Thames Trains Reviews
Newest Review: ... unhelpful and have no interest in providing a service to passengers. Thames Trains stopped updating the electronic displays in the trains accurately a year or so ago, so now they display information from timetables past. Most of the trains are late on many days, but it doesn't really matter because the services are frequent. At Slough, there is often only one ticket barrier to exit from in the morning so people have to queue for several minutes just to get out! Given the demand on this route, TT could hardly lose. Almost anyone could do better. ... more
Customer Thames Trains Reviews (4)
by - written on 12/12/01, updated on 12/12/01 (Useful, 75 readings)
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Thames Trains operate nearly all the services out of London into the rich Thames Valley high-tech belt to the west of the City. Until 2000 First Great Western served Slough at peak times, but now there's only competition for commuter journeys to Reading and beyond. An 18 minute journey costs almost six pounds. The trains are tatty and uncomfortable. Some carriages have tiny windows for ventilation, the remainder have permanently broken air conditioning instead. The station staff are unbelievably unhelpful and have no interest in providing a service to passengers. Thames Trains stopped updating the electronic displays in the trains accurately a ... Read the complete review
by - written on 01/10/01, updated on 01/10/01 (Useful, 68 readings)
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Having been nice about Virgin Trains - time to be cruel about Thames Trains. in fact I have nothing good to say about them. Their trains aren't very old, but they are falling to bits, look really scruffy and always smell of urine. They are often being cancelled due to lack of staff, which can mean another hour wait for the next one. And they are very releuctant to ever compensate you. I lost my phone once on a Thames Trains train. I phoned the station and they said that they had it in the ticket office. I went to collect it, but they had given it to someone else. No signature, no address, no checks - I didn't believe it. They did pay for the ... Read the complete review
by - written on 09/09/01, updated on 09/09/01 (Very useful, 264 readings)
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After a positive op on Midland Mainline, I thought i'd best even it out and slag someone off. Thames Trains gets my vote for most annoying train operator that i've used. It's not that they're totally dire - as I rarely have to make long journeys with the service, there's not much chance of an extra hour or three being added to my journey, unlike some other companies *cough,GNER*, but they always seem to be just not as good as you'd expect. For a start! Most trains are delayed, for a variety of reasons you never get to hear about - the automatic station voice just announces they're really sorry. Seeing as there are multiple ... Read the complete review
by - written on 18/08/00, updated on 18/08/00 (Very useful, 166 readings)
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Thames Trains operate a fleet of Diesel Multiple Units between London Paddington, Reading, Malvern, Oxford and Stratford-upon-Avon. The main work is providing a stopping service between London and Oxford. The trains are reasonably comfortable but you can get a little squashed on a crowded one. Unlike First Great Western, a trolley service is provided which just about squeezes up the aisle dispensing beers, hot drinks and other edibles. The interior of each carriage is neutral with illustrations of the places serves on the front and rear panels of each carriage. There is also an electronic indicator which shows the ultimate destination and all stops in ... Read the complete review
