund. We also pointed out to him that it was very strange how they take customers out of the way when telling them this information. He explained that these rooms were for payment purposes yet we had just sat in an open area and given card details for our payment. (another lie!!!!!)

            Yet again left for a period of time we were then approached by 3 sales men who explained that we could not have the warranty for free and so we requested a full refund.

            Myself and my husband arrived at Carcraft Sheffield at 5pm and left at 9pm without a car and very annoyed.

            My over all conclusion of Carcraft is that it is over priced and none of the information they supply you with is the truth.

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              07.09.2006 17:56
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              Not a problem!

              I really have to defend carcraft as they are coming in for a bit of stick here. I went down to the Rochdale site around 2 months ago while shopping around for my new car. I have to admit that you do get acosted as soon as you walk through the door but that is the name of the game in car sales but hey! get over it.

              Lots and lots of choice, fantastic showroom and after haggleing a really good deal - £12200 for a 53' BMW Coupe with 38k!!

              No problems - go with an open mind!

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                07.07.2005 15:11
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                Complete lack of support or care. Staff are idiots

                I purchased a 2001 Volkswagon Golf Avantguard Cabriolet for £11500 from Carcraft last week. Firstly we went through to Sheffield on the 28/6 to look at a Renault Megane Cabriolet that we were told they had for sale. We got there and were told it had been sold the day before. (not a good start) We then saw the golf and decided to go for a test drive. The salesman had no idea about the car and could not get the top up. Even after this we decided to go for the car. They rang me at work the following day at 10.30 to say that the finance had gone through and everything was fine for me to pick up the car that evening and I explained it would not be until 7.30. When we were approx 10 miles out of Sheffield they rang to say we could not have the car as the finance company needed to see my paperwork and they shut at 5. I had transferred my insurance over to my new car so I could not take my old car home as I was not insured. (We were stuck at Carcraft) after 3 hours of arguing, crying and a lot of upset we finally got some joy from the sales manager Darren who reduced the price of the car, promised us £200 compensation and got a driver to take me and my husband home and collect us the following night. We collected the car on 30/6/05. The car only had 8 months MOT and we were told it would have 12. I had paid £165 for 12 months tax and they had only put 11 months on it. You would think my nightmare was now over. (HOW WRONG) On Saturday a warning light appeared on the dashboard!! I rang carcraft who told me to book the car in to my local dealer and they would pay for the repairs. (No they wouldn't) after hours on the telephon to I have to say a load of complete idiots I finally had to pay for the repair myself and sent them the invoice. I sent the invoice by fax today and now they tell me that they will only pay the labourr charge and not the VAT because the invoice was made out to me. I have not seen any sign of the £200 compensation yet. I cannot get to speak to anyone in charge and I am now totally fed up. The car however is fantastic. I did however manage to get the Managing Directors name and I will be writing to him to tell him what I think of his Company.

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                  05.05.2005 23:33
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                  • Misleading

                  Don't even bother with Carcraft. We bought a car from there and were conned for a total of £6,000 for a car that we later found out was valued at only £3,000. The car was originally at up at £8,500 and we were given a so called "managers discretion" discount, yet still ended up paying twice the amount the car is valued at. We test drove a 406 that was up for £8,000 which was actually valued at £3,000.

                  We also got conned out of £300 for an "extended warranty" as the original one "isn't very good" (their words). They take you in on the premise that it's all included, and when you sign to accept it they tell you it actually costs another £300. Reading the warranty properly when we got home we found out it actually isn't worth the paper it's written on - there are get-out clauses throughout so in effect they don't have to pay out for anything pretty much!

                  The salesmen are extremely pushy and like "We'll just ask you to sign this, it's only a formality" with everything. Reading through the paperwork properly (I imagine most people don't spend 15 mins reading through it thoroughly) you find out they're trying to get you to sign your life away on credit and extras. I'm glad we did read it properly - I urge anybody else to do the same.

                  We wouldn't touch these conmen again with a bargepole. Don't let these cowboys get any more money, hopefully the trading standards agency will catch up with them soon and they will be shut down.

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                    27.04.2005 17:09
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                    • "Will do absolutely anything to get you to sign the paperwork."

                    Without going into the full story I hope I can give some really useful advice if you are considering buying a car from Carcraft advertised as nice and easy!


                    Do not take children as there are no decent play areas and this will add to the pressure of buying a car to hastily...

                    The cars are overpriced... I know I paid 7,500 for a car worth 6,300 in A1 condition in any good car guide you care to mention. (I didn't know this at the time)

                    Possibly the reasons for being overpriced is the showroom cars do look impressive and exciting when your first walk in... They sell on the basis that each car has 120 point check and 2 years free warranty... although arguably this isn't free as it is accounted for within the inflated price. They will do everything to keep you in the showroom until you have signed the relevant papers... this is so you don't have a cooling off period and a chance to actually consider and check to see if you are actually getting a good deal...

                    They will offer you cash back in various guises of about two hundred pounds in order to try and secure the deal on the day and offer the market minimum price for your old car -It took 8 weeks and 7 phone calls to receive the cash back offer.

