NTL

I have set up Direct Debit with ntl TWICE (and both times had to pay for the phonecall as their freephone number doesn't work any longer). However, they still managed to overlook that and have just sent me a letter saying that I haven't paid my bill and threatened to close my account!

In our household, we have ntl on the main TV and Sky on the one upstairs. With ntl, we have the one-line package which includes internet and telephone. So lets start with something positive. Ntl one-line is good value. You get broadband internet and digital tv for a very low monthly charge. Also, phone bills are minimal as they are included in the package. This is all very good and well, if it weren't for the fact that ntl's services are about as functional as a bucket with a hole in it. The TV is simply rubbish. While they have a good selection of channels, the speed of changing over is about as fast as a Turtle with a bad leg. It always feels like a ...  Read the complete review

I'm not going to go into my usual lengthily analysis of the problems I have had with NTL as to be honest, I get so wound up about it when I do that I don't think it can be good for my health. Also, having read many of the op's here much of it seems to be covered. If - for some strange reason - you decide to purchase any NTL product beware the following: The engineer who installs your broadband/TV may or may not tell you pack of lies. He may or may not be willing to do his job and he may or may not actually turn up. Your phone bill may or may not include your free call allowance - CHECK EVERY BILL Your TV service WILL crash ...  Read the complete review

Well what can I say??? This has got to be one of the worst experiences I have ever had in my entire life, the NTL customer support line. We ordered NTL broadband 600K in February, ever since we have been experiencing our connection cutting out, sometimes up to 10 times a day, now on July 14th, our problem has just been finally fixed. It took NTL almost 6 months, 10 engineers, and me about 20 calls to get this problem fixed, now that it has been fixed, we get intermittent speeds, one moment it might be running fine, the next it will be running as slowly as a 56K modem. I have just written a letter to NTL demanding compensation for this, as I have lost ...  Read the complete review

I have just recently signed up to NTL. I did so because we needed a phone line, the internet and we would like digital TV. NTL offered a package that inclued all three, which would cost just £40 a month, and that included broadband internet!! They were very good about installing it. Luckily the person who lived in my house before had NTL, so everything was already there. NTL came out after 4 days of ordering it. They arrived 1/2 an hour earlier than what they said they would, and it only took them 1/2 an hour to install. I was a happy bunny!! The problems started just one day after we had NTL installed!! I went to make a phone call, and the phone was ...  Read the complete review