Carcraft of Sheffield

My Son in Law bought a Fiat Stilo from these Carcraft(West Thurrock) people less than 2 years ago and are still paying for it now. Just over a week ago the car just wouldn't start,so he called out the AA who thought it might be the main PCU but didn't know for sure. S.I.L called out another mechanic who deals in electrics and they too had no idea what part of the Unit was dodgy and towed it away for yet another mechanic for further diagnostic tests. The resulting cost of replacing the unit would be £2000,and the son in law told them just to bring it back to him and he would pay for all of the tests but that was all. We had told Son in Law to contact ...  Read the complete review

BAD BAD BAD BAD. We bought a Freelander for £10,000 (Later found out they were going for £6500 Private) OK... So lesson learned. We'd part ex'd our Picasso and got £3500 for it. (It was on their forecourt next week for £6500... OK.. So they are a business and there to make money. Now for the real issues. 120 point check???. Our Freelander required a full service to uphold the (Carcraft NAC) warranty so we splashed out and took it to Landrover because my wife would be driving this car with my young son on board and we had to be sure everything was OK. The report came back from Landrover that the vehicle was not road worthy and required £450 of repair to ...  Read the complete review

I have recently been looking at buying a new car. I really fancy the Ford Fiesta ST, in black. After searching and searching the internet I found one in Carcraft, Newport. Carcraft was established in 1951 and is an independent used car hypermarket. They have many stores across the country. I went to the Newport branch in South Wales. It is comfortably warm inside has a café and is very welcoming, a bit too welcoming. The sales people don't leave you alone to browse and are constantly pestering you to buy buy buy! The Newport branch is very easy to get to, it's just off the M4. So, off we went (me and my boyfriend). When we ...  Read the complete review

we Have recently bought our fourth car from Car Craft, this time we opted to go direct to Sheffield instead of having the car shipped to Westmidlands for us to look at..this is where the trouble started. Upon first inspection of the car all seemed ok, then from the day we left the showroom we have had the following problems. Timing belt and cam belt needed replacing due to a large squeeling/grinding noise, key fobs didnt work, new engine mount, radio code which i had to get myself from Chrysler, new alloys due to the fact they all had leaking rims and where classed as dangorous, 2 new tyres, under bonnet alarm switch and now we currently have a problem with the ...  Read the complete review

In short, I had two cars from Carcraft in Thurrock. The first literally fell apart on the motorway, i was told I could not have a refund and needed to exchange, however was told I had £1000 less to spend, due a load of paperwork. So in desperation I exchanged it for the second car, the day after I got it I called to inform them of grinding noise when I turned it on. Weeks later after being ignored, it exploded. It took me two months for them to agree to cancel the contract, but then they had the cheek to say I owed them £1300 for the car I originally exchanged as they over valued it. I'm still waiting for my money back nearly 9 months later. NEVER BUY FROM CARCRAFT