                    The buying process took in total 11 hours over 2 days and they will just leave you waiting and waiting for hours until the finance papers are sent/returned and signed by you. (Without even the offer of a coffee unless you pay for your own)

                    We agreed a weekly price for our car yet during the buying process this was changed on 2 occasions without our consent, once because the salesman had changed it after we had left him and secondly because we couldn't get finance over 5 years only 4 and 1/2 years.. On each occasion they tried to make us sign paperwork without showing or explaining the changes!

                    When we collected the vehicle there wasn't enough petrol to make the 10 mile journey home... not ideal when you have 2 and 10 year old child with you. We complained about this the next day and they apologised and offered to pay for the first tank of petrol. Again this took 8 weeks and 7 phone calls before we received this money. (They never return your calls, and if there systems are down like today 26th Apr 2005 they will not take your details and ring you back)

                    I purchased this particular car for my wife and I first drove it on the motorway last week. I noticed that the steering wheel began vibrating / shaking at about 65 mph... Most people know that this means that the balance / tracking requires adjusting. On informing my wife she stated that it had always been like that so she phoned carcraft to explain the problem and they asked her to take it to a local kwik fit to be repaired... So we did and indeed it was the balance / tracking that needed adjusting.

                    When the car was ready a Kwik Fit member of staff approached me and said he had spoken to car craft and they will not pay the cost (Thirty three pounds!) as the warranty does not cover adjustments only mechanical faults... When I asked Carcraft why did they ask us to take the car to Kwik Fit, they said to find out what the fault was... When I reiterated that the fault had been there from the beginning this made no difference... We are only talking thirty three pounds... surely for the sake of their reputation they would use some common-sense here... need I say more.

                    Finally I have read that NAC is wholly owned by Carcraft.. What a surprise... my only slightly humourousth ought is there some guys at the top making a mint!

                    The good news is that I am now in a position to purchase a new car for approx 10k.. guess who won't be getting any repeat businesss???

                    So my advice... under no circumstances purchases a car from carcraft... It is certainly not NICE and will never be EASY!

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                      28.02.2005 22:41
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                      • "Oh
                      • and pushy salesmen"

                      My old crate is falling apart. It's tax runs out tomorrow and its MOT is next month. I also need to think about getting a more economical motor. I have been shopping around lately, but last Saturday I though I would drive down my local Carcraft at Newport, Gwent. The ads they have in my local paper promise some very good deals, so I was quite happily driving down there and hoping to get something that was good value and reliable.

                      As I entered I was greeted by a cheery salesman who explained the system to me, including that each car had a free 2 year warranty. I was left to wander around and look for a car that might take my fancy.

                      I am fortunate that I occasionally check the used car price guides, and I certainly did my homework before I went to Newport.

                      I found a car that I liked. It was a T Reg Fiat Brava 80 SX, with a little bit above average miles. The ticket price was £4700. I indicated to the salesman that I was interested and he led me over to the finance section.....

                      He returned with a colleague and they explained to me that I could drive away the car for £100 deposit and £28 per week! That sounded wonderful and I said I would go and think about it. They enquired whether it was the payments that were a problem - 'What if we can get it to £23 per week?'. I said I wasn't sure about the price, and said that I had seen, in Hereford, a younger Brava with lower mileage for £3495 and, consequently, I felt they were a bit overpriced. They iimediately offered to drop by £1000 if I signed there and then...

                      I'm not so green as I'm cabbage looking, and told them I still wanted to think about it. Therefore I left, and drove off to the Forest of Dean to visit my mum.

                      That evening I checked my price guide with mileage adjustment. My suspicions were confirmed. The price guide said £1850, which meant that the ticket price at Carcraft was a whopping great £2900 more than the car was woth!!!! Even if it did have a 2 year warranty, the warranty was not worth more than the car.

                      In conclusion therefore, I would say that Carcraft seem to sell good cars. You must, however, be prepared as to the prices and to resist the 'we can do it for this price if you sell today' mentality.

                      I was also narked that there were no cars at the prices stated in the ad on view! Oh, and the finance quotes in the cars are based on a £1000, not a £100 deposit.

                      By all means go and look, but you may be able to find one much cheaper with a shorter warranty. I mean, even if it had had a mjor problem, it would take a long time for me to run up a £2900 repair bill, wouldn't it!

                      Happy Motoring!


                      Neil
                      February 2005

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                        22.05.2004 21:09

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                        • "Pressure Selling (Hmm need more boxes coz i got a whole list of em here!)"

                        I also was duped by Carcrafts Pressue Selling and purchased a car from them. 3 months later it was in the garage because it wouldnt start, and over £1000 worth of faults were found on the vehicle. Worst off, Carcrafts so called warranty with NAC wouldnt cover a single penny. The full story of how I almost lost my car over it is on my website at http://www.MyCarcraftExperience.co.uk It took to almost taking them to court before the situation has been resolved. Since the launch of the site, I`ve had countless emails from others that have been in similar situations than I was in and I`ve managed to help them out quite a lot. Please dont think this is a plug for my site, I just wont those who are reading up about carcraft to have a read of what happened to me with them.

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