National Express East Coast Reviews
Description:UK's premier intercity train service linking the capital cities of England and Scotland to many other important ... more
Newest Review: ... the amount I was refunding was £3 (not a lot I know but it all adds up on train fares) so I would end up owing them money. He then informed me that the only way I could get the refund was if I went back to where I purchased the ticket within half an hour (an impossible task as the journey was 30 minutes). Other staff at these services have been very helpful for example at Grantham station ... more
Customer National Express East Coast Reviews (25)
by A traveller - written on 27/05/11
It is difficult to communicate with some of the information staff. One of them was reading the train times backwards. Prices have increased dramatically during the last year or so. The late evening trains from London to York are often very slow. The early evening trains from London to York are packed. There is no longer any dinner service on the trains.
by National Protracted - written on 23/11/10
Apart from the extremely regular delays, National Express trains in East london are also prone to chronic overcrowding during rush hour - so much so that sometimes it's not even possible to board trains.Do National Express have any idea whatsoever about how to run a Train service?
by National Protracted - written on 11/11/10
I recently moved to a part of london only services by a rail station, which I thought wouldn't be that bad - only 15 minutes to Liverpool street....It turns out that the journey time has nothing to do with how quickly you can expect to get to Liverpool street, more the absolutely dire management of timetables and interuptions in service - This week they are averaging a delay of just over 30 minutes for every journey I have taken with them, by far the worst train operator I've ever had to use on a frequent basis.So National Express - sort yourselves out or get back to coaches!
by Dave - written on 02/09/10
Well my experience was fairly poor in that I was just bokking tickets throgh them. The guy at the ticket office booked them weong dates and the company refused to refund the subsequent amount I had to pay for in new train tickets!I prefer the GNER experience which has a 'golden age of rail travel' feel about it.If you have a complaint the CEO's contact details for complaining are here:Directly Operated Railways LtdEast Coast Main Line Company Ltd 4th FloorOne Kemble StreetLondonWC2B 4AN Tel: 020 7904 5043Mob: 07747 485265
by - written on 17/05/10 (Very useful, 212 readings)
National Express East Coast As a student yet to take my driving test national rail is one of my main forms of transport and I regularly have to rely on this service to get me from A to B. Although at times the staff and service they have provided has been of the standard I would expect time after time recently they have failed to deliver. - Enquiry service- My experience of the enquiry services have been very poor as only a hand full of staff are helpful and other try to send you off on your way with your paying the highest available fare and going the longest possible route. The online service is probably the easiest method of enquiring as you ... Read the complete review