Not just sheffield but Leeds too (Carcraft of Sheffield)

Member Name: dzasterus

Product:	Carcraft of Sheffield
Date:	26/01/04 (1222 review reads)
Rating:

Advantages: lots of cars to choose from, easy credit

Disadvantages: high prices , pushy staff

Before writing this I have spent one of the most boring and miserable afternoons of my life at Carcrafts branch in Leeds

After hearing their advertisements on the radio for the last couple of months and having passed their location several times, I thought I would see if they had anything which would suit me.

I contacted them via phone before setting off to ask a few questions, I expliained my situation (mainly my credit situation and the fact DVLA have not yet sent me my new licence) they explained that my credit situation was no problem but if I did wish to drive a car away today I would have to show my drivers licence or have a relative who could drive there with me as they could then use theirs. As this was no problem as my parents were also coming with me, I set off to meet a 4pm appointment.

I arrived at the site in plenty of time and was met courteously by a salesperson who showed me through to the section I was intrested in, while I looked at the cars on offer he went and looked at mine which I wanted to part-ex. After 15 mins I had seen a car I liked and went in search of my Salesperson, after finding him he located the keys and let me have a good look around the car to see if everything was satisfactory.

After a further 5 mins of discussion with my family we all agreed that the car would be fine for our needs and again approached our salesman to discuss payment.

This is where everything started to go BAD

We were asked to take a seat whilst he went and started the paperwork within 30 seconds he was back to explain the situation with the Driving Licence. He stated that due to the fact I did not have mine with me it would be the next day before I could collect a car after they had processed a check with DVLA. I agrred but told him what I had been told by the phone operator earlier, he went to check, after 5 mins sitting their like idiots he came back and said "If you want to drive away today we wi
ll have to put it in your parents name", asking if he just meant the car he said "no the finance".

As you can imagine they were not too happy with this scenario and so we decided to leave, realising that he may be missing a sale he asked us to wait a second as he would have a word with his manager.

5 mins passed

He came back, he went

5 more mins

He came back, he went again

10 mins passed and we left for a cigarette

he came back again and stated that he could run finance through without seeing my driving licence and I could drive away today, we began to go through some figures on how much I would get for my part ex and how much it would cost me weekly. To my shock they had allowed £280 on my car against a £5495 new one, yet not a week ago I had been offered £650 against one costing £4495 at a main dealers, unhappy with this I told him and he went back to his manager.

5 mins later he returned and said they could allow us £1000 as part ex, we were happy with this and we began to enter all my details on the computer after 10 mins this was completed and he said it would take a couple more minutes, then went to speak to his manager.

On his return we noticed the computer screen had APPROVED on it and felt quite happy until he asked me to sign a form so he could process the application while explaining that the credit company was now closed, and we would have to call back tomorrow to see if we had been approved and if we had to collect the car. We tried explaining that due to work commitments and the fact we had said earlier that we wished to drive away today it would not be possible, he insisted that I signed the credit proposal form and ignored what I was trying to tell him.

When I actually refused to sign he said "well its not official" in a tone of voice which suggested he didn't care less, then stood up and left hurriedly.

We left the buil
ding and made our way back to our old car, where I checked the actual price of the car we wished to purchase against the recommended costs in Parkers car guide where I found a discrepancy of £2205 in their favour.


Needless to say I am now glad I didn't purchase the car and think myself lucky to have such a close escape and in these circumstances all I can say is BUYER BEWARE

Summary: