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22 Reviews
  • Very Inconsiderate
  • poor overall ordering system
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    22 Reviews
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      14.06.2009 13:46
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      A straight forward no frills store

      Returned a fan heater to Argos as it no longer operated the fan at the required power. It was 10 months old and they were happy to exchange it or credit the sum paid to my Mastercard. I took it to the payment counter and they credited the sum with no quibble at the Dartford store. Service was excellent, quick and efficient. Purchased a bathroom light at the Orpington store after securing product online. Service made by a sleepy counter operator who seemed as if he wanted to doze off. Collection was excellent, as they opened the product for me so I could see that the fittings were OK, very good. Was hassled a bit to join the Argos credit card by a representative on the way out. Returned an electric blanket that stopped working with just 5 days left of the one years guarantee. The Dartford store replaced the blanket with no quibble, excellent service.

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        22.05.2009 01:57

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        i purchased a " sale item before sale ends" then the next day they reduce item by £16.00 and wont answer my emails , surely if a sale ends the price goes back up or is argos conning us all..? what do u think

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        22.01.2009 20:42

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        EXTREMELY POOR SERVICE BY A BUNCH OF LIARS

        I ordered a heavy computer chair, they were paid to deliver on a specific day. They failed, no communication whatsoever from them until I complained. They have been caught lying, by claiming that they attempted to deliver at 8 pm on the day but I was not there (well would you been after being available from 7 am - 6 pm?); blaming their agents because they cannot use a mobile phone on the move ( have they not heard of hands-free sets or even STOPPING!). I got an email from them on the following day stating that in fact the item never made it to the depot on time for delivery. SO they are either incompetent or liars, I leave you to choose which is valid. Obviously ARGOS have NO IDEA what customer service is about and DO NOT care so long as they get our money. Well no more from me.

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        16.12.2008 15:38

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        dont buy from argos

        I paid in full for a leather corner group sofa from argos at the end of september, was advised it would be dilivered within 28 days. 28 days came and went went into the store to be advised it would be arriving the following week so got rid of the sofa i had and waited for my new one to arrive. The day it was actually due i phoned argos to be advised they hadnt received the stock into their warehouse and that i would have to wait a further month for my goods. i asked them to explain why no one had bothered contacting me sooner to advise me of this as i was 32 weeks pregnant and now had nothing to sit on. Waited another month for my sofa only to be told when phoning then to find out where my sofa was that there was yet further delays and i would have to wait yet a further month before i recieved my goods, at this point i went mad as heavily pregnant with two small children was bad enough but having to sit on the floor with them just made it a million times worse. Its now coming up to christmas have just phoned them as they promised me i would have my sofa this week but they have now told me i wont get it till end january/ start february, Will i then get told march and so on its ridiculous. Ive advised i now want a refund so that i can purchase one from dfs instead to be told if i want a refund illget argos vouchers even though i did not pay with argos vouchers in first place. i cant go to dfs to buy a sofa with argos vouchers i will never ever touch argos again nor will any off my friends after whats happened to me. and for all of you out there having difficulties getting your goods from this company saynoto0870 website you can chase yor order with this land line number 01785710253 its alot cheaper than repeatidly calling the 0845 number you get on the reciept, they answer your call alot faster and they do actually call you back most of the time from this number (you still dont get your goods though, and get fobbed of just as much)

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        22.11.2008 13:03
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        Never Again!!!

        Once again I have been let down by Argos and it's looking like I won't get my freezer before Christmas,despite them saying it was in stock when I ordered on 21st Oct. I should have learned my lesson last year when a cooker took 2 months to materialize, meaning that I had to organize an electrician on Christmas eve!!! I recently ordered a table and chairs which were delivered a day early and left outside the wrong house for several hours in the rain before I went to investigate and realized that someone had stolen the chairs, which then had to be re-ordered. Once again they turned up on the wrong day,but thankfully at the right house and this time they knocked to gain a signature rather than dumping them on a doorstep. In future I will endeavour to source my goods elsewhere and would suggest others do the same unless you are willing to accept the fact that you may not see your items for a very, very long time.

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          30.09.2008 17:48

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          Will never use Argos Direct again

          I have no problem with Argos as a store, as the choice of products is incredible. Unfortunately, I can no longer shop with them as I do not drive and have to rely on Argos Direct to deliver my larger items. Argos Direct's service is truly shocking. I have so far ordered 4 large-ish items from them and on each occasion, they have been delivered to my neighbour's house with no attempt made to deliver them to my address, despite the fact I have taken time off work each time to make sure I was at home! My neighbours are elderly and the poor things have lugged these items round to me and they can't phone me because they're deaf! There is no problem with getting access to my property, so why on earth didn't they deliver it to me? And on 3 of these occasions, the order has arrived after the delivery deadline given. Ok, I understand that there is traffic and so on, but all it takes is a quick phone call to let me know they will be late. Nobody has ever called me to say it will be late or that it has been left (why??) next door. This is really terrible service for a company that makes such a big deal of their fantastic delivery service in their adverts. I have recently moved house and planned to decorate the majority of the place with Argos products because they're good value and have a great range. But I'm so disgusted with their delivery service that I refuse to pay another penny to them. They have missed out on a lot of business from me. My poor neighbours must be sick of me already. And I now have the headache of finding somewhere else with the same sort of range as Argos.

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          17.09.2008 16:18

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          Argos Direct - Brilliant Service, in July we purchased a Servis Washing Machine from Argos Direct. Within a very short time it did not spin at the correct speed. This happened in more than one wash programme so we attempted to contact Servis to have it looked at. Servis just DO NOT answer the telephone, one full day trying and did not get through once.Contacted Argos and received a call from Servis within 48 hours.They arranged for a repair man to call and look at the problem - he never turned up.Another call to Argos - received immediate positive action - a new machine will be delivered this week.Argos could not have been better, no queue on the phone and someone who knows her job at the other end.Just Brilliant - well done Argos Direct.

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          05.04.2007 17:02

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          Waste of time & money.

          AVOID!! I pre-ordered a PS3 online, but cancelled when they took payment 3 weeks before it was due to be delivered! I am still waiting for the refund 6 weeks later despite them saying they have issued it a number of times........ obviously lying! Another thing.......... don't use there premium phone number to contact then, use http://www.saynoto0870.com/search.php & you will find a normal "01" number! I have never had so much hassle as these idiots!

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          29.03.2004 00:54
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          The last time i visited my local argos store in Hastings was yesterday when i went to buy a broadband modem to get me on dooyoo. The level of service you recieve is next to none with friendly members of staff at all times of the day. ***Products*** They have an extensive range of products and in my case they do have something for everyone under that 1 roof. You can purchase Gardening equipment, Electrical Equipment as well as kids toys and much, much more. ***Product Availibility*** Their product availibility is quite good as they have most things in stock to take away the same day. ***Product Checkers*** I love these little machines, if you enter the catalogue number at the bottom of the item it will tell you exactly how much of that product they have got in stock. These Product Checkers save you time and money. Without Stock Checkers: -Say if you were to go in and buy a new mobile telehphone and there were none of these you would end up queuing for ages trying to come to an agreement with the store. With Stock Checkers: - You would know exactly how much of that product was in and if it was not in stock you would'nt waste any time queuing waiting to be refused. ***Staff*** Most of the staff are helpful and they will do their best to assist you into finding the best deal that is right for you. They are Extremely well trained into the customer service sector and they have manners unlike some people. ***Home Delivery*** The Home delivery service is a good idea as it would save the store quite alot of space for those big bulky items such as fridges and cookers. Altough you would have to wait from 24 hours to 7days it is not a very reliable service. The prices for this service are pretty cheap as well at on £3.95 for delivery of an item that is under £200.00. Free home delivery on big packages such as Televisions, Washing Machines and Cookers. ***Insurance Services*** I thi nk argos is the best when it comes to these packages, they offer you Home, Car,Pet and travel insurance at low rates. ***Internet Shopping*** They also offer internet shopping at their website. So you could do it from the confort of your home you would need either a credit or debit card though. ***Ring and Reserve*** You can ring up, place an order and when you are next in town you can pick it up and beat the queues. ***Click and Collect*** This service they offer is like the "Ring and Reserve" service but you order it from your computer on the internet through their 24 hour shopping site. ***Argos Card*** This is argos's store card, I do not recommend these to anyone as they charge you lots of interest along the lnes of 25.9% APR. This is not a good idea as it could get you into debt faster than you think. ***Catalogue*** The new Argos catalogue has roughly about 4000 new products in it. The catalogue is jam packed full of irresistable offers and discount scemes. ***Low Prices*** They offer really low prices when it comes to everything in their catalogue. They even show you the old catalogue price now for reference. ***Payment Options*** They offer lots of payment options such as: SWITCH/SOLO, VISA/DELTA, MASTERCARD/VISA, VISA ELECTRON AND GIFT VOUCHERS.

