Newest Review: ... could see that the fittings were OK, very good. Was hassled a bit to join the Argos credit card by a representative on the way out. Retur... more
Read this before using Argos Direct
Author Name: lisakodysam
Advantages: Great range
Disadvantages: Delivery service is abysmal
I have no problem with Argos as a store, as the choice of products is incredible. Unfortunately, I can no longer shop with them as I do not drive and have to rely on Argos Direct to deliver my larger items. Argos Direct's service is truly shocking. I have so far ordered 4 large-ish items from them and on each occasion, they have been delivered to my neighbour's house with no attempt made to deliver them to my address, despite the fact I have taken time off work each time to make sure I was at home! My neighbours are elderly and the poor things have lugged these items round to me and they can't phone me because they're deaf! There is no problem with getting access to my property, so why on earth didn't they deliver it to me? And on 3 of these occasions, the order has arrived after the delivery deadline given. Ok, I understand that there is traffic and so on, but all it takes is a quick phone call to let me know they will be late. Nobody has ever called me to say it will be late or that it has been left (why??) next door. This is really terrible service for a company that makes such a big deal of their fantastic delivery service in their adverts. I have recently moved house and planned to decorate the majority of the place with Argos products because they're good value and have a great range. But I'm so disgusted with their delivery service that I refuse to pay another penny to them. They have missed out on a lot of business from me. My poor neighbours must be sick of me already. And I now have the headache of finding somewhere else with the same sort of range as Argos.
Summary: Will never use Argos Direct again