Newest Review: ... could see that the fittings were OK, very good. Was hassled a bit to join the Argos credit card by a representative on the way out. Retur... more
Disgusted! Rotten service cost me a fortune
Member Name: Tannasg
Date: 14/05/03, updated on 14/05/03 (188 review reads)
Disadvantages: Still have no vacuum cleaner, Extra costs incurred unnecessarily, No refund in sight
I bought a small upright/handheld vacuum cleaner on the Argos website. It was described as having good tools and accessories - nothing was said about the fact that it was only suitable for dwarves in upright mode. It arrived on time. That is all that was positive about it.
Being an upright cleaner one would expect it to have a handle long enough for a reasonably tall person to be able to use it without bending. No. The handle was so short that even wearing flattest of flat shoes - ballet pumps? I had to bend uncomfortably to use it in upright mode. A man (yes, some actually DO clean!) would have great difficulty unless he were unusually short - and this is the type of vacuum a man might well use for quick clearups before the missus gets in or for ashtray spills and the like . . .
The toolset, although of standard variety with a decent size dusting brush (often they are ridiculously small by any standards!) and conveniently attached to the machine (instead of on one of those horrible 'holster' arrangements that make the new, most popular cyclone vacuum so horribly clumsy to use, was of very poor quality thin plastic which would soon split and would definitely would not last even as long as the poor quality filter, which, although there was a spare, presented the usual problem of as soon as the filter contains enough dust - five minutes - the vacuum loses a lot of power and the motor is straining to draw air through dirt instead of filter, thus shortening the life of the motor. I saw no indication that spares were available although because I intended - after one look at the handle length and hose quality - to return the item, so could not open the manual to find out.
Generally, though, spares are only available, at hideous prices, for the bigger machines.
What was worst though was the Returns system. The website clearly stated that the goods could be collected and refunded to the card used to pay with. I requested this by ema
il stating that I could not use the 'return to shop' option as I am severely disabled.
Delivery was on the Thursday - collection set for the following Monday. I arranged to have someone here to open the door. I cannot always get there fast enough myself. I made this clear in my email.
Monday came. No collection van came. Could not get through on the expensive Customer Service line. Emailed to ask why - told that 'a second attempt would be made to collect the item on Tuesday' and 'apologised for any inconvenience'.
I replied that apologies were all very well but did not pay carers. That there had been no first 'attempt' at collection. I was told then that my complaint was noted and passed on to a higher level.
Tuesday arrived but the collection van did not. At 15.30 I managed to get through and after listening to a lot of guff about the website (at national rates, something totally useless to someone without a computer - this should be on an option button, no customer should be forced to pay to hear something that does not apply to them or they have already seen onsite!) and being put on hold I eventually got through and was told that White Arrow would definitely be calling. By 18.00 cut-off time, they had not.
So I am left with goods that are no use to me, still not knowing when they are to be collected - and two days worth of carer pay, plus an expensive phone call, the poorer.
Because one has to let the company know that one is disabled - so that the delivery person leaves adequate time for one to answer the door, one gets the distinct feeling that because they know one cannot go and bang on desks, advantage is taken. Even if that is not so - who wants to spend two days tied to the front door awaiting a collection that doesn't happen?
A very bad attitude; inefficiency - and as far as the phone call check on delivery was concerned, outright untruth because I w
as told that the carrier had been contacted and my address was definitely on the list for that days' collections. As, presumably, it had been on Monday's list. No understanding was shown for my concern at the cost of paying a carer (wages are high); only necessary on the second day because the first collection date was disregarded for whatever reason.