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            09.03.2004 01:58
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            • "poor overall ordering system"

            i would like to start by saying how i think that this shop provides amazing choice. There are litterally thousands and thousands of products that you can purchase. The price is relatively cheap as well. The catologue also gives very clear decriptions of the products available. For example, I wanted to purchase a CD player, however I needed it to play copied CD's (this is only between me and you right!) and have the lonest battery life for the cheapist price possible. i found this very easy to find as the catologue is laid out so well informing you,with out even reading the desription, the battery life and whether or not coppied CD's can be played. I think that this is very useful for the consumer, particularly, me who is very lazy and can never be bothered to read the whole desrciption which is too techinical for me! I liked the additions catalogue as it provided eve more choice, which for me the shopaholic was great! It also catered for women that had larger feet, which is unfortunatly a problem for me. However they no longer do this catalogue. Once I have choosen what i want to purchase I go down to the local Argos, and this is the experience that lets the whole shopping pleasure down. When i have made my decision in the comfort of my own home, which is the good part. Once you enter the Argos store it is a sort of 'Every man for themselves' experience as I think that normal people leave their common sense outside. Once I have made my way to a catalouge and made my decision, I then have to try and find one of those stupi little pens somewhere (but for some reason people always steal them, I don't really know why this is). i then try to write the code on the tiny little piece of paper as small and neat as possible. Once this is done I go as quickly as possible to the paying counter were there is usually only a few members of staff serving the masses. Once it has finally been paid for I then have to wait for them to f ind whatever it is what i have ordered. The longest I have waited is about 20 minutes, which is annoying as you see everyone else who was in the que behind you getting there products while you are still waiting patiently in line for your item. Overall the only complaint that I have is the organisation of Argos. But then agian I suppose they do have a large number of products in the warehouse to search through, so I do not think that I could do any better.

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              20.08.2003 23:29
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              • "Very Inconsiderate"

              I recently ordered a double bed from Argos Direct and encountered several problems and extremely poor service. I will keep this review short, but I for one will never use this company again. 1) Mid- July placed order for bed Online. Order unsuccessful no reason stated. 2) Two days later placed order via telephone. Informed 7 - 14 days delivery. 3) My account was debited and I waited two weeks. Still no news of proposed delivery address. 4) Phone Argos Direct. They were unable to help me as I was not MRS. Despite the fact there is no MRS and I (MR) placed the original order via the phone. Finally got to discuss order. 5) Informed that they operate a rolling stock system! - They had the right beds coming in to stock but could not confirm whether on of these would be allocated to me (despite my account all ready being debited and the 7-14 days delivery having clearly expired). 6) Informed Argos that I needed delivery for two weeks thurday as I had a friend coming to stay, and I would phone on thursday. Intent on cancelling the order if they could not confirm delivery prior to this. 7) Phoned arogs Direct on thursday. Their computer system apparently down. They offered to phone back. 8) Argos phone back offering delivery a week on Wednsday (one day before my guest arrives) I happily agreed and arranged time off work. 9) Waited at home on day of delivery. I was called at 11:30am saying that they had no bed for me and that the lorry had not been loaded with my order. Delivery would now be a week on friday at earliest. 10) There was no apology or no offer of a solution 11) I phoned Argos direct to discuss the order. Again no apology and in the end the order was cancelled. So in summary the whole experience of dealing with Argos Direct was traumatic, annoying and disappointing. I sitll await an apology following a letter of complaint.

