I have had three of the major USA cable providers and so far Dish Network is the best one.
There is minimal service interruption (especially compared to the likes of Direct TV), although in this day and age even that amount is too much!
The installation and setup are pretty painless if they don't screw up the appointment time.
Their customer service has been OK.
Currently there are four main packages for the basic family, you are also given the option of paying $10 extra a month for the full HD treatment:
America's Top 120 - For $24.99 for the first year, viewers get all the basic channels that will satisfy the entire family. Such as Cartoon Network, Disney Channel and Nickelodeon for the kids. ESPN and the History Channel for dad. While mom has Lifetime and ABC family.
America's Top 200 - Starting at $39.99 for the first year, this package is practically the package for the family with a big sports following. In this deal you'll recieve the official NBA, NHL and NFL channels as well as all the local sports channels.
America's Top 250 - This time starting at $49.99 for the first year, with everything the two previous packages have plus extra movie channels such as Fox Movies and the entire Encore network.
America's Got Everything Pak - For $84.99 for the first year, you'll get the best sports channels, movie channels and kids channels in one superb package.
Then there are the highly sought after HBO network, the full Showtime network and all of the Starz movie channels.
On top of this basic selection Dish Network also has a large selection of speciality packages. It has a nice choice of foreign language channels to chose from.
They also offer some additional sports packages such as the the MLS Direct Kick kit that offers up to 160 regular season games. Or the ESPN Game Plan package that has up to 15 big collegiate football games a week.
All in all Dish network has a wide array of deals the prices are a bit high but you can get great deals if you shop sales and bundles with the likes of ATT.
On 7/9/2007 I came home and my service was turned off. On 6/22, I paid on-line and apparently, the payment didn't go through because a number was miskeyed. On 6/23 the cable was turned off and I immediately called and give the cs rep info to correct the error for $115. I understand that I owed $125 or whatever at the time but the rep on the phone never said anything about the service being disconnected if payment was not received in full. So basically my service was turned off because of $10 or 12 bucks. Not only that but I was told that I needed to make the payment that is due 7/20 today for services to be restored. Which I wasn't expecting to pay the 20th. In taking to a supervisor I was told this is how we notify our customers by turning off the service which is a ridiculous policy. But you guys are quick to send newsletters and payment confirmations but turn off the services. Why couldn't an email be sent to left me know I needed to pay the $10? Had I been notified of this policy, I would have followed through immediately. Not to mention, a credit is never received when the cable goes out!
I have been a DishNetwork customer for a while, but I can't wait until my contract is up to find another service provider. No matter if that means giving up some channels for better cs.
I live in the States, and own a Dish Network dish, reciever, and service. The programming service is great, but the customer service is not so good. Customer Service Details You have to disconnect your service at the right time, or else you are billed another month or don't get service for the rest of the month, the last or second to last day of the month is the best to disconnect. When there was no satellite service our dish could recieve, I called Customer Service and got yelled at because it was snowing. Not what you call customer service exactly. Programming Service Great programmig in the States, ranging from the Disney Channel to the Biography Channel, there is something for everybody to watch. I reccomend the dish top 100 or top 150, that should be enough. Conclusion Dish is not a bad company, just needs to learn to adapt to customers needs, instead of their "My way or the highway" kind of service they currently have. Don't be discouraged if they don't give you what you want, just be persistent with the company.