Carcraft in Newport - full of pushy sales people. (Carcraft of Sheffield)

Member Name: CoupeQueen

Product:	Carcraft of Sheffield
Date:	06/04/08 (748 review reads)
Rating:

Advantages: None

Disadvantages: Pushy sales people.

I have recently been looking at buying a new car. I really fancy the Ford Fiesta ST, in black. After searching and searching the internet I found one in Carcraft, Newport.

Carcraft was established in 1951 and is an independent used car hypermarket. They have many stores across the country. I went to the Newport branch in South Wales.
It is comfortably warm inside has a café and is very welcoming, a bit too welcoming. The sales people don't leave you alone to browse and are constantly pestering you to buy buy buy!
The Newport branch is very easy to get to, it's just off the M4.

So, off we went (me and my boyfriend).

When we walked in we were immediately greeted by a salesperson, we told him exactly what we were looking for and he showed us the ST. He then asked us if we would be wanting finance, which we weren't.

After a short while he came with the keys to take us for a test drive. The car wouldn't start, so he went to find a battery pack. He came back with a battery pack which was also flat so he went to get another, which was also flat, he then went to get a mechanic to solve the problem.

After around an hour, we finally got to test drive the car. I couldn't quite believe where he took us - up a short industrial estate road, the road had no bends, no junctions. When we got back to Carcraft, he started to pressure us into buying it. What do I have to do to make you buy it today etc? We decided to go for lunch and chat about it, he was none too pleased about our decision. During lunch we decided that it wasn't for us, we thought we could find it cheaper elsewhere.
That was that!


After a couple of weeks we thought we'd go back and ask to test drive the car on a better road, maybe up the dual carriageway and around the roundabout, round a few good bends etc.
We arrived about 2pm and were greeted by another salesman.

Salesman: Can I help you Sir, Madam?

Us: Yes, we would like to take the black Fiesta ST for a test drive.

Salesman: Would you be wanting finance on that?

Us: No thank you.

Salesman: Are you sure you don't want finance?

Us: Yes, quite sure.

Salesman: Do you wish to part exchange your car?

Us: No thank you.

Salesman: What car do you have?

Us: A Megane Coupe, but we don't want to part exchange as we think we can get a better price by selling it privately. Can we take the fiesta on a test drive?

Salesman: I'll just go and take a look at your car and see if I can give you a good price, I'll be 5 minutes.

Us: Umm, ok.

Five minutes went by, followed by another five minutes and another. Oh, hang on I think I can see him. Oh, he's gone again. Another ten minutes went by and we decided to leave. As we walked back to our car we saw him coming out of the smoking cabin which they have outside. I was fuming! I can definitely say that I will never ever be going back there again and would not recommend the place to anyone. It's full of pushy salespeople who really don't give a damn!

Summary: Stay away from Carcraft Newport!