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              14.05.2003 02:50
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              • "No refund in sight"

              I bought a small upright/handheld vacuum cleaner on the Argos website. It was described as having good tools and accessories - nothing was said about the fact that it was only suitable for dwarves in upright mode. It arrived on time. That is all that was positive about it. Being an upright cleaner one would expect it to have a handle long enough for a reasonably tall person to be able to use it without bending. No. The handle was so short that even wearing flattest of flat shoes - ballet pumps? I had to bend uncomfortably to use it in upright mode. A man (yes, some actually DO clean!) would have great difficulty unless he were unusually short - and this is the type of vacuum a man might well use for quick clearups before the missus gets in or for ashtray spills and the like . . . The toolset, although of standard variety with a decent size dusting brush (often they are ridiculously small by any standards!) and conveniently attached to the machine (instead of on one of those horrible 'holster' arrangements that make the new, most popular cyclone vacuum so horribly clumsy to use, was of very poor quality thin plastic which would soon split and would definitely would not last even as long as the poor quality filter, which, although there was a spare, presented the usual problem of as soon as the filter contains enough dust - five minutes - the vacuum loses a lot of power and the motor is straining to draw air through dirt instead of filter, thus shortening the life of the motor. I saw no indication that spares were available although because I intended - after one look at the handle length and hose quality - to return the item, so could not open the manual to find out. Generally, though, spares are only available, at hideous prices, for the bigger machines. What was worst though was the Returns system. The website clearly stated that the goods could be collected and refunded to the card used to pay with. I requested this by ema il stating that I could not use the 'return to shop' option as I am severely disabled. Delivery was on the Thursday - collection set for the following Monday. I arranged to have someone here to open the door. I cannot always get there fast enough myself. I made this clear in my email. Monday came. No collection van came. Could not get through on the expensive Customer Service line. Emailed to ask why - told that 'a second attempt would be made to collect the item on Tuesday' and 'apologised for any inconvenience'. I replied that apologies were all very well but did not pay carers. That there had been no first 'attempt' at collection. I was told then that my complaint was noted and passed on to a higher level. Tuesday arrived but the collection van did not. At 15.30 I managed to get through and after listening to a lot of guff about the website (at national rates, something totally useless to someone without a computer - this should be on an option button, no customer should be forced to pay to hear something that does not apply to them or they have already seen onsite!) and being put on hold I eventually got through and was told that White Arrow would definitely be calling. By 18.00 cut-off time, they had not. So I am left with goods that are no use to me, still not knowing when they are to be collected - and two days worth of carer pay, plus an expensive phone call, the poorer. Because one has to let the company know that one is disabled - so that the delivery person leaves adequate time for one to answer the door, one gets the distinct feeling that because they know one cannot go and bang on desks, advantage is taken. Even if that is not so - who wants to spend two days tied to the front door awaiting a collection that doesn't happen? A very bad attitude; inefficiency - and as far as the phone call check on delivery was concerned, outright untruth because I w as told that the carrier had been contacted and my address was definitely on the list for that days' collections. As, presumably, it had been on Monday's list. No understanding was shown for my concern at the cost of paying a carer (wages are high); only necessary on the second day because the first collection date was disregarded for whatever reason.

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                07.03.2003 01:29
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                • Incompetent

                Argos rather like to paint themselves as a user friendly, customer focussed company. If that were true I would still buy things from them. I learnt the hard way just how much they care about their customers. At the beginning of April 2002 I had the misfortune to fall down the stairs at my local station and bust up my ankle rather badly. This meant that I was off work for four weeks, and, as I work on contract, I didn?t get paid. At the time I had an Argos card which required monthly payments. I had missed one payment to them which was due only a few days after my accident ? so I think I could be forgiven for the oversight! However, Argos immediately referred the matter to the General Credit Company. This masquerades as an independent debt collection agency ? although a little research reveals that they (like Argos) are owned by Great Universal Stores. I received a demand for payment from General Credit to which I replied straight away explaining the situation I was in and assuring them that I was not trying to get out of the debt. I also sent a copy to Argos Card Services asking them whether I could make a claim under the card?s insurance scheme. No reply from General Credit, beyond a threatening phone call, although Argos did send me a claim form. On 26th April I sent Argos Card Services an interim payment of £100 which they paid in. The next thing I got was another threatening letter from General Credit from which it was quite obvious that they had completely ignored my earlier letter and the payment I had made. Once again they threatened court action. Again I replied explaining the situation and that the account was also subject to an insurance claim. No reply! On the 11th of May I received a ?Notice of Court Action? from General Credit, at which point I wrote to the Chief Executive of Argos, yet again explaining the situation. No reply ? although I did get several more threatening phone calls from General Cre dit. On the 21st of May ? having been ignored for nearly two months ? I borrowed sufficient money to pay the debt off completely and paid it in. On the 11th of June the insurers informed me that they had paid the claim which meant that my account was now in credit. I wrote again to the Chief Executive and pointed out that I wanted what was mine. No reply. I also sent a copy to Sir Victor Blank (Chairman of GUS) ? No reply. On the 15th June Argos Card Services wrote to me to tell me that there was a credit on my account and would I like a cheque! On the 12th of July (having told them a month previously to close the account) Argos wrote to me telling me that I deserved an increased credit limit! I declined! They wrote with the same offer on the 12th of August. Again ? I declined! Finally in September they seemed to get the message and closed the account. But in that same letter they had the monumental cheek to ask me for my opinion of their ?service?. Needless to say I told them very concisely what I thought of them. I cannot speak too lowly of this company. Being harassed and threatened with court action was bad enough ? being ignored by almost everyone (including senior management, who ought to know better) was just too much. To me they just seem complacent and greedy. I would not recommend them and it will be a long, long time before I set foot in one of their shops again ? if ever! As a post-script, I was absolutely delighted recently to see them fined £17.3 million for price fixing!

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                  19.11.2002 02:10
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                  I have just bought the Nokia 3310 for my son for christmas.What a great deal to get a digital camera as well.I was desperately thinking of a suitable present for the inlaws and now I have the perfect solution at no cost at all! what could be better.The Nokia 3310 is a great phone for all ages but the camera was a bit tricky to understand the instructions.The girl on the information desk couldn't have been more helpful when we asked her advise.The paying and collecting your goods system was very organised, top marks Argos.

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                    04.10.2002 21:09
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                    I placed an order with Argos Direct for some weights and was told my item would be delivered on Friday 27th September 2002. My father waited between the stated hours of 8am and 6pm and nothing turned up. The customer service line for Argos Direct orders is absolutely terrible. I have spent £5 in phone calls waiting over an hour and did not even get through to anyone to tell me why the item had not been delivered. On the order line I got through to someone in 20 seconds but on the line for orders already placed the call level was "extremely high" and nobody was there to answer. WHAT A LOAD OF RUBBISH!! I do not doubt that there are other people who have been messed about and waited in all day for parcels ringing up to complain, but perhaps if they took some of the people off the order line and trained them to deal with the orders they have messed up there might be more chance of answering the phones in a time that wouldn't make it obvious their level of after sales service is absolutely terrible. The ironic thing is I've worked in customer service listening to people ranting over little things and I usually make a point of not getting angry. However, their customer service made my blood boil and their call centre, which I believe is in Widnes should be closed down. If I could have got through to whoever was responsible I would have made a point of blowing my top. I spoke to 2 people in a Stafford call centre. One promised to ring me back, but didn't. I suspected she was lying when I spoke to her. I also spoke to a manager who was not interested in hearing me complain and tried to fob me off with the diamond phrase: "I'll log your complaint." When I eventually got through to the helpline they told me that it wasn't delivered on the specified day because "That happens sometimes" as drivers sometimes don't have the time. I asked that the order wa s cancelled and my VISA card refunded as well as compensation for wasting 8 hours of my fathers time and the £5 I spent waiting on the helpline. They wouldn't give compensation. They then told me I would have to wait in on the Monday to let the delivery man know the item was to be sent back. My father then waited on the Monday but again nothing turned up. I phoned the helpline again to find that they had cancelled the order without the need of having the goods delivered to me and me refusing the delivery. It took long enough to get through to their customer halpline and when I did get through they gave me incorrect information. I will never use Argos direct again and would rather pay more to shop elsewhere. I would advise you to do the same